Chapter 1

download report

Transcript Chapter 1

Chapter 1
Strategic Role of
HRM
Know HR
Critical for all managers

So you don’t make mistakes




Lawsuits
Turnover
Low productivity
High costs of mistakes
Managers achieve goals with
and through others

Management Functions


Planning
Organizing



Staffing…..HR Focus
Leading
Controlling
Line and Staff aspects of HR




Authority…the right to direct others
Line authority
Staff authority
Implied authority
Staffing Functions










Job analysis
Personnel planning
Selection, hiring, terminations
Performance appraisals
Legal compliance
Training and Development
Compensation
Safety
Labor relations
Testing
HR walks a fine line



Must assist management but still be
an advocate for employees
Look page #8 HR Org. Chart
Look Page #9 Who handles what?
HR’s Changing Role




1.
2.
3.
4.
Becoming broader
Globalization
Tech advances
Exporting jobs


by 2015 3 million jobs will move off shore
5. Nature of work




Increase in nontraditional workers
Increase need for knowledge workers
Human Capital
Service workers
Changing role cont.

6. Workforce demographics




Decreased numbers of older workers
Asian increase of 81% since 92
Hispanic increase of 8% since 92
45% working women have children under
age 3
The HR Scorecard






Measures HR contribution to the
organizations strategic direction
Measures value creation
METRICS performance measures
page 15
HR on average = .8% operating exp.
1 HR person to 100 employees
HPWS



High Performance Work Systems
HR policies and practices designed for a
particular set of strategic goals.
better at hiring, screening training,
testing etc.
New HR Proficiencies






You must:
1.
2.
3.
4.
5.
Know HR functions
Have business knowledge
Leadership
Be a great learner
Know law
Ethics and HR

HR is involved in initiation of ethical
values and Codes of Ethics

Example

Sarbanes Oxley

Erroneous financial reporting
 No personal loans to execs
 Execs give up stock options and bonuses in
reports are not accurate
Society of Human Resource
Management SHRM

HR Certifications

PHR


Student PHR
SPHR


Look #19 Body of knowledge covered on
certification tests
Back of book page # 685




___refers to the tendency of firms to
extend their business to new markets
abroad .
A. Exporting
B. Employment exodus
C. Globalization




Today over ____ of the U.S. workforce
is employed in producing and delivering
services not products.
½
¾
2/3




______ are being used more and more
to help contain costs. More than 13
million people in U S workforce
Human capital
Non traditional workers
Metrics




____ ____ refers to the knowledge,
education, training, skills and expertise
of a firms workers.
Non traditional workers
Human capital
Metrics




A ____ is a firm’s plan for how it will
balance its internal strengths and
weaknesses with external strengths and
opportunities.
Metrics
Strategy
Demographics




Between 1992 and 2005 Asian workers
and others will jump by just over ____
percent
90
81
35




Hispanics represent ___ of the civilian
labor force in 2005.
25%
80%
11%




Employers have to replace more and
more _____ workers
Female
Retiring
Asian




Today’s HR managers must be able to
envision how HR policies and practices
will support _____.
Higher levels of productivity
Strategic change
All above




_____ are sets of performance
measures HR uses to provide
quantitative evidence to assess
operation of their policies and practices
ROI
Turnover rates
Metrics

Median HR expenses as a proportion of
operational expense should be about
_____%

1






There is usually ___ HR staff for every
_____employees
2,100
1/100
5,5000




The _________ measures the HR
functions effectiveness and efficiency in
producing employee behaviors needed
to achieve the company’s strategic
goals
HR metric system
HRPW
HR Scorecard