Transcript Jobcentre Plus : The Customer Journey to the Work Programme

Jobcentre Plus – The Customer
Journey to the Work Programme
Linda Germon
Southern England Group Provision Manager
Jobcentre Plus
Jobcentre Plus
Background
• The Government wants to Get Britain Working
• This will require the support of all our partners, employers and providers
who have the expertise and local knowledge to give individuals the tailored
support they need to find work
• Get Britain Working is the ‘umbrella’ title for a new model to help people off
benefits into work and includes:
– More flexible Jobcentre Plus Offer
– Get Britain Working Measures and the
– Work Programme
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Jobcentre Plus
Jobcentre Plus Offer
•
Greater focus on diagnosing claimants’ individual needs
•
More flexibility and responsibility for Jobcentre Plus advisers
•
Raised expectations of claimants’ commitment to finding work
•
Extending range of digital services
•
District Managers flexibility
– Flexible Support Fund
– autonomy to use resources as needed locally
– provision could vary not only at District level but down to site level
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Jobcentre Plus
Get Britain Working Measures
• Work Clubs
• Work Together
• Work Experience
• Enterprise Clubs
• New Enterprise Allowance
• Mandatory Work Activity
• Sector-based work academies (to be launched August 2011)
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Jobcentre Plus
Additional Support available
• Support Contract
– modular jobsearch support
• Work Choice
– to support those with disabilities
• Support for people dependant on drugs and or alcohol
• Mental Health
– network of Mental Health Co-ordinators in each JCP District
– mental health awareness training for JCP advisers
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Jobcentre Plus
The Skills Offer
• A key part of the pre-Work Programme offer for JSA and ESA (WRAG)
claimants from day one of their claim
• Jobcentre Plus - light touch skills screening
• Next Step – in depth assessment and careers and skills advice
• No ring-fenced skills budgets for individual programmes
• Working with colleges, training providers – responsive to local need
• Focused on preparing active benefit claimants to move quickly into work
• Working with employers and NAS to maximise apprenticeship take-up
• Skills Funding Agency European Social Fund provision
• Skills Conditionality – due to Go Live 1 August 2011
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Jobcentre Plus
The Changing Welfare Agenda
Universal Credit
– will make sure that work pays
Incapacity Benefits Reassessment
– Trials began October 2010
– Reassessment exercise is on track to be completed by Spring 2014
Lone Parent Obligations
– From April 2011 lone parents with a youngest child aged seven and over
– New Welfare Reform Bill – the age threshold will be reduced to the age
of five
Contribution based Employment and Support Allowance (ESA)
– Introducing a time limit of one year for contributory based ESA
Pension Reform & Equalisation
– From 6 April 2010 the age for when women receive their state pension
started to increase
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Jobcentre Plus
DWP European Social Fund
• To fund voluntary access to the Work Programme for Income Support
and/or Incapacity Benefit claimants who would otherwise be ineligible for the
Work Programme
• To support people in worklessness households with complex needs
overcome barriers to employment
Convergence (Cornwall and the Isles of Scilly)
• Will mirror above and;
• Delivers motivation, confidence building, personal development through
social enterprise (until December 2011)
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Jobcentre Plus
The Work Programme
• Referrals to the new Work Programme started 13 June in the South West
• Local provision designed & delivered by providers
• Radical change to payment by results and performance measures
• Will help people with a wide variety of needs
• Forms a coherent package complementing Jobcentre Plus support and Get
Britain Working measures
• Previous complex array of contracted provision ends
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Jobcentre Plus
Work Programme eligibility
Claimant Group
Time of Referral
Basis for referral
Jobseekers Allowance
(JSA) claimants aged 25+
From 12 months
Mandatory
JSA claimants aged 18-24
From 9 months
Mandatory
JSA claimants who have
recently moved from
Incapacity Benefit
From 3 months
Mandatory
JSA claimants who are
seriously disadvantaged by
one or more factors
From 3 months
Mandatory or voluntary
depending on
circumstances
All Employment Support
Allowance (ESA) claimants
At any time
Voluntary
ESA (income related) Work
Related Activity Group
When claimants are
expected to be fit for work
within 3 months
Mandatory
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Successful South West Work Programme Providers
Prospects & Working Links
Devon & Cornwall
Dorset & Somerset
JHP & Rehab Jobfit
Wiltshire & Swindon
Gloucestershire & West of England
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Jobcentre Plus
Working at Local Level
Jobcentre Plus and Work Programme Providers are working locally to:
• Understand individual Provider Customer Journey
• Define joint working with Strategic Partners
• To agree co-location and outreach
• Agree a joint strategy for working with employers
• Working together
– to share Labour Market Information
– to understand local economic position
– to recognise the full range of support available from partners
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Jobcentre Plus
Contact Details
Group Provision Manager: Linda Germon
Tel: 01626 325418
Mob: 07795 267357
Email: [email protected]
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Jobcentre Plus