Transcript Personal Mastery in times of Ambiguity and Change

CIT Town Meeting
How do we Lead and Work in
times of continuous
CHANGE?
August 5, 2003
What Changes?
IT changes more rapidly than most disciplines
Funding for CU CIT is not expanding at the rate of
expectations
Complexity of desired solutions require effective team
work and collaborative problem solving across
functions
CIT work impacts everyone at CU therefore we must
Lead, Develop, and Deliver on CU’s IT strategies. Can
only do that by working well together.
WFP efforts focus on clarifying roles, responsibilities,
and accountabilities while becoming more effective at
our IT function campus-wide.
Leading CIT
in Times of
Ambiguity and Change
Imagine….
New department, new work space
Change in your job description
No PIP
You have heard absolutely nothing
What were you feeling?
Worry
Excitement
Disappointment
Nervousness
Shock
Anxiety
Happiness
Guilt
Anger
Uncertainty
Surprise
Nothing
Change can be Stressful, and it can
be Invigorating!
If you were feeling these emotions during this
scenario, imagine how others might feel.
The first step is to recognize your own
reactions, but it is important not to get stuck!
Once you’ve moved out of “react” stage and
into a proactive role, you can help yourself
and others manage very real emotions and
normal reactions to the change.
5 Responses to Change
VICTIM
BYSTANDER
CRITIC
NAVIGATOR
CHARGER
VICTIM
Why is this happening
to me?
Poor me…
Why can’t things just
stay the same?
What will “they” do to
me this time?
Alternative: find ways to take
charge of those things
within your influence including your attitude.
CRITIC
This will never work
This didn’t work last
time we tried it.
“They” don’t know
what’s going on or what
they’re doing
This will just make
things worse
Alternative:look for new ideas,
get creative, work
collaboratively with others
BYSTANDER
If I ignore this change, it
will go away
I won’t do anything until I
know it’s safe
I’ll wait for somebody else
to make the decisions
Alternative: find ways to get
involved,to learn more,
contribute your ideas, and help
people see the possibilities you
see.
CHARGER
I know best and this
change needs to happen
– I’ll make it happen.
I don’t need more
information.
Do it my way, and do it
now!
Alternative: Involve others
before leaping. Check on
feelings and emotions. Ask,
don’t tell.
NAVIGATOR
This change presents
opportunities to do things
differently.
We may be able to improve with
this change.
I’m bound to make mistakes, but
I’ll learn from them.
I am in control of how I feel.
Alternative: Staying STUCK!
Knowledge is Power
Knowing that all our feelings are normal
and natural is the first step in moving
ahead.
Paying attention to what is happening,
getting the facts and getting involved
will feel much better than being stuck in
neutral or reverse.
How to Get “Unstuck”
•Take charge of and responsibility for what’s happening in
your life. Remember your circle of control includes you!
•Think about the possibilities and opportunities that could
be open to you, and what you can do to influence change
•Find out how the change will impact you – seek
information and find a role you can play
•Talk to others and seek input on their perspectives of the
change and it’s impact
•Be proactive about managing change for yourself and
your work group, regardless of your role or position
You have a choice….
Who knows what is best for you?
YOU DO!
When you make decisions about
changes in your life you put yourself in
the driver’s seat
“Things to remember”
You have the power to choose how you
CHOOSE to react to change.
You can choose to be a victim, critic,
bystander, charger… or you can choose to
navigate through the change process.
Remember that your choices and your
attitude will impact the tone within your
workgroup.
Small Group Work
Questions:
1. What has worked or not worked for you when
managing change in life, at work?
2. What advice can you give to others about
managing change at work?
Please share your ideas and scribe them on
newsprint. When you are done, post your
group’s ideas on the wall.
What does all this have to do with
Leadership Training in CIT?
Everyone may need to lead a project or a task and do
so with grace and effectiveness
Everyone will need to be effective on a team
Everyone can improve awareness of self and others
(impact)
Everyone can improve skills in interpersonal
interactions
And…
Everyone speaking the same language will improve
communications inside and outside CIT
Everyone deserves to work in a collaborative, values
based workplace where skills, talents, options, ideas,
and feelings are honored and valued.
Everyone’s efforts and good will is needed to
succeed!
Everyone will be involved and engaged in CIT team
skills training
Questions?
In General
For Polley
For Chet and Roxi