Transcript Slide 1

Strategic Plan
December 10, 2008
CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE
How well are we doing it?
Challenges
• Population – Increasing
• Assessed Value – Increasing
• Number of Structures – Increasing
• Response Times – Increasing
• ISO Rating – Deteriorated
• Staffing – Same number of crews
5 of 11 required positions for a sixth Engine
Company were added in 2007
Medford 1975 vs. 2007
Assessed Value
1975
2007
342.5 Million
6.3 Billion
(Not Including Land Value)
Population
(City & Rural)
Structures – City
Calls for Service
Engine Companies
Full Time Employees
45,000
9,627 (1971)
88,641
30,990
856
10,367
5
5
75
79
Other Impacts
• OSHA and other regulations
– 2 In / 2 Out and Rapid Intervention
– Requires Additional Personnel on every
working Fire
• Traffic and geographic disbursement
• Today’s Fires Burn Hotter & Quicker
– Lighter weight construction
– Quicker burning fuels
• Plastics, Polyurethane, Foams, Laminates
Current Service Level
• 55.7%: Percent of time Medford Fire
Rescue arrives on scene of an
emergency Incident within 5 minutes
(2007)
– National Guideline is 90% (NFPA 1710)
Current Service Level
• 13.1%: Percent of time an emergency
incident is dispatched but the first due
unit is unavailable (Unit Failure Rate)
– Causes an Engine to be dispatched from
outside the response zone
Current Service Level
• 25%: Percent of time all first alarm units
(4 Engines and the Battalion Chief)
arrive on scene at a working structure
fire within 8 minutes (2007)
– National Guideline is 90% (NFPA 1710)
Current Service Level
• 54.5%: Percentage of required
Commercial Occupancy inspections
completed each year.
– MFD Goal is 100%
Current Service Level
• ISO Class 4: Rating given to Medford
Fire Rescue by the Insurance Services
Office (ISO)
– Downgraded from a Class 3 in Jan. 2007
Strategic Plan
December 10, 2008
CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE