Transcript Slide 1

The most dynamic
Product Building,
Rating engine and
Sales distribution
tool available
Assistance and Claims
handling with incorporated
Providers Network - all
workflow management
controlled
Nordic Insurance Software - Background
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Founded in 1996
Headquartered in Copenhagen, Denmark
Extensive operational knowledge within the Travel,
Expatriate and Health Insurance lines of business
Integrated flexible and user friendly applications
Unique modular approach allowing future expansion
and enhancements
Full B2B, B2C and B2E integration with web entry
Built on standard Microsoft.NET technology
NIS solutions are live in over 25 countries
Countries with live NIS solutions
NIS - Unique in the Market !
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End-to-end Travel, Expatriate & International Health Insurance Solutions
Simple approach to custom-build and maintain products
Agent / Web shop can be set up in a matter of minutes
Policy conditions may be modified and updated at will
Premium can be changed and version-controlled on the fly
Policies integrated with assistance and claims administration
Full assistance case management including supplier network administration
Comprehensive claims handling and cost containment
Workflow driven SLA based on client/product/cover type/place of incident
– your built-in manual
Integrated system with on-line, real-time control providing status of sales,
reserves, claims and recoveries
The NIS End-to-End Solution
Product Builder:
- Build and maintain products
- Select distribution channels desired and launch product live
Sales solutions:
- Call centre solution
- B2B – for Brokers and Agents
- B2C – your own brands or white labelled
- Web services – easy integration to external sales systems
Assistance management:
- Workflow management drives appropriate SLA
- Providers Network fully integrated
Claims handling:
- Automated, semi automated and manual claims handling
- Repricing and supplier / client settlement
- All information stored on the relevant case
MIS:
- KPI´s for company, branch, team or even individual employee
- Drill down reporting for trend spotting and financial analysis
- Standard report generators utilized allowing for individual ad-hoc reporting
- XML full dimension output for OLAP Dataware house solutions
The Product Building Concept
”Build your products in a matter of minutes, the NIS system creates both
your B2B, B2C and B2E presentations automatically – no other product
is this dynamic!”
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A broad and wide variety of product types
Build custom tailored products in an easy way
Full range of products including annual and top-up
Complete rating engine included
Comprehensive calculation methods ability
Ability to select your required sales channels
Set and define product defaults or exceptions
Specify product type, details and policy holder type
Determine and control valid sales and cover period
Control maximum cover period
Simulate and test products prior to publishing
Select actual renewal dates for active products
Attach special clauses directly to the product
Determine tax and commission methods
Connect product conditions
Select types of cover to include
Easy graphical overview of insurance types available
Call Centre Solution
The standard NIS Agent / Broker website can be set-up within 24 hours complete with
product availability, commission handling and automated billing
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All products can be white labelled and distributed by your agents
Handling and full down-line set up for brokers and agents
Full policy administration including quotations, policy issuance, renewals as well as
cancellations, amendments and refunds
Display of policy conditions and automatic electronic policy email delivery
Commission handling
On-line agent statistics
Black listing with reversal of commission payment
News section for immediate action, special discounts or sales campaigns
Handling of national agency chains available as standard set-up
Multi language capability – English delivered as standard
Multi currency capability
Electronic banking and payment integration
Automatic agent billing in electronic file format or hard copy
Content section for general information
Integration Examples - Sales
Travel Agents
Tour operators
Portals
Closed User Groups
Brokers
B2C – Consumer Website
The standard NIS direct to consumer website can be set-up in 24 hours to put all of
your products automatically and immediately on the net
The ability to put all, or some of your products on-line
• Full policy quotation and policy issue functionality
• Display of policy conditions
• Policy terms acceptance
• Automatic electronic policy email delivery
• Distribution of multiple brands
• Availability as standard set-up
• Availability as frame set-up
• Multi language capability - Multi currency capability
• Electronic banking and payment integration
• EFT and Giro integration with OCR labelling
• Commission tracking by linking to external URL site
• Discount set-up and tracking for various user group URL´s
• Encrypted data exchange
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NIS - Portal Framework Examples
Insureds
View, extend or cancel policy
Maintain basic personal data
Process outstanding
payments
Access and direction to the
preferred Provider Network
Driving directions to the
nearest in-network facility
Receive automated
benefit approvals
Commence a claim
Upload bills
Monitor claim status
Corporate Clients
Insurers
Access administration of all
branch/employee policies
Add new or delete
terminated employees
Update employee data
Settle outstanding balances
Ability to upload policies
Automatic notification of
Large Loss Cases
Receive reimbursement
notifications on outstanding
settlements
Receive invoices for case
settlement and fees
Up-to-date information on
statistics by scheme, current
case data
Suppliers
Access in accordance
with privacy provisions to
verify policy information
Seek payment, request
confirmation of coverage
Upload medical reports
and invoices,
Update details and
services in the Provider
network database,
Maintain basic data
NIS - Portal Framework End Client Example
NIS - Mobile Framework
Client Services on the go
Deliver automatic self-service access, Call assistance, find a provider, call/email provider
and get directions turn by turn and graphical presentation,
and much more...!
NIS - Mobile Framework continued...
Client Services on the go
Show policy certificate and cover, get travel warnings for specific country or region
and much more...!
Assistance & Claims with integrated Network
All case information stored directly
on the relevant case
• Incoming / out going emails
• Letters and faxes
• Internal / external notes
• Telephone audio files
• Scanjobs
• Policy cover information
• Reserves
• Recoveries
• Medical information
• Contact information
• Beneficiary information
Incident Location and Provider Search
• Geomapping of providers
• Ability to show providers and key
suppliers with individual ratings
• Financial data for cost and
savings can be maintained
• Notes on providers and previous
case references can be included
• Local level mapping abililty to
provide insureds with turn-by-turn
directions to provider
Assistance and Claims Fee Management
Calculate fee charges individually by client / profit centre – chose from fee by case
opened, by case closed, by time used, by number of payments, by number of actions,
letters, medical notes. You can set the combination – the system calculates the fee !
Claim Assesment Automated Flow
Claim Handling – Bill Manager
The Bill Manager is one of the bill entry points in the NIS Solution
Business Intelligence – MIS & Reporting
The NIS solution utilizes the most up-to-date and comprehensive Business Intelligence
(BI) module on the market enabling you to control and cross reference all your data,
exactly the way you want and the way your client needs.
• Standard XML full dimension output for
data ware house
• Extensive MIS available instantly
• Claims percentage per agent controls
• Claims percentage per product controls
• Profit per agent after commission and paid claims
• Reserve movement and status
• Open claims calculated with average claims
percentage
• Fully open standard report generators build-in;
• MS Reporting Services and SAP Business
Reports
• User rights and password protected information
Business Intelligence – Data Widgets
The NIS solution includes Data Widgets which can be applied in the Sales, Assistance and
Claims modules. Ability to set Key Performance Indicators for the individual user, team,
department or company
NIS Customer Individual Configuration
You can implement your SLA-specific
work flows, our user-friendly graphical
interface makes it easy to test them
Implement new workflows change
existing ones to test optimum
efficiency and effectiveness
Example of business rule application for
program profitability check prior to renewal
Internal logic set up to determine whether
the policy is up for automatic renewal or
needs to be queued for manual
intervention
Back-office Integration
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Real-time or batch integration
Two way integration
Full dimension hand-off
Reserve check and adjustment
Claims sign-off procedure
Settlement sign off
Payment procedure and sign-off
Automatic bank transfers
Automatic cheque printing
Data ware-house management
NIS Context Sensitive Help
A comprehensive ”Help”
manual is available at your
fingertips
It is is built-in and contextsensitive
NIS Standard Documentation
Available as Context Sensitive
Help from within the application
and available from the NIS
Customer Universe at
www.clientnet.nisportal.com
Customer statements
Director Club Insurance, Carlos Coutinho, CAA Canada:
“We scanned the global market for a suitable solution supporting our
travel and medical sales as well as future related products. We
found the standard package from Nordic Insurance Software to be
the most comprehensive, innovative and cost effective solution
available – and we have not been disappointed”
Director of Development, Neil Heasman, Cega Group Services UK:
“One of the greatest benefits is that NIS understands our business
down to the detail. By implementing the NIS standard solution we have
streamlined our business and our services to reflect what Cega Group
Services stand for – exclusive and non-rivaled assistance and claims
services on behalf of our insurance clients”
Customer statements
Steve McClung, Director of Information Systems, Global Excel:
“We have achieved significant increases in our processing times. Our
process time has decreased by nearly 35% over the past two years and
that, with slightly decreased number of staff per claim processed.
The team from NIS have helped us achieve some significant improvements
to our claims processing, thanks in part to their professionalism, knowledge
and experience”
Jesper Kjeldsgaard, Managing Director, Gouda Travel Insurance:
”With innovation and IT from Nordic Insurance Software, we have
become the most efficient travel insurance company in the Nordic countries”
Some of our Clients...
NIS – The Software Solution for your Organization !
Questions?
Head Office, Claus Tophoej
[email protected]
North America, Lambert Boenders
[email protected]