Transcript LUIS GARRATON, INC

Luis Garratón, Inc.
Business Profile
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Who we are
Our Commitment
Our Mission
Our Vision
Values
Human Resources
Organization
 Healthcare Division
 Consumer Division
 Logistics Division
Market Scope
Leadership Team
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Luis Garratón, Inc. (LGI) is a privately owned corporation
established in 1948. Today, the Company provides services and
sales of ethical and OTC pharmaceutical products and consumer
goods such as: dry foods, household goods and health and
beauty products. Also, LGI is specialized in providing 3PL
warehousing and logistic services.
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Corporate Headquarters and Warehouse facilities are located in
Luchetti Industrial Park, Bayamón , Puerto Rico.
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Warehouse is 80,000 sq ft., with a controlled temperature area
for Rx products.
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In addition, LGI has a 170,000 sq ft. warehouse facility located in
San Juan and Droguería Betances with 60,000.
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LGI and Droguería Betances, an affiliated company, with a
combined total sales volume exceeding $400 millions.
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We succeed only when we meet and
exceed the expectations of our clients.
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We have a passion for excellence and
endeavor to set and deliver the highest
standards of service, value, integrity and
fairness.
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To market and sell quality products and services
through higher standards of performance for the
benefit of the companies that we represent, their
customers, our employees and the community we
serve.
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Establish a solid network with clients and suppliers
by providing full market coverage for their consumers.
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Excel in the logistics business services providing our
clients with a state-of-the-art technology, quality
assurance programs and high caliber
professionalism.
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Our actions are a reflection of our values. For this
reason we engage ourselves to the highest levels of
Ethical behavior.
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Client Focus
Being committed to our clients, performing whatever it takes to
exceed their expectations.
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Integrity
To perform our services with absolute rectitude, transparency and
honesty.
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Team Work
Active participation in collaborative efforts to generate measurable
and sustainable results to advance our business partners.
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Leadership
Alignment with our business partners needs, to achieve
extraordinary results and support their business growth.
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Innovation
Creative initiatives in our daily performance on behalf of
our clients and their customers.
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Respect
A true commitment to respect our Clients, Suppliers,
Colleagues and the communities that we serve.
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Accountability
To assume total responsibility for the results of our
professional performance.
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Commitment and Absolute Loyalty
To fulfill our business and Christian roles in the
communities we serve.
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Job Evaluation Policy
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Reward and Recognition Policy
Non-union labor environment
Effective communication
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Open door policy
Continuous training
Personnel Turnover
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Areas of opportunities
Reinforcement of strengths
Minimum
Individual Advancement
Quality of Life
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PRESIDENT
VICE
PRESIDENT
EXECUTIVE
DIRECTOR
FINANCE
HUMAN
RESOURCES
LOGISTICS
QUALITY
ASSURANCE
HEALTHCARE
DIVISION
CONSUMER
DIVISION
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VP
PHARMACEUTICAL
DIVISION
ADMINISTRATIVE
ASSISTANT
SALES
&
MARKETING MANAGER
MEDICAL
REPRESENTATIVES
CUSTOMER SERVICE
MANAGE CARE &
GOVERNMENT AFFAIRS
SALES
REPRESENTATIVES
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Among the current, distinguished companies that our
Healthcare Division represent are:
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Warner Chilcott
 Genzyme
Laboratories
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MEDA Pharmaceuticals
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Reckitt Benckiser
Shire U.S.
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Glaxo SmithKline
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JHP Pharmaceuticals
 Abbott
Laboratories PR Inc.
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Product and supplier loyalty, focused on our represented
products.
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Sales & marketing strategies, development and executions.
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In-store and Pharmacy promotions.
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Daily visits to physicians’ offices and follow up calls.
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Sales/Inventory report analysis to determine sales
performance and trends.
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Active participation and support of our partners in trade
shows, conventions and outreach events.
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 Rx
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and OTC products registration in the Puerto Rico Department of
Health.
Coordination of training seminars for Medical and Sales
Representatives.
Government Sales:
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Bids
Contracts
 Marketing
efforts targeted to family, gastroenterologists,
hematologists, psychiatrists, neurologists, general and internal
medicine physicians.
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Regular visits to community hospitals, PHS Hospitals and drug
wholesalers.
 Direct sales to pharmacies.
 Key drug wholesalers, top chains and independent stores
networking.
 Medical conferences with health-related professionals to introduce
pharmaceutical products and enhance existing ones.
 Managed Care Support
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Presentation
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of new products to insurance companies
approvals in formularies (including Health Reform) and
proposal negotiations
Compliance with Federal and local laws, regulations and rules.
Return goods service to customers.
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VP
SALES & MARKETING
Consumer Products
Administrative
Assistant
CHAIN
Key Account
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Sales
Supervisor
Customer Service
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At Large
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Sales Rep.
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INDEPENDENT
Brand
Manager
School Supply
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Sales
Supervisor
Customer Service
2
Sales Rep
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Merchandiser
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Merchandiser
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Our Consumer Division Services
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In-store “planograms” to maximize product exposure.
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Consistent strategic promotional efforts to support our Brands.
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Monitor distribution levels to obtain strong market coverage.
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Periodic business reviews with top chains.
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Merchandising efforts to support the selling cycles.
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Market Research to determine product positioning.
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Active participation in trade shows and conventions.
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Periodic business reviews with our suppliers to identify
opportunities.
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Among the current Brands that our Consumer Division distributes are:
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HBC/ OTC
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Boost
Humphrey’s
Lanman & Kemp
Garden House Labs
 Ciruelax / Prunelax
Konsyl Labs
AMO
Natural Systems
STRATEGIC ALLIANCES
 Schering
 3M
 Gerber
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SCHOOL SUPPLY
 Crayola
 Bic
 Pentel
 Pilot
 Libretas Manpa
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OTHER CONSUMER BRANDS
 Same/Equal
 Westsoy
 Universal Manufacturing
 Nissin Soup
 Pic Corp.
 Servaas Labs
 Bar Keeper Friends
 King Pine
 NUK
 Wysinco
 D and H Products
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Our Market Scope
 Hospitals
 Independent Supermarkets
 Government Institutions
 Supermarket Chains
 Community Pharmacies
 Mass Merchandisers
 Drugstore Chains
 Department Stores
 Cooperative Buying groups
 Drug Wholesalers
Drug stores
 Hardware Stores
Supermarkets
 Doctors
 Food Clubs
 United States Military Bases
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Our Market
Drugstore Chains
Drugstores 700
OUR
MARKET
Mass
Merchandiser 188
Chain
Supermarkets 183
Independent
Supermarkets 306
Walgreens, CVS, Amal
Independent Stores
Community Pharmacies
Buying Groups
Coopharma, Aliadas, Good Neighbor,
ABC RX, Plaza, Caridad
Discount Stores
Walmart, Kmart, Pitusa, Capri,
Topeka
Dollar Stores
Always 99, Ahorro Xpress
Supermarket
Pueblo, Grande, Hiper, Amigo
Supermax, Ralph’s, Plaza Gigante,
Mr. Special, Super Ahorro
Independently Owned
Econo, Selectos
Supermarkets
Centro Ahorros, Mi Familia,
Mi Casa, Union
Convenience Stores
Gas Stations
Membership Clubs
Sam’s, Costco
Food Wholesalers and
Cash & Carry
Ponce C&C, Oscar C&C, Perez
Hnos., Hnos Santiago
Wholesalers 18
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Discount Stores
Kmart
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Capri
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Walmart 16
Topeka
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Pitusa
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Dollars Stores
AhorroExpress
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Always 99
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One to Seven
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Drugstores Chains
Amal
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Walgreens
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Fcias Plaza
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Fcias. Caridad
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Independent Drugstores and Buying Groups
Coopharma
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Fcias. Aliadas
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ABC RX
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Goodneighbor
100
Indep. Drugstores
206
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Supermarket Chains
Plaza Loiza
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Pueblo
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Amigo
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Grande
10
Hiper Pitusa
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Supermax
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Ponce C&C
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Ralph's
Plaza Gigante
Mr. Special
Super Ahorro
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4
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Membership Clubs
Sam's
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Costco
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Independent Supermarkets – Buying Groups
Centro Ahorros
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Mi Familia
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Mi Casa
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Selectos
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Mi Gente
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Union
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Econo
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Food Wholesalers and Cash & Carry
Oscar Cash & Carry
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Hatillo Cash & Carry
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Perez Hnos.
1
Hnos. Santiago
1
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PRESIDENT
General
Manager
Logistics
LOGISTICS
DIRECTOR
MANAGERS
CUSTOMER
SERVICE
SUPERVISOR
SUPERVISORS
CUSTOMER SERVICE
REPRESENTATIVE
TEAM LEADERS
OPERATORS
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 As a third party logistics provider (3PL), LGI specializes in
integrated warehousing, IT and transportation services
that can be scaled and customized to customer’s needs.
 We have achieved strategic alliances with key business
partners by providing value added services. We have
become their primary service provider, going beyond our
logistics operations
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 Service Culture
 LGI’s primary Organizational principle is its Service
Culture. It is a natural way of thinking for all our
employees, constantly seeking to meet and exceed our
customers and business partners expectations.
 The Service Culture is reinforced in all trainings provided
to LGI employees at all levels in the organization.
 It is also properly evaluated and rewarded in the annual
employee performance evaluation process.
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Warehousing
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Transportation.
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24 hour delivery
Sales and Distribution.
Medical Representatives.
IT System (hardware & software).
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Includes facility for controlled substances and temperature
controlled area.
Our system, ASW contains WMS, Finance & Accounting
and Sales modules
Flexible reporting capabilities
Customer Service Representatives.
Special package customization.
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Designed for Consumer and Pharmaceutical
Distribution.
Radio frequency system.
Manage product by lot number and expiration date.
Location Management.
Full integrated platform that can communicate with:
SAP
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 JD Edward
 Oracle System
Cycle Count System.
Dangerous Goods Handling.
Customer Delivery System.
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Alert System – notifies via e-mail or text message to a
mobile device that the product has been delivered
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Management Commitment
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QA principles in strategic planning
Provide required financial, material and
personnel resources to fulfill operational
goals
Effective communication across
all levels of the organization
Facilities and Equipment
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Cleaning
Pest Control
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Written Procedures
Warehousing and Handling
of Inventory
Personnel Management
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Training
Development
Reward & Recognition
Safety
Security
Record keeping
Monitoring
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Performance Indicators
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Contractors’ Responsibilities
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Tracking of Results
Contractual agreements
Training
Compliance with QA and Safety Requirements
Self Improvement program
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Quarterly Self Audits
Active participation from all operational areas
Corrective plan developed and Implemented
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On-time deliveries
Dispatch productivity
Dispatch accuracy
Receiving Performance
Inventory accuracy
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Cycle Count
Inventory variations
Claims
Damages
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Consumer & Over the counter products
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Nestlé
Cordialsa Boricua Empaques
Revlon
Vinos Selección
Rx & Controlled substance products
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Efficient Laboratories
Lanza & Sons.
Llorens Pharmaceuticals
Portal Pharmaceuticals
Report Labs.
Biovail
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Benefits Obtained by our Customers by Choosing LGI as
their 3PL
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Improvements in their operations
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Performance
Organization
Quality program
Product integrity
 IRA
 Damage reduction
 Continuous Improvement
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Optimization of resources utilization
 Special
packaging preparation when low demand
 Flow of resources from other areas to support peaks on
demand.
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Support to business growth without added costs
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Our Management
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Over 20 years of experience in
Logistics Business
High Quality Professionals from Logistics Industry
Service and Quality Culture
Knowledge of Internal Controls
 Sarbanes Oxley requirements
Over 20 transitions of companies to third party logistics
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Executive Team
Raúl Rodríguez, CPA
President/ CEO
As President / CEO, Raúl brings to LGI Inc. an extensive and profound experience in leading
top locally owned companies in Puerto Rico.
He started his career at Deloitte & Touche and later worked as Vice President of Finance and
Administration at César Castillo, Inc.
Among the outstanding positions that he has occupied during his career are: Chairman of the
CPA Society of Puerto Rico 2001-02; Chairman/ Treasurer of the ICPR Junior College Board
1985-2004 and Chairman of the Inter-American Accountant Associations Quality Commissions
from 2002 to present.
Raúl has been the recipient of various professional awards; among them, the Certified Public
Accountant of Puerto Rico in 1993. As an active community leader, he has volunteered in major
civic and sports associations, among other community initiatives.
A graduate from the University of Puerto Rico, Raúl holds a Business Administration Degree,
with a major in Finance and Accounting. He is a Certified Public Accountant.
Raul is also President/ CEO of Droguería Betances.
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Executive Team
Rafael Rodríguez
Vice-President
Rafael hold a Business Administration Degree, with a major in Marketing from
the University of Puerto Rico. He started his business career working in a
Family Owned business. He was one of the founding members of the Selecto
Chains Supermarkets.
In 1981, he moved to the US, worked with town Fortune 500 companies
Campbell Soup Company and the Miller Brewing Co., a division of Phillip
Morris, working as a Sales Representative, Account Manager, Brand Manager
and Sales Supervisor.
With Grupo Modelo, the manufacturer of Corona Extra, he worked in the
International Division managing the Caribbean and the Central American
Market.
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Executive Team
María Victoria León Freire, CPA
Director
Financial Department
María Victoria started her career at Ernest & Young. She occupied the
positions of the Finance Director for the Puerto Rico Tourism Company,
Auxiliary Secretary of Administration & Finance for the Secretary of
Transportation & Public Works, President of the Highway Authorities Auctions
Committee, Finance Director for the Municipality of San Juan.
María Victoria is member of the Finance Analyst Association and CPA Society
of Puerto Rico. Graduated from University of Puerto Rico, Magna Cum Laude
on 1985, Business Administration Degree with mayor in Accounting. She is
Certified Public Accountant.
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Executive Team
Elizabeth Garratón, R.Ph.
Vice-President
Healthcare Division
Elizabeth is a Registered Pharmacist, graduated from the University of
Puerto Rico Medical Science Campus, 21 years ago. As Vice President
of the Healthcare Division of LGI, she leads all the Company’s ethical,
OTC products marketing, and sales strategies executions.
Characterized by a dynamic personality, she was responsible for the
outstanding launch of Suboxone® and Subutex® products in the local
market, being the first time that a medicine serves as a true alternative
for opiate addiction in Puerto Rico.
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Executive Team
Carlos Martinez, MBA
Vice-President
Consumer Division
Carlos holds an MBA in Marketing from the University of New Haven in
Connecticut. Later, he lead his own Company dedicated to Product
Management for 14 years. Previously, he was Brand Manager for
Kellogg's and Marketing Manager for Revlon in Puerto Rico.
As Vice President of LGI Consumer Division, he is responsible for the
strategic planning, marketing and sales of LGI consumer goods.
His ability to understand the consumer mindset and uncover the
consumer insights has built LGI business to a new level. Therefore,
enhancing LGI customers’ relationships.
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Executive Team
Marisol González Jiménez,
Executive Director
A proactive and forward thinker, Marisol is a Summa Cum
Laude Business Administration graduate of the Interamerican
University of Puerto Rico, with 15 years of experience and
hands-on knowledge in sales, marketing and operations.
An energetic leader, her excellent organizational and
motivational skills and business focus earned her the actual role
in LGI leadership team.
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Executive Team
Patience and perseverance are the attributes that mostly characterizes
Janette. She has worked her way up at LGI over the past ten years. She
started in 1994 as a Medical Representative; by 2002 she became Sales
Supervisor, by 2004 Director of our Pharmaceutical Division and by 2005,
Brand Manager.
She is responsible, among many other things, for monitoring product sales
and marketing in drugstores and for the success of Ciruelax® market
leading brand and recipient of LGI Top Company Awards in 2002 and
2004, respectively. She is also in charge of several OTC product lines.
Janette holds a bachelor’s Degree in Science with a major in Medical
Representative from the Interamerican University of Puerto Rico.
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Executive Team
Enid holds a Bachelor’s Degree in Science in Industrial Engineering from The
University of Puerto Rico, Mayagüez Campus. She worked as a Supply Chain
Manager for Procter & Gamble for 14 years covering the areas of Purchasing,
Inventory Management, Warehouse Management, Inbound/Outbound
Transportation, 3PL Management, Quality Assurance and Internal Controls
Areas.
With her vast experience in all Supply Chain Logistics areas, she is key to the
development and implementation of the highest standards on the operational
performance as well as on the Quality Assurance and Internal Controls areas of
LGI.
She is also an expert in SAP on the Purchasing, Warehouse Management and
Master data Modules. She has been trained as coach on Developing People,
Total Quality Management, Persuasive Selling, 5 Sigma, among many other
logistics relevant topics.
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Executive Team
Frank holds a Bachelor’s Degree in Science in Industrial Engineering from The
University of Puerto Rico, Mayagüez Campus. He have worked in Manufacturing and
Distribution for Pharmaceutical, Consumer Healthcare, Medical Device, Food, Beverage
and Newspaper industries. Experienced in Logistics, Project Management, Computers
ERP/MRP Systems Implementations and QA Regulatory Compliance. He worked as
Logistics Manager for GlaxoSmithkline in charge of Inventory Management, Distribution,
Warehouse Management,Inbound/Outbound Transportation and 3PL Warehouse
Management. He is also an expert on the Planning, Procurement, Warehouse
Management, Production, Quality and Distribution Business Data Objects of several
ERP systems including SAP.
Hands on experience in planning, designing, implementing and operating project phases
for the remediation of the Warehouse & Distribution and Returns & Salvage Quality
systems in a pharmaceutical plant under an FDA Consent Decree environment allowing
the site achieve QA Regulatory Compliance.
Effective Project Manager with an excellent track record of developing and executing
plans, assessing staff requirements, managing cost and meeting deadlines. Trained on
Leadership Edge, Accelerated Change Methodology, Management for Continuous
Improvements, Train the Trainers, Write Right, Managing Employee Safety and Health
among other Logistic related areas.
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Executive Team
Arturo holds a Bachelor’s Degree in Public Communications from
The University of Puerto Rico, Río Piedras Campus. He worked
for 7 years with Méndez & Co., Inc. as Operations Manager
covering all aspects of their business (Provisions, Frozen
Products and Liquors).
Arturo is a Manager with extensive experience in the Logistics
and Operations areas in diverse industries. He has strong skills
in project management and strategic planning and wide
knowledge of the supply chain management process. He also
has ample administrative capacity of the labor relations area,
including the supervision of unionized staff.
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Company
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60 years of Market Experience
Long term relationship with principals
Product Management structure
Merchandising support
Marketing Support
Diversified product portfolio
Strong sales force structure
Service and Quality Culture
High level of professionalism and integrity
Long term commitment
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With over 60 years of market experience,
LGI has the people, the knowledge and the programs
to successfully achieve your Company business goals
in today’s Caribbean marketplace.
Let’s fuel your growth and success,
let’s do it with Luis Garratón, Inc!
Rev. 10/18/10
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