Transcript General Nordea presentation

Nordea Operations Centre
Mikołaj Ługowski
October 2011
MIKOŁAJ ŁUGOWSKI
acting Head of Nordea Operations Centre
Service Delivery Manager Payment Operations
Responsibilities:
Head of NOC is responsible for continuously
interacting with internal and external partners both in
the Nordic’ and in Poland to ensure the development
and performance of the NOC.
My ambition is to develop and improve the processes
that have been transferred to the NOC in close
corporation with the functional responsible line
managers in the Nordic organisation.
I would like NOC to become a natural choice for all
back office processes performed in Nordea and
enable Nordea take full benefit of great talent pool
gathered in NOC.
Nordea’s position
Nordea – solid operations in nine markets
 11 million customers
- 9 home markets
- Approximately 10 million personal customers
- 750,000 corporates, including Nordic Top-500
 Distribution power
- 1,400 branches and 6 million e-banking customers
 Financial strength
- EUR 9,3bn in income (2010)
- EUR 581bn of assets (2010)
- EUR 25bn in equity capital
- AA credit rating
 EUR 33bn in market cap
- One of the largest Nordic corporations
- A top-10 European retail bank
- One of two Nordic Forbes 100 companies
Nordea’s home markets
Nordea’s position
Diversification in products and geography
Financial centres
Sweden
Finland
International branches in
Frankfurt, London, New York,
Singapore and Shanghai.
Representative offices in São
Paulo and Beijing
Branches 325
Customers 4,053,000
Employees, FTEs 7,800
Total lending EUR 78.5bn
Market rank 2-3
Branches 312
Customers 3,331,000
Employees, FTEs 7,600
Total lending EUR 53.2bn
Market rank 1
Russia
Norway
Branches 48
Customers 61,000
Employees, FTEs 1,710
Total lending EUR 4.5bn
Market rank 22
Branches 118
Customers 920,000
Employees, FTEs 3,600
Total lending EUR 48.5bn
Market rank 2
Estonia
Denmark
Branches 21
Customers 125,000
Employees, FTEs 400
Total lending EUR 2.8bn
Market rank 3
Branches 319
Customers 1,767,000
Employees, FTEs 8,600
Total lending EUR 75.1bn
Market rank 2
Int’l Private Banking
Customers 12,000
Total AUM EUR 10bn
Market rank 1 Nordic in
Luxembourg
Poland
Branches 207
Customers 674,000*
Employees, FTEs 1,900
Total lending EUR 5.4bn
Market rank 13
*Incl. Polish Life customers
Lithuania
Branches 21
Customers 140,000
Employees, FTEs 350
Total lending EUR 2.3bn
Market rank 4
Latvia
Branches 22
Customers 104,000
Employees, FTEs 450
Total lending EUR 2.7bn
Market rank 3
Taking part of a strategic initiative
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One of Nordea’s strategies is to
continuously optimise the business

The establishment of Nordea Operations
Centre is part of Nordea’s strategy to
become a Great European Bank

Nordea is facing a retirement challenge
in the coming years
Benefits
6
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By centralizing processes
– we become less vulnerable
– we continuously ensure high quality and efficiency at a
competitive cost

By identifying and documenting our standard operational
procedures
– we strengthen our processes and make them more
transparent
– we enhance performance management of the processes
Why Poland ?
• Poland is the biggest country in Central and Eastern Europe (population 38,1 mio)
• Poland is in the best fiscal and financial condition among all new EU countries
according to the world bank
• Polish employment costs are among the lowest in EU
• Poland ranks well above EU average in terms of quality of human resources
• There are many academic centers in Poland with 2 mio students
• Polish students have good knowledge of foreign languages (more than 50%
speak fluent English)
Source: KPMG
Why Łódź (Lodz)?
• Centrally located, 3rd largest (pop. 742 287), close to Warsaw
• Łódź has a good infrastructure and business friendly authorities
• There are 21 universities, 30 R&D institutes and centres
• Over 116.000 students are studying at the university level. Every year there
are over 22.000 graduates
• Unemployment rate (May 2011) 12,4 %
• Łódź is a sister city of: Tampere FI (1996) and Örebro SE (2001)
NOC Success Story
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an established legal entity with Accounting, HR, Transition, Lean, RCO,
Legal, and Reporting capabilities, easily scalable, customizable and
replicable thanks to CORE + OPERATIONS concept
built on Nordea Values and Standards
highly standardized and cost transparent
English speaking unit
performing and improving processes from various areas of Nordea
unique talent pool of cross trained ambitious employees
recognised in local market as employer of choice among graduates
Thank you.
Mikołaj Ługowski
Nordea
[email protected]