Transcript Slide 1

Smarter Computing
for Governments
Tuesday, October 16th
Nikos Maniatis
Manager of Systems & Technology Group
© 2012 IBM Corporation
What if cities were managed like a video game?
© 2012 IBM Corporation
Governments must lead in the face of global challenges
Accelerated globalization
Increased expectations to
deliver on mission and
services
Expanding technology impact
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Continued economic and
budgetary pressures
Rising environmental
concerns
Pressure for transparency and
accountability
© 2012 IBM Corporation
Big Data presents a huge new opportunity for governments – if they can
harness it
Velocity
Volume
30
million
networked sensors worldwide
Monitor traffic in real-time to
enable traffic pattern
management and asset
optimization
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Variety
terabytes
of Tweets created daily
Monitor social media to help
identify potential terrorist
activities and correlate
individuals to events
80%
data
growth
are images, video, documents…
Perform real-time multimodal
surveillance and situational
analysis to help predict and
prevent crime
© 2012 IBM Corporation
Governments face challenges—and opportunities—in every
functional area.
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Increase outcome
effectiveness
Savings from reduced
fraud and error
Savings from improved tax
compliance
26% to 58%
£ 3.1 billion
$1.2 billion
Percent of government
spending allocated to social
protection
Estimates of fraud and error
across all benefits during
2009/10 in Great Britain
Amount New York State
Department of Taxation and
Finance has decreased improper
payments since its inception
Conserving energy,
increasing productivity
Reducing crime’s
true cost
4.8 billion hours
$943 per person
Additional hours that traffic
congestion forced Americans to
spend on the roadways, a loss of 3.9
billion gallons of fuel worth $115
billion
The tangible social and
economic cost of crime in
Canada—$31.4 billion, or $943
for each man, woman and child
© 2012 IBM Corporation
To ensure the economic health, welfare and security of their citizens, smart
governments are focused on 4 business imperatives
Speed
Access
Intelligence
Efficiency
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Move from silos
to collaboration
© 2012 IBM Corporation
To achieve these imperatives governments need to increase the value of the
information they generate.
Leveraging information to
make better decisions
Anticipating problems to
resolve them proactively
Coordinating resources to
operate effectively
Optimized Deployment Systems allowing to
start small and grow as needed
© 2012 IBM Corporation
These three focus areas drive transformative actions within a City to be smarter which in
turn drive demand for new capabilities provided by the IT infrastructure.
Primary Focus Areas
Transformative Actions
IT System Capabilities Required
Better Decision Making
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Shift from paper to digital records
Accurate (cleaned up) and single view of citizen
Analytics to ensure proper citizen to service match
Automated process management
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Digital storage of unstructured data
Federation of data sources
Identity and Relationship analytics
Business Process Management
Resolve problems
Proactively
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Analytics to detect fraud & waste
Analysis of streaming data
Instrumentation of systems
Use of complex predictive models
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Data Analytics
Executive & Citizen KPI portals
Data Archiving
Technical Computing Resources
Operate Effectively
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Citizen Self-Service
Interagency data sharing
Interagency coordination/collaboration
Asset Management
Data Management (Backup, Security)
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Rapid deployment
Robust Security and Audit
Common applications across agencies
Robust systems
Resulting Impacts on IT Service Delivery and Infrastructure:
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Increased Dynamics and spikes based on events - need elasticity of systems to keep critical workloads
performing
Increased Rate of Change – need flexibility to move resources to new uses & demands
Increased dependency on IT systems – need better availability & reliability to keep organizations
working & recover from outages
© 2012 IBM Corporation
The result is IT moves to the strategic center of how governments operate
Business innovation
The model must shift to Smarter Computing
Smarter
Computing
Smarter with:
• Built-in expertise
• Ability to sense
and anticipate
Traditional
Computing
• Systems of
engagement
Technology Innovation
© 2012 IBM Corporation
Smarter Computing is realized through an IT infrastructure that is designed
for data, tuned to the task, and managed with cloud technologies
Smarter Computing
The IT Infrastructure that Enables a Smarter Planet
Designed for data
Managed with Cloud
Technologies
Harness all available information
- 89% of CEOs want better
insight via Business Intelligence
and analytics
Reinvent IT - 60% of CIOs plan to
use cloud technologies and 55% of
business executives believe cloud
enables business transformation
Tuned to the task
Drive greater performance and improve IT economics - total
cost per workload can be reduced up to 55% with optimized
systems
© 2012 IBM Corporation
Smarter Computing supports the 21st Century Government Imperatives and
their IT infrastructure workloads
© 2012 IBM Corporation
Designed for data
Align
Anticipate
Act
Align your business
around information
Predict and drive
business outcomes
Take action with
confidence in real-time
 Manage and store large, complex data
sets more cost effectively
 Integrate and govern data
 Deliver a single, trusted source of
information
 Address scale and complexity
 Model business trends and
simulate scenarios
 Embed analytics
Netezza
Smart Analytics System
Custom Warehouse
Implementations
 Predict business outcomes
DB2 Analytics
Accelerator
SAP HANA
Appliance
 Real-time decision making
 Systems that reason and learn
InfoSphere
Streams
IBM Watson
Optimized for
IBM Systems
© 2012 IBM Corporation
Chinese Insurance Company accelerated time-to-market by 75% with
IBM analytics on Power
Leading insurer uses Cognos-based analytics solution to dynamically recommend
insurance products according to customers’ last policy and past claim records
•Automatically recommends insurance products
according to customers’ last policy and past
claim records
•An automated “black-list” feature enables the
company to lower its risk and cost of insuring
“problem” customers
© 2012 IBM Corporation
Managed with cloud technologies
Integrate
Automate
Orchestrate
Build an efficient IT
infrastructure
Improve speed and dexterity
Deliver IT without boundaries
 Consolidate and virtualize servers,
storage and networking
 Reduce operating and capital expenses
 Deploy IT services more rapidly
 Increase agility by managing multitenant environments
 Speed innovation through seamless
orchestration
 Deliver self-service provisioning
 Automate IT service deployment
 Simplify administration
 Streamline systems management
IBM Systems Director
VMControl
IBM SAN Volume Controller
Systems Storage
IBM BladeCenter Foundation
for Cloud
IBM Smart
Cloud Entry
IBM SmartCloud
Provisioning
zEnterprise Starter
Edition for Cloud
Tivoli Automation &
Delivery Manager
Active Cloud Engine
Systems storage
System z Solution
Edition for Cloud
© 2012 IBM Corporation
TU München reduced VM provisioning by 90%
with IBM cloud technologies
Leading technical university created a state-of-the-art research environment with a
cloud-enabled infrastructure based on IBM technology.
•Enabled provisioning of a new LPAR in just 30
minutes, 90 percent less time than before.
•Reduced data center footprint by 85%.
•Cut energy usage by approximately 80 %.
•Delivered storage savings of 45 percent.
© 2012 IBM Corporation
Tuned to the task
Consolidate
Optimize
Innovate
Consolidate workloads to
improve economics
Optimize existing workloads
to improve performance
Deploy new workloads
 Reduce total cost of ownership
 Manage data center complexity
 Enable workload growth while
streamlining management
 Improve performance at reduced cost
 Improve storage efficiency
 Meet customer service levels as
demand grows
 Simplify the delivery of IT
 Deploy new applications and services
more rapidly
 Accelerate time to value with
embedded expertise
Netezza
Storwize V7000
with EasyTier
System z, Power, System x,
Storage, Networking,
Systems Management
zEnterprise with zBX
Expert Integrated
Systems &
Storage
IBM Watson
© 2012 IBM Corporation
Altus IT – Cloud Service Provider – allows its clients to reduce their
product development time for new services by up to 60 percent
Altus IT, one of the key IT service providers in Croatia,
selected PureSystems to help transform it from a data
center services provider to a cloud services provider.
•Better performance
•Easier management of the IT infrastructure
•Ability to consolidate of scattered infrastructure
into one chassis
•Fully integrated solution to accommodate future
growth
© 2012 IBM Corporation
© 2012 IBM Corporation
Back up
© 2012 IBM Corporation
Governments are turning to analytics to deliver smarter outcomes
What if …
Human resources
…could attract and retain top-performing
employees by understanding drivers behind
employee satisfaction?
Mayor, governor or executive
branch
…could see how every tax dollar is spent?
Government
agencies
Transportation
department
…could gain critical
insights to manage and
maximize resources—
people, capital and
processes?
…could improve traffic
flows and reduce
emissions?
Budgeting and finance
…could have real-time insights
into program budgets across
jurisdictions to reduce spending
responsibly?
Public Safety
…could have insights to beat criminals
and terrorists to the scene?
Programs and services delivery
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…could predict current and future needs of citizens and
design programs accordingly?
© 2012 IBM Corporation
The most successful Government CIOs will be those who understand and
deliver on their mandates, aligned with the organization’s strategy
Expand mandate
Refine business processes and
enhance collaboration
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Leverage mandate
Streamline operations and
increase organizational effectiveness
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Outsource to focus on differentiators
Communicate & collaborate internally
Focus on business process management
Review and update legacy environment
Transform mandate
Change the industry value chain
through improved relationships
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Standardize infrastructure & processes
Control legacy costs
Implement collaboration tools
Conservative introduction of technology
Pioneer mandate
Radically innovate products, markets,
business models
Use “Big Data” and real-time info
Simplify for clients/partners
Enhance and expand the value chain
Use risk management frameworks
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Source: IBM CIO Study, Global Public Sector 2011
Pilot technology for social value
Explore new sources of revenue
Enhance customer experience
Pursue non-stop growth
© 2012 IBM Corporation
“Gamify” Government
 Gartner consultancy predicts that by 2014, more than 70% of Global 2000
organisations will have at least one “gamified” application and by 2015, more than
50% of organisations will gamify their innovation processes.
© 2012 IBM Corporation