Transcript No Slide Title

Telephone Connection
1
Introduction
The section instructs you on how to install
a “required” phone line to every receiver
2
Objectives
Upon completing this training, you
should be able to:
 Explain why a phone line is necessary and
mandatory
 “Home run” a phone line from the NID to the jack
 Connect to an existing phone jack
 Install a wireless phone jack system
 Install phone lines when the customer has VoIP
or DSL
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http://satinstalltraining.com
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Telephone Line
Phone Line Importance
• Receiver can communicate with DIRECTV to:
– Authorize programming
– IRD Self-activation
– Interactive features
– DIRECTV on Demand (DoD)
– Fraud prevention
– Software updates and downloads
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Telephone Line
Telephone Call-in Process
• Calls DIRECTV once a month
– Downloads PPV, enables some advanced
interactive features
• The call is toll free
• Will not interrupt customer’s phone service
• Call last less than 2 minutes
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Telephone Line
Telephone Connections
• Option 1: Existing phone jack
• Option 2: “Home Run”
• Option 3: Tapping in to an existing phone jack
• Option 4: Wireless phone jack system
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Existing Phone Jack
Option 1: Existing Phone Jack
1. Confirm operational
using phone tester
/polarity tester
2. Duplex or telephone
splitter
3. 25’ jumper
4. Safe and unseen
5. Check for dial-tone
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Telephone Technology
Active Phone Lines
• Never work with an active phone line
• Disconnect at NID
• Take phone off the hook
• Inform customer of all phone work
– Ensure security system will not be effected
– Ask the customer if they have DSL, their
internet may be temporarily disconnected
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Telephone Technology
Station Wire
• Four-strand station wire
• Telephone circuit requires two wires
– “Tip” green (ground side of connection)
– “Ring” red (DC+ voltage side)
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Telephone Technology
• Ring
– Alternating signal to the telephone (“On
Hook”)
– Controlled by the switching circuit at the
Central Office
– Informs of an incoming call
• Tip
– Conductor of the pair (“Off Hook”)
– Allows for loop current to flow modulated by
the voice
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Telephone Technology
Eight-strand station wire:
• “Tip” - white with blue
• “Ring” - blue with white
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New Phone Line
“Home Run”
Option 2: Home Run
• Tools
– DIRECTV approved station wire
– Biscuit jack or wall plate
– Multi-purpose wire stripper
– Phone line tester
– Drill
– Screwdriver
– Electrician scissors (snips)
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New Phone Line
“Home Run”
Option 2: Home Run
• NID to Receiver Run
1. Start at the NID
2. Route with RG-6
3. Route through the same point of entry as
RG-6
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New Phone Line
“Home Run”
Option 2: Home Run
• Wall Plate Connection
1. Peel back sheathing
2. Strip wires ¾” exposed
3. Follow color code, do not
allow wires to touch or
cross
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New Phone Line
“Home Run”
Option 2: Home Run
•
Biscuit Jack Connection
1. Remove the cover, feed
station wire through
2. Peel back sheathing
3. Strip wires ¾” exposed
4. Follow color code
5. Attach to wall
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New Phone Line
“Home Run”
Option 2: Home Run
• NID connection
1. Disconnect service at NID, or take
phone of the hook
2. Run wire into the NID.
3. Peel back sheathing
4. Strip wires ¾” exposed
5. Follow color code
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Wiring to Existing Jack
Option 3: Existing Jack, Opposite Wall
1. Inspect existing wall plate
2. Inspect both sides of the wall
3. Drill a small hole
4. Prep station wire
5. Take a phone of the hook
6. Connect match to match terminals
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Wiring to Existing Jack
Option 3: Existing Jack, Opposite Wall
7. Feed wire through the hole
8. Replace existing wall plate
9. Install a biscuit jack
10. Put the phone back on hook
11. Confirm both outlets are working
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Telephone Line
Making your own phone cable
• Wiring for the plug side of RJ-11 connector
– (Black, Red, Green, Yellow —"BRGY")
– Shown with the "clip" down or underneath
• Connector on other end of the cable
wired in reverse order
• RJ-11 connectors have six terminals
– Only the middle four are normally used
– Sometimes only the middle two
– Center pair (red and green) is Line 1
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Wireless Phone Jack
Option 4: Wireless
•
DIRECTV approved
•
Plug in base unit
•
Cord from base to jack
•
Plug in extension unit near
receiver
•
Cord from unit to receiver
•
Test
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Digital Subscriber Line
DSL Filters
• Ask customer
• Look for a DSL filter
between the customer
phone and wall outlet
• Install DSL filter
between the receiver
and phone Jack
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Voice over Internet
Protocol
VoIP
• Ask customer
• Change options on receiver
• Change speed on Vonage
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Modems
• Modems send digital data over analog phone
system
– Allows data communications over
standard analog telephone line
• Newer technology allows
simultaneous voice and
digital data – “Voice over IP”
• DSL also allows combining
voice and data
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Summary
Now that you have completed this section
you should be able to:
 Explain why a phone line is necessary and
mandatory
 “Home run” a phone line from the NID to the jack
 Connect to an existing phone jack
 Install a wireless phone jack system
 Install phone lines when the customer has VoIP
or DSL
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Exercise
• Hands-on
– Station 1: “Home Run” from NID
– Station 2: Wall Plate Connection
– Station 3: Biscuit Jack Connection
• Written
– Complete multiple-choice exercise
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Thank you!
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