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Global Emerging Markets Investor Forum June 16-18, 2004 Contents Company Highlights 2 Industry Overview 3 Growth Strategy & Revenue Drivers 11 Regulatory Framework 20 Financial Performance 23 www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 1 Company Highlights Region I Fixed-line and GSM Mobile Services Goal: Building a fully integrated telecom service provider Change, adaptation and consolidation Nationwide Long Distance, Data Transmission and Contact Center Services www.telemar.com.br/ir Market share gains Selective growth (new markets) Consolidation of investments Growth in highly competitive markets GSM Mobile Services (Region I) Long Distance (domestic and international) Data & Corporate (nationwide) Contact Center Services (nationwide) Exploring new opportunities: Broadband Rollout (ADSL) Bundling Services Enhanced Services for high end residential and SME markets (voice / data) Target: Ensure a sound market and financial position, with increasing returns to our shareholders Merrill Lynch – GEM Investor Forum – June/04 2 Telecom Industry in Brazil – Growth of Customer Base Fixed-line platform – LIS (million) Penetration Rate Brazil (%) 23 23 Mobile platform – Subscribers (million) 23 21 18 37 14 39 39 39 Brazil 49 Brazil 35 29 9 23 5 20 46 27 17 25 15 Region I 8 10 12 981 99 00 15 15 15 7 15 3 01 02 03 Mar/04 Having met universalization goals (19982001), fixed-line platform growth tends to rely on the performance of Brazilian GDP. 1 20 14 31 11 26 Penetration Rate Brazil (%) 981 7 10 12 16 99 00 01 02 21 22 03 Mar/04 Region I Since privatization and introduction of competition, mobile growth in Brazil has largely exceed the most optimistic scenarios (over 30% CAGR through 2003). Privatization (Jul/98). www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 3 Telecom Industry in Brazil – Net Revenues 2002 – R$ 50.6 bn Growth of telecom service revenues in Fixed Line 1 71% 2003 was ~13% yoy; Mobile 2 29% Revenue growth was driven by the mobile sector (+18% yoy); Given stability of fixed-line platform, mobile sector should continue to drive revenue growth in 2004. 2003 – R$ 57.0 bn Fixed Line 1 69% www.telemar.com.br/ir Mobile 2 31% 1 Net Revenues of Incumbent Telcos (Telemar, Telesp, Brasil Telecom, Embratel) – excluding CTBC, Vesper, Intelig, GVT. 2 Net Revenues of main groups: Vivo, Claro, Oi, TIM and Opportunity, including handset sales (excluding: CTBC, Nextel, Sercomtel, etc.). Merrill Lynch – GEM Investor Forum – June/04 4 Telecom Industry in Brazil - Fixed Line Services LIS (million)* 1998 2001 2002 2003 Mar/04 20.0 37.4 38.8 39.2 38.9 Brasil Telecom Telemar 15.1 M 32% 9.7 M 20% Lines in Service Revenue Share Embratel (DLD & ILD) Telefonica Fixed Line Incumbents (R$ 14.6 bi 1Q04) 12.2 M 31% 17% * Including mirror companies. www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 5 Telecom Industry in Brazil - Mobile Services Main Groups Vivo (CDMA) 21.9 m TIM (TDMA/GSM) Claro (TDMA/GSM) 10.0 m 44% Oi (100% GSM) 9.1 m 20% 19% TDMA/GSM / Other* Incumbents Subscribers - Mar/04 Brazil: 49.1 m National Market Share Startup (BRP) 4.4 m 9% 3.8 m 8% * Other groups (Opportunity, CTBC, Sercomtel and Nextel) www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 6 Fixed Line Market in Brazil – Gross Revenue / Incumbents Fixed to Mobile Services (VC1) Local Services (ex-VC1) 2002 – R$ 18.4 bi 2002 – R$ 7.0 bi 2003 – R$ 20.7 bi +12.5% 62% Others TMAR 38% +12.8% 61% 61% Others TMAR 39% Others TMAR Average Tariff increase: 12.3% 39% 63% Data Services1 2003 – R$ 14.5 bi 2002 – R$ 4.4 bi +13.7% 2003 – R$ 5.1 bi +15.9% 54% 44% 54% 44% EMT EMT TMAR EMT EMT 16% TMAR 20% TMAR 13% www.telemar.com.br/ir 16% Others 36% Average Tariff increase: 8.7% TMAR Others Others Others 30% TMAR 37% Others Average Tariff increase: 24% Long Distance Services 2002 – R$ 12.7 bi 2003 – R$ 7.9 bi 33% 1 Excludes 40% leased lines to other telecom service providers (EILD). Merrill Lynch – GEM Investor Forum – June/04 7 Telecom Industry in Brazil - Long Distance Brazil – Revenue Market Share (1) Telemar is the market share leader in LD calls originated in Region I; Regional incumbents conquered market share 2000 2001 2002 2003 from LD carriers in 2002, as new markets were opened for competition; Telemar 12% 13% 16% 20% Embratel 65% 62% 54% 44% Telemar increased its market share from 2000 BrT+ Telefonica 23% 25% 30% 36% to 2003, mainly as a result of entry into new markets; 9,970 11,773 12,708 14,450 CAGR 13.2% Total Revenue R$ Million Since 2H03 there has also been a significant contribution of revenues derived from mobile LD calls (SMP); Challenge: sustaining market share in home market and preserving profitability (avoiding price war/irrational competition). (1) Incumbents only (rounding %). Source: Company reports. www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 8 Telecom Industry in Brazil - Mobile Services Region I Dec/03 Wireless Penetration (%) – April/04 Mar/04 Others^ Claro 17% 17% Others TIM 80% 21% Oi Oi 20% 18% Vivo 27% * Brazil Dec/03 Mar/04 Others^ Others^ 8% Claro 8% Brazilian mobile subscriber base is growing 20% TIM 21% TIM 19% 18% Claro Oi Oi 8% 9% Vivo Vivo 44% 45% ^Includes other groups: Opportunity, Nextel, CTBC and Sercomtel. www.telemar.com.br/ir over 30% annually; Oi is still the fastest growing player in its home market; Wireless penetration in Region I (23%) still offers room for growth. *Source: Pyramid Research Merrill Lynch – GEM Investor Forum – June/04 9 Telecom Industry in Brazil - Broadband Services Region I Brazil Dec/03 Others 82% Velox Others Velox 18% 17% 83% ADSL represents 82% of total 1.2 mn broadband accesses in Brazil (Dec/03); Broadband penetration in Brazil expected to reach to 30% of internet users in the next five years; PC Penetration (% of households) Broadband subscribers in Brazil expected to increase by 2.5x through 2006*; Challenge: Develop sales channels to increase offer to SME clients, bundling with other services (LD, wireless). * 2003 *Source: Pyramid Research ** Total households= 41.5 mn (IBGE- PNAD/2002) www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 10 Growth Strategy & Revenue Drivers Data, Internet & Corporate Wireless High Growth High Growth Integrated Strategy DLD / ILD Contact Center High Growth High Growth Wireline Concession Area Moderate Growth www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 11 Customer Base Growth (million) Ability to anticipate wireless growth and traffic migration (F to M); 21.6 CAGR 19.5% 19.0 14.8 16.4 1.4 19.8 Capacity to maintain / increase 4.4 3.9 6.0 market share in a rapid changing scenario; 0.5 1 0.3 11.8 Capacity to increase offer of ADSL 9.7 7.8 15.0 15.1 15.1 15.1 to our customers and protect our home market; Keep delivering customer growth; Developing advanced and segmented services; 1998 1999 2000 2001 Wireline 1Target: 2002 2003 Wireless 1Q04 ADSL 2004E Offering innovative and bundled plans. 450K ADSL subscribers. www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 12 Mobile Services Revenues (R$ million) 625 564 496 366 4Q02 391 1Q03 Highly successful GSM rollout +80% yoy 314 4.4 million subs in 21 months (20% market share; 2Q03 3Q03 4Q03 Market share gains at Oi help to reduce 1Q04 consolidated interconnection costs; Subscribers (thousand) Almost 50% share of all net adds in home 6,000 market since launching in Jun/02; 4,408 Share of total revenues increased from 3% 3,893 1,722 in 2002 to 7% in 2003; 85% 2,849 83% 2,236 Target: consolidate and increase market 80% 80% 78% Mar_03 Post paid Pre paid Jun_03 Sep_03 3-Dec www.telemar.com.br/ir Mar_04 share in Region I, reaching # 2 position by 2004 YE, with positive EBITDA margins. Dec_04E Merrill Lynch – GEM Investor Forum – June/04 13 Local Services Local Revenues (ex- VC1) - R$ million 44.8% 44.1% 41.8% % of total revenues 8,119 Local traffic impacted by low GDP growth and F-M traffic migration (to a lesser extent); 7,098 Local revenues growing basically in line 6,122 1,881 2,093 with tariffs (no real growth expected); Outstanding performance of mobile, 2001 2002 2003 1Q03 Local Traffic – F to F (billion pulses) 21.3 2001 22.9 22.6 1Q04 long distance and data services have caused a decrease in the share of local services in total consolidated revenues; Target: protection of home market leadership / retention of high-end clients (customer care / bundling/ADSL). 2002 www.telemar.com.br/ir 2003 Merrill Lynch – GEM Investor Forum – June/04 14 Long Distance Services Revenues - R$ million 15.3% % of total revenues LD revenues growing over 30% yoy, 2,963 12.8% mainly driven by market share gains: New DLD/ ILD markets (Jul/02) and Mobile originated LD calls (Jun/03); 11.5% 2,066 1,568 885 2001 2002 7.1 2001 1Q03 2003 Traffic (billion minutes) 9.5 8.2 2002 www.telemar.com.br/ir LD Market leadership in Region I and “Top of Mind” carrier in Brazil for two consecutive years; 666 1Q04 Over three million customers in loyalty programs; Targets: increase efficiency & quality, keeping revenue growth (2004 ~20%) preserving profitability. 2003 Merrill Lynch – GEM Investor Forum – June/04 15 Broadband rollout (ADSL) Subscribers (thousands) - EoP 450 Fastest growing subscriber base in 217 Brazil (~37% of all net adds in 2003); 284 Presence in 110 of the largest cities in 59 41 6 1Q03 2001 2002 2003 1Q04 Region I (~10x larger than other technologies, including cable); 2004E Revenue growth of almost 4x in 2003 Revenues (R$ million) (and still significant room to grow in coming periods); 128 Target: Increase our broadband 33 penetration in Region I from 2% of LIS to 5% in 2-3 years. 69 17 2001 2002 www.telemar.com.br/ir 2003 1Q03 1Q04 Merrill Lynch – GEM Investor Forum – June/04 16 Data Services Revenues (R$ million) 1,056 787 873 Data revenues (ex-broadband) growing at a 16% annual rate; 255 295 Sustainable real growth driven by relevant long term corporate contracts; 2001 2002 2003 Major Clients 1Q03 1Q04 High quality network and services (SLA/ End-to-end); Target: Increasingly provide integrated nationwide solutions to top corporate customers in Brazil. www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 17 Value Added Services (VAS) Revenues (R$ million) Based on full digitalization of our network, VAS revenues are increasing more than 20% annually; 423 303 Besides adding to basic fixed line revenues, services like “follow me”, ‘’call forwarding” and “voice mail” help sustain fixed line traffic; 258 94 117 Total services sold increased from 25% of our LIS in 2001 to 40% in 2003; Target: develop new services to 2001 2002 2003 www.telemar.com.br/ir 1Q03 1Q04 foster penetration traffic and revenues. Merrill Lynch – GEM Investor Forum – June/04 18 Contact Center Services Attendant Positions Focus on profitability: EBITDA positive >15,000 since inception; 12,907 Customized solutions for all areas of 7,337 customer relationship; 4,947 12,543 8,270 2001 2002 2003 2004E Leverage traffic to Telemar´s network; Contax customers include major 1Q04 1Q03 banks, utilities, insurance, media, telecom, retail; Net Revenues (R$ million) 421 223 146 125 Target: Consolidate #1 position among 82 call center operators in Brazil. 2001 2002 www.telemar.com.br/ir 2003 1Q03 1Q04 Merrill Lynch – GEM Investor Forum – June/04 19 Regulatory Framework – Main Issues 1. Tariffs – Annual Revisions 2003 • IGP- DI (30.05%) x IPC-A (17.24%) • Tariffs have been adjusted based on IPC-A • Still pending “merit” judgment by the Courts 2004 •Tariff increase most likely based on 12 month IGP-DI (7.97%) and not IPC-A (5.15%) Base for tariff increase: Currently authorized prices (based on Court injunction / 2003) • Productivity factors: Local Basket – 1% Long Distance Basket – 4.5% Local Interconnection – 17.5% 2005 • Most likely based on IGP-DI 2006 on • Tariff increases based on: IST – A “Telecom Sector” price index (TBD) “K” – New Productivity factors (TBD) Interconnection: a) Defined as a % of local tariff (60%-2006; 50%-2007) b) From 2008 on based on a “Long Range Incremental Cost Model” (TBD) www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 20 Regulatory Framework 1. Tariffs Reduction of Local Areas Domestic long distance: • LD calls between neighboring areas to be considered local calls (local areas from 4,289 to 2,920); • To be implemented in up to 90 days after June 07, 2004; • Change already expected: Telemar has been rebalancing its rates = local ~ neighboring. R$ Net of Taxes 2001 2002 2003 Neighboring areas 0 to 50 km 50 to 100 km 100 to 300 Km Over 300 km 0.028 0.16 0.25 0.27 0.30 0.024 0.18 0.26 0.28 0.30 0.022 0.21 0.28 0.29 0.32 Fixed to Mobile Interconnection Rate • Free negotiation scheduled to start as of July, 2004; • Currently F-M local calls is a non profitable business for Telemar; • Target:Recover margins on this business Share the uncollectibles with mobile operators www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 21 Regulatory Framework 2. Competition Unbundling • In May 2004, Anatel established the overall conditions for: a) Line Sharing: setting maximum reference values, such as monthly rental prices, at R$ 15.42 / pair and b) Full unbundling: determining that prices should be set by the incumbents, based on the overall conditions defined by Anatel. Co-Billing • System already in place between all telecom operators in Brazil Fixed line Number Portability • To be implemented as of 2006 (TBD) 3. Transparency Local Traffic in Minutes • Conversion of local traffic billing: Pulses to Minutes (to be implemented as of 2006 / the frame and extension of adjustments) (TBD) www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 22 Revenue Growth Net Revenue Growth – R$ million CAGR 17.7% Telemar continues delivering real revenue growth in spite of a slowdown in Brazilian economy. Changes in Revenue Mix Network Others Wireless Others 7% 7% 8% 11% Data Real growth has been driven by Network 7% 6% LD Local 12% 64% Data Local 6% 57% competitive and less regulated segments of mobile, long distance and data. LD 15% 2001 www.telemar.com.br/ir 2003 Merrill Lynch – GEM Investor Forum – June/04 23 Costs & Expenses Costs & Expenses: R$ million CAGR 9.0% 6,545 7,782 6,521 After the huge expansion of fixed line platform and installation of our GSM network costs & expenses are being kept under strict control. 2,009 1,733 1Q03 1Q04 Main Cost Items (% of Total Costs) Intercon. 36% 33% 3rd Party 25% 26% Headcount 12% 12% 6% Handsets Marketing Bad Debt 10% 3% 3% 9% 8% 2003 www.telemar.com.br/ir In line with the growth of our mobile operations, associated costs, such as handsets and dealer commissions increased their stakes in total costs, as opposed to consolidated interconnection costs. 2002 Merrill Lynch – GEM Investor Forum – June/04 24 EBITDA (R$ million) 45% 44% 35% Recurring EBITDA margins have 6,221 been stable over time, in the midforties1; 5,353 For 2004 we expect an EBITDA 3,558 margin of ~43%. 1,486 2001 2002 www.telemar.com.br/ir 2003 1Q03 1,680 1Q04 1 EBITDA for 2001 was impacted by extraordinary provisioning. Merrill Lynch – GEM Investor Forum – June/04 25 CAPEX (R$ billion) 10.1 2.2 Wireless CAPEX / 2003: c.12% of net revenues 7.9 (17% in 2002); Main investments in fixed line network expansion already made; 2.8 2.5 2.2 2.0/2.3 2.0 1.7 0.9 40% 0.6 60% Wireline 1998 1999 2000 2001 1.1 1.1 2002 2003 Total CAPEX since 1998 of R$ 21.3 bn (US$ 10.4 bn); Target: Stabilize CAPEX at ~15% of sales to support growth in mobile subscribers and in less regulated services. 2004E Anatel Targets Mobile License www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 26 Operating Cash Flow after Capex (R$ million) 4,025 2,302 1,233 492 -5,906 1999 1999 2000 2000 2001 2001 2002 2002 2003 2003 Given our level of EBITDA generation and strict control over CAPEX, our Free Cash Flow is expected to remain strong in the coming years. www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 27 Net Debt Position and Repayment Schedule – Mar/04 Net Debt – R$ billion Debt Repayment Schedule R$ billion Total Debt = R$ 12. bn 3.3 Net Debt/EBITDA (x) 2.2 2.7 1.7 1.3 1.3 ~ 1.0 9.1 2.1 2.0 8.4 7.8 7.7 1.2 6.7 0.7 2001 2002 2003 www.telemar.com.br/ir 1Q04 2004E 2004 2005 2006 2007 2008 2009+ 16.7 22.5 27.5 10.0 5.8 17.5 % of total Given our current strong cash generation, we expect to reduce our net debt to around 1x EBITDA by year end 2004. Merrill Lynch – GEM Investor Forum – June/04 28 Cash Position x Short Term Debt (R$ million) 4,326 3,617 2,662 2,820 Our cash position has largely exceeds our short-term debt, giving Telemar a cushion against unfavorable shifts in global financial markets. 1,769 1,654 1,388 1,234 Dec_01 Dec_02 Short Term Debt Dec_03 Mar_04 Cash & Equivalents www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 29 Net Financial Expenses Net Financial Expenses – R$ million Our foreign currency debt is 74% of our total debt (mar/04); Given that 96% of our foreign debt is hedged, we swap our currency exposure to Brazilian interest rates; Average Interest Rate (SELIC) Reduction in Brazilian interest rates have 25.8% helped us reduce our net financial expenses; 26.4% 23.5% 18.4% 1Q03 2Q03 3Q03 www.telemar.com.br/ir 4Q03 Our average cost of debt is 16% (mar/04). 16.5% 1Q04 Merrill Lynch – GEM Investor Forum – June/04 30 Debt Amortization (Cash Expenses) (R$ million) 2,932 1,021 3,094 1,038 1,525 1,072 538 1,911 2,056 987 2001 736 2002 Principal www.telemar.com.br/ir 336 2003 1Q04 Interest Merrill Lynch – GEM Investor Forum – June/04 31 Dividend Payments - 1999/2003 (R$ million) 5.0% 1.7% 1.8% 2.4% 6.3% * Dividend yield 800 500 * Based on June/04, stock prices **Includes interest on capital 224 251 1999 2000 Dividend** 303 2001 2002 2003 Our goal is to provide high cash returns to shareholders www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 32 Key Financial Ratios Net Debt / EBITDA (*) 12- Month EBITDA CAPEX / EBITDA Amortization*/ EBITDA * Principal and interest Dividends* / EBITDA * Includes interest on capital www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 33 Key Financial Ratios Enterprise Value / EBITDA Market Cap / EBITDA EBITDA / Net Financial Expenses www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 34 “Safe Harbor” Statement This presentation contains forward-looking statements. Statements that are not historical facts, including statements about our beliefs and expectations, are forward-looking statements and involve inherent risks and uncertainties. These statements are based on current plans, estimates and projections, and therefore you should not place undue reliance on them. Forward-looking statements speak only as of the date they are made, and we undertake no obligation to update publicly any of them in light of new information or future events www.telemar.com.br/ir Investor Relations Rua Humberto de Campos, 425 / 8º andar Leblon Rio de Janeiro -RJ Phone: ( 55 21) 3131-1314/1313/1315/1316 Fax: (55 21) 3131-1155 E-mail: [email protected] Visit our website: http://www.telemar.com.br/ir Merrill Lynch – GEM Investor Forum – June/04 35