Chapter Ten

Organizational Culture and Ethical Values 10-1

Levels of Corporate Culture

Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings Underlying Values, Assumptions, Beliefs, Attitudes, Feelings

10-2

A Typology of Organizational Rites and Their Social Consequences

Type of Rite Passage Enhancement Renewal Integration Example

Induction and basic training; US Army Annual awards night Organizational development activities Office holiday party

Social Consequences

Facilitate transition of person into new social roles and statuses Enhance social identities and increase status of members Refurbish social structures and improve organization functioning Encourage and revive common feelings that bind members together and commit them to the organization

Source:

Adapted from Harrison M. Trice and Janice M. Beyer, “Studying Organizational Cultures through Rites and Ceremonials,”

Academy of Management Review

9 (1984), 653-659. Used with permission.

10-3

Relationship of Environment and Strategy to Corporate Culture

Needs of the Environment Flexibility Stability External Adaptability Culture Mission Culture Clan Culture Internal

Sources:

Based on Daniel R. Denison and Aneil K. Mishra, “Toward a Theory of Organizational Culture and Effectiveness,”

Organization Science

6, no. 2 (March-April 1995): 204-23; R. Hooijberg and F. Petrock, “On Culture Change: Using the Company Values Framework to Help Leaders Execute a Transformational Study,”

Human Resource Management

32 (1993): 29-50; and R. E. Quinn,

Beyond Rational Management: Mastering the Paradoxes And Competing Demands of High Performance

(San Francisco: Jossey-Bass, 1988).

Bureaucratic Culture

10-4

Ethical Values in Organizations

 Ethics     Rule of Law Managerial Ethics Social Responsibility Ethical Dilemma 10-5

十大經營理念

台積人行事的最高準則 •堅持高度職業道德 •專注於「專業積體電路製造服務」本業 •放眼世界市場，國際化經營 •注意長期策略，追求永續經營 •客戶是我們的夥伴 •品質是我們工作與服務的原則 •鼓勵在各方面的創新，確保高度企業活力 •營造具挑戰性、有樂趣的工作環境 •建立開放型管理模式 •兼顧員工福利與股東權益，盡力回饋社會 10-6

Forces That Shape Managerial Ethics

Personal Ethics Beliefs and Values Moral Development Ethical Framework Is Decision or Behavior Ethical and Socially Responsible?

Organizational Culture Rituals, Ceremonies Stories, Heroes Language, Slogans Symbols Founder, History Organizational Systems Structure Policies, Rules Code of Ethics Reward System Selection, Training External Stakeholders Government Regulations Customers Special Interest Groups Global Market Forces

10-7

Formal Structure and Systems of the Organization

     Ethics committee Chief Ethics Officer Whistle-blowing Code of ethics Training programs 10-8

Workbook Activity

Shop ‘Til You Drop

Culture Item Discount Store Department Store 1. Mission of store: 2. Individual initiative: 3. Reward system: 4. Teamwork: 5. Company loyalty: 6. Dress: 7. Diversity of employees: 8. Service orientation: 9. Human resource development: 10-9