Transcript Slide 1
Registration Software A fairy tale story! Presented by : Dee Agulair, OLLI at the University of Nebraska-Lincoln Lucy Woodhouse, OLLI @ Furman Once Upon a Time… 1993 • 63 members, 7 courses • Access Database 2008 • 750 members, 90 courses and events • DataTel journey with FU 2010 • 900 members, 110 courses and events • CampusCE Once Upon a Time… 1992 • 96 members, 41 courses • Access Database 2008 • 558 members, 83 courses and events • Student Manager 2011 • 809 members, 144 courses and events • AceWare Online Registration Up in the tower, or down in the dungeon—you are suffering… Complaints from members re: slowness of system Processing registrations by hand-labor intensive Growing membership Mailing costs Can’t get reports you want regarding membership Customer service is lacking. Not in control of YOUR information Where can you look for help? Ask OLLI Conferences-what are others using? Other University CE programs Choices, choices, choices Software Grocery Store Google Registration Software for Continuing Education Imperisoft, Xenegrade, Aceware, Campusce Get demos What does your OLLI need? Better reporting Better email capabilities to your membership Ease of registration for members Immediate confirmation Less paperwork Online registration, back office Software vs. “On a Cloud” Free from University’s IT dept. Your own control More efficient use of your staff’s time What to expect… from the BIG, BAD WOLF Sales Pitches …or not! Price Options Amenities (like a car…it’ll cost you) Service Packages Balance costs against time saved. Emails, phones calls and pitches, OH MY! You’ve picked your Yellow Brick Road NOW WHAT?? •Data transfer •Customization •Training •Balancing between two systems •Project Management •Password Access CHANGE , scary, but can be so good! Allow staff to be in on design and implementation (Staff) Staff training sessions On Website, Brochures, Eblasts, Presentations and Interactions Member training sessions Registration day support If online, make site live but not accessible for a look see This will not happen! You will hear from your members. Make sure your Goose lays golden eggs… Appoint a Project Manager Have a good staff training plan Have a good member training plan Relationship with Service Trouble shooting at home Set up early, procedures for getting issues resolved And they lived happily ever after… Growth management, A good system will grow with you. System should decrease time spent on a task, not add time. Use the system’s capabilities. Don’t blame the system, work with it to solve issues. If you don’t let your provider know of discontent, how can they fix it?