Transcript Slide 1

Smarter Government:
IBM Value Proposition
IBM Government Industry
17 March 2010
The world is connected: economically,
socially and technically.
Governments must plan and
manage local issues and
challenges with full consideration
of global trends.
“Effective public governance helps to strengthen
democracy and human rights, promote economic
prosperity and social cohesion, reduce poverty,
enhance environmental protection and the
sustainable use of natural resources, and deepen
confidence in government and public
administration.”
Organization for Economic
Cooperation & Development
For governments, this means leading in the face of
global challenges brought on by key drivers.
ACCELERATING GLOBALIZATION
Countries and societies are becoming
more economically interdependent across
social, political and cultural boundaries, as
illustrated by current economic conditions.
CHANGING DEMOGRAPHICS
Median ages are rising in the developed
countries of Italy, Germany and Japan,
but dropping in developing ones such
as India.
EVOLVING SOCIETAL RELATIONSHIPS
Today, governments are expected to
deliver results and value through secure,
private services that are available
anywhere at any time.
RISING ENVIRONMENTAL
CONCERNS
Societies and governments are
becoming more attuned to what the
earth can provide and what it can
tolerate.
EXPANDING IMPACT OF
TECHNOLOGY
The adoption of the Internet is remaking
the landscapes of business, healthcare
and government.
GROWING THREATS TO SOCIAL
STABILITY AND ORDER
From terrorism to armed conflict to
pandemics to natural disasters, the
character of threats is changing.
Today’s imperative: Managing within the current global financial and economic crisis in a
way that begins to solve the above challenges and lay a foundation to build a better future.
Source: “Government 2020 and the perpetual collaboration mandate”
IBM Institute for Business Value
Collaboration within governments and across the community is essential
for policy development, planning and management.
20TH CENTURY GOVERNMENT
21ST CENTURY GOVERNMENT
Non-government Organizations
Energy
State
Universities
Other Countries
and Governments
Private Sector
Communities
Labor
Agriculture
Education
Commerce
Healthcare
Defense
Treasury
Housing
Transportation
Justice
GOVERNMENT
GOVERNMENT
Collaborative Government
Government Innovation Journey
Extended Government
Integrated Government
Interactive Government
Online Government
Wave 1
Wave 2
Wave 3
Wave 4
Wave 5
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To ensure the economic health, welfare and security of
their citizens, smart governments will work to…
MANAGE RESOURCES
EFFECTIVELY
Leveraging business
intelligence and planning to
improve insight and elevate
performance with visibility
and control.
IMPROVE CITIZEN AND
BUSINESS SERVICES
Connecting people to
programs based on individual
needs—achieving sustainable
outcomes while reducing
operational costs and
maximizing taxpayer value.
GOVERNMENT
ENSURE A SUSTAINABLE
ENVIRONMENT
Deploying environmentally
responsible operations,
from energy efficiency and
conservation to transportation
management and the pursuit
of renewable resources.
STRENGTHEN NATIONAL
SECURITY AND PUBLIC SAFETY
Enabling defense and law
enforcement organizations
to achieve situational awareness,
increased speed of command and
combat superiority.
The concepts of building a Smarter Planet, and Smarter Government, are enabled by a
business infrastructure that is instrumented, interconnected, and intelligent.
Instrumented
 Sensors that enable management of energy use
 Management of critical equipment used in transportation, water
distribution and waste disposal to prevent outages & accidents
 Digital video surveillance to protect public buildings and the
transportation infrastructure and to protect citizens in public areas
 Real time situational awareness for military effectiveness
Interconnected  Anywhere anytime access for citizens
 Dynamic information support to improve effectiveness
of mobile government employees
 Critical cross-agency information sharing for key decisions
 Collaboration across governments and with extended community
Intelligent
 Fusion and real-time analysis of information for public safety
 Assessment of trends for city planning and policy development
 Evaluating outcomes of social services to improve the economic
welfare of citizens and the community
 Fraud detection to ensure government funds are properly used
Commercial software can help integrate information and analyze data to
improve planning and management of outcomes
Fact-Based Planning
Tying Budgets to
Outcomes
Collaboration/Information
Sharing
Global Economic
Crisis
IT
Continuous Budget
Pressures
Mission
Performance
Operational
Performance
Workforce/
HR
Budgeting
& Finance
Decision-Quality
Information
Risk Mgt
High
Performing
Governmen
t
Supply
Chain
Demonstrate Good
Government
Transparency &
Accountability
Operations
Readiness
Financial
Performance
Services
Programs
Use of new tools and capabilities enable “Smarter
Governments” to make optimized and near real time decisions.
Predict and act
Lack of
Insight
Velocity
Inefficient
Access
Volume
Sense and respond
Instinct and intuition
Skilled analytics experts
Variety
Inability
to Predict
Back office
Real-time, fact-driven
Everyone
Point of impact
Automated
Optimized
Key Phases for Analytics in Governments
Descriptive
Monitor &
Measure
Outcomes
Report On &
Analyze
Outcomes
 Deliver information via a
scorecard, dashboards
that shows operational and
financial status, trends,
relationships, and
interdependencies.
 Reporting and analysis for
deeper drill down into
trends and detailed
analysis.
Predictive
Predict &
Forecast Trends
& Needs
 Provide dynamic and
proactive predictive
capability to better plan
future activities around
crime prevention, social
service requirements,
economic development,
tax revenue
forecasting.
Proscriptive
Plan for Desired
Outcomes
 Planning capabilities
help take information
and, by re-aligning
resources and budgets
and execute what-if
scenarios, help get
programs and activities
back on track.
Success Stories
Smarter Healthcare
Smarter Government
University of Ontario Institute of Technology
Analytics on physiological data allows detection of potentially lifethreatening conditions in premature infants up to 24 hrs earlier
than current medical practices
Large Government Agency
Analyzing 100TBs of active data & 20 petabyte archive;
Millions of Objects handled per second; Over 20,000 queries
handled daily
Smarter Energy Grid
Smarter Public Safety
DONG Energy
Remote monitoring and control devices collect current state
information about the grid, lessening outage times by a
potential 25 - 50% & up to 90% capital savings
New York Police Department Integrated crime systems &
advanced analytics provide insights to redeploy resources
against crime patterns helping prevent crimes and rapidly
apprehend criminals
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IBM Confidential
IBM has a comprehensive portfolio of offerings reaching
many of the diverse business areas of government.
Strategy and Planning
Government
Enterprise
Optimization
 Business Analytics
 Assessments
Government Performance
 Performance dashboards
 Collaboration tools
CYBER SECURITY STRATEGY
Government
Business
Areas
Government
Accountability
 Revenue Management
 Business Architecture
 Enterprise applications
 Shared services
Public Safety
 Crime information
warehouse
 Emergency response
 Digital surveillance
Customs,
Immigration
 Trade clearing
 Border Management
 Passenger Screening
Defense
 Network Centric
Operations
 Logistics
Social Services
 Integrated case mgmt
 Compliance mgmt
 Fraud detection
Water Management
 Infrastructure mgmt
 Resource planning
Transportation
 Road user charging
 Fare management
 Transport info mgmt
Education
 Smarter classroom
 Smart administration
 Innovation in research
IBM’s collaborative leadership centers develop insight and share best
practices and new thinking around the challenges facing governments.
Institute for Electronic Government
Global CEO
Survey
The
Enterprise of
the Future
Global CIO
Survey
IBM Research
Global CFO
Survey
A Century of Innovation in Government:
• IBM has worked with government for more than 100 years
• We have valued relationships with local, regional and national
governments in more than 100 countries in every part of the
globe
• Our goal is to help governments achieve
• their mission of improving the economic
• health, welfare and safety of society