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Jobcentre Plus Support
Department for Work and Pensions
Jobcentre Plus
Government Reforms
• Change to the way Jobcentre Plus delivers it’s services
• Greater flexibility
• Support tailored to individual needs
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Jobcentre Plus
Background
•
The Government wants to get Britain working and has therefore introduced
Get Britain Working measures.
•
This requires the support of all our partners who have the expertise and
local knowledge to give individuals the tailored support they need to find
work.
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Jobcentre Plus
Overview of the Get Britain Working Measures
• Work Clubs - encouraging people who are out of work to exchange skills and share
experiences, so that they can find employment;
• Work Together - developing work skills through volunteering ;
• Work Experience - helping people gain insight into the world of work
• New Enterprise Allowance - supporting unemployed people who wish to move off
benefits into self-employment;
• Enterprise Clubs - a way of encouraging people who are out of work to exchange skills,
share experience, and work through their business ideas; and
• Sector-based work academies – comprising of pre-employment training, work
experience placements and guaranteed job interviews
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Jobcentre Plus
Work Clubs - encouraging people who are out of work to share skills
and experience
• Work Clubs provide people with a place to meet to share experiences, find
opportunities, make contacts and get support to help them in their return to work
• We will provide practical advice on establishing or supporting a Work Club, and
with your help, encourage innovation and partnership working to make the most
of local resources and expertise
• The content of each Work Club will vary according to local needs, but could
include:
 providing people with an insight into a particular industry/sector;
 visits to workplaces; and/or
 employment focused sessions on recruitment methods and interview techniques
• Our advisers will signpost customers to local Work Clubs where they are
available
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Jobcentre Plus
Work Together - developing skills through volunteering
• Volunteering is a way of improving people’s employment prospects whilst
they are looking for work
• We will give people more information about volunteering if they are
interested and signpost them to:
 local organisations that have agreed to support unemployed people;
 on-line support; and
 specific opportunities in their communities
• Jobcentre Plus is working with employers and partners in the voluntary and
community sector locally to ensure more opportunities are available to the
unemployed particularly opportunities which will help people develop new
skills
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Jobcentre Plus
Work Experience
– offering greater insight into the world of work
• A lack of understanding of the working world may be a significant barrier to
finding and sustaining employment
• We want to work with employers to offer unemployed people the opportunity
to overcome this barrier through 2 – 8 weeks work experience
• For those who lack work experience, the chance to undertake real work and
adjust to the routines and habits of working life can significantly improve their
employment prospects
• We’ll match eligible claimants to work placements and complete a light touch
selection process
• If the employer offers an Apprenticeship to the participant, the placement can
be extended up to a further 4 weeks while the arrangements are being made
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Jobcentre Plus
New Enterprise Allowance – support for customers to start their
own business
• The New Enterprise Allowance provides help for unemployed people who
want to start their own business
• Business mentors from the local community will provide guidance and
support as customers develop their business idea and through the early
stages of trading
• Once a customer has demonstrated a viable business idea and is ready to
register as self-employed they can:
 get a weekly allowance at the same level as their JSA payments for 3 months, and
then at half that rate for a further 3 months
 also apply for loan up to £1,000 to help with start-up costs
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Jobcentre Plus
Enterprise Clubs – encouraging people who are interested in self
employment to share skills and experience
• Places where unemployed people interested in self-employment can meet to
exchange skills, make contacts with like-minded individuals, share experiences,
receive support and encourage each other to work through their business ideas.
• We are keen to encourage local businesses and partnerships to get involved in the
development and operation of Enterprise Clubs so that unemployed people
interested in self-employment can learn from their knowledge and experience
• We will provide practical advice to those wanting to establish or support Enterprise
Clubs and our advisers will signpost customers to local Enterprise Clubs where
available
• The content of each Enterprise Club will vary, but could include:

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the opportunity to network with other entrepreneurs and self-employed people
financial, legal, market and business advice; and/or
office services (including internet access)
advice on benefits of self-employment and in-work support
Jobcentre Plus
Sector-based work academies
• Combining sector-specific training with a work experience placement and a
guaranteed job interview with an employer in that sector
• Targeted at customers close to the labour market to help them find work
• Established in sectors with high volumes of entry-level jobs and current
vacancies
• Lasting for a maximum of six weeks, with the individual remaining on benefit
and receiving additional support with travel and childcare costs if required
• Be accredited – leading to units on the Qualifications and Credit Framework
as appropriate to the entry requirements for intended jobs in those sectors
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Jobcentre Plus
Sources of further information for employers and other partners
• The DWP Get Britain Working website includes information on :
 Work Clubs;
 Work Together;
 work experience – and links to further information on the Business Link
website;
 New Enterprise Allowance;
 Enterprise Clubs; and
 Sector-based work academies
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Jobcentre Plus
Unemployment in Hertfordshire – January 2012 - 2013
OFFICE
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2012
2013
» Borehamwood
954
930
» Hatfield
2137
1927
» Hemel Hempstead
2354
2047
» Hertford
1732
1587
» Letchworth
1918
1929
» St Albans
1696
1553
» Stevenage
2590
2469
» Waltham X
2315
2080
» Watford
3546
3319
Jobcentre Plus
The Work Programme
• The biggest single employment support programme the UK has ever seen.
• Introduced in June 2011
• Based on need of individuals and not on the benefit they claim.
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Jobcentre Plus
• Supporting those at risk of long term unemployment.
• Delivered by private and third sector providers.
• All referrals to the Work Programme made by Jobcentre Plus Advisers.
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Jobcentre Plus
A universal programme
Customer Groups
Time for referral
Referral Type
•JSA customers aged 25+
From 12 months
Mandatory
•JSA customers aged 18-24
From 9 months
Mandatory
•JSA customers who have recently moved
from Incapacity Benefit
From 3 months
Mandatory
•JSA customers who are seriously
disadvantaged in the labour market
From 3 months
Mandatory or Voluntary
depending on circumstance
•All Employment Support Allowance
customers
At any time
Voluntary
When customers are expected to be
fit for work within 3 months
Mandatory
At any time
Voluntary
•Employment Support Allowance (income
related) customers who are placed in the
Work Related Activity Group
•All Income Support and Incapacity Benefit
customers (England only)
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Jobcentre Plus
Payment by results
• No service fee
• Small ‘attachment fee’ per customer, during first three years of contract
• Incentives to help all customers groups using differential pricing
• Payment for jobs will be based on sustained employment
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Jobcentre Plus
Freedom for providers to design programme
• No specification
• Providers free to innovate
• ‘Black box’ approach
• Providers encouraged to involve other sectors in their partnership
network
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Jobcentre Plus
A long term programme
• Programme lasts up to two years
• Contracts due to last 5 years
• Payments for sustained jobs continue for up to 2 years
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Jobcentre Plus
Incentives for performance
• At least two competing providers in every area
• We will shift market share from worse to better performers
• …and pay bonuses for best performers
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Jobcentre Plus
Making sure providers help all customers
• Providers have to set out minimum service standard for all customers
• Details will be given to all customers on referral
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Jobcentre Plus
Sue Coster
Partnership Manager, Department for Work and
Pensions Watford Jobcentre Plus; 07826 893562
[email protected]
Marie Green
Partnership Manager, Department for Work and
Pensions Jobcentre Directorate; 07920 596448
[email protected]
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Jobcentre Plus