Transcript TOTS Terminal Installation Guidelines

Louisiana
Tracking of Time Services
TOTS
Equipment Installation
Purpose: To go over what is needed in order to
have the equipment installed in Child Care
Centers, Family Day Care Home and Military
Providers (Class A, M, R)
What to expect
An ACS subcontractor, Media Riders, Inc., will be
contacting you to set up a date & time for the install
Once onsite, the install will take approximately 10
minutes to perform
Following the install, training will begin immediately.
Training will take approximately 30-45 minutes.
The technicians will then go through a training checklist.
What to consider
There are 4 factors to consider for the installation
of the equipment:
Dial Up using telephone line for access
Broadband or DSL for access to the internet
Placement
Requirements

Refer to the Installation Guidelines Handout
Dial Up Option
The dial up option is used when a simple
analog phone connection can be made.
This connection can either be made at a wall
jack or run through the back of a fax machine
Wall Data Port
Telephone Jack
Dial-Up Option - Continued
Factors to consider:
 Multi Line phones that require user to press a
line button to utilize an open line can not be
used
 Dial Prefixes, must be known when installing
Connection speed is relatively quick, takes about
20 seconds per transaction
Internet Options
The internet option is used when a high speed
connection can be found and is available.
Typically connections can be found either on the
wall jack or open port on a hub or router.
Data Hub/Router
Wall Data Port
Internet Options Continued
Factors to consider:




Firewalls
No Open ports or jacks
DSL connections
Connection speed is very fast, just a matter
of seconds
Internet Requirements
If your network has firewalls or security in place, there are several
requirements that must be done prior to our visit that will allow for a
successful installation
The following ports will need to be opened:
Host Port # 60130
Download Port # 8013
The terminal will also need to connect to the host address at:
pos.acs-inc.com
For providers with a technical technology staff person refer this
information to them. Otherwise providers may contact their internet
service provider
Consider best location to place
equipment
Optimum placement would be where the
parents bring their children in and out of
the center.
An Open Phone jack or internet
connection (power source) must be within
6 feet of the equipment in order to install
Frequently Asked Questions
1. Will we be given a choice on install Date & Time?

Yes, there is a small window for variation in the schedule. Depending on
your location, it may be limited.
2. Will the technician know information pertaining to the program?

No, the technician will only train on terminal functionality.
3. How many terminals can I get?

You get 1 terminal for every 40 children, so 1-40=1, 41-80=2, etc.
4. How can we test our phone line to be sure that the terminal will
connect properly?

You can test by dialing 1-866-386-6158.
Frequently Asked Questions
5. Will the technician be able to run cabling to get the terminal to the
desired location?

The technician will only run the 6’ of cord that they have with
them.
6. What if I want to have equipment installed in another room
requiring a longer cord or new wall jack?

Any additional cabling and or customization must be done by
the provider prior to the installation appointment.
7. Do I have to pay for the equipment ?

No, unless it is lost, intentionally broken, or not returned if you
discontinue using it.
8. Who do we call if I need to schedule or reschedule an installation
appointment?

Call the ACS Provider Help Desk at 1-888-281-0326
Questions?