Transcript Business In Poland - What is Nordea doing there?

Nordic Banking and Business In Poland
- The 2 Missions for Nordea in Poland
- Services for Nordic Companies in Poland
Egil Rindorf
Head of Nordic & International Corporate Banking
New European Markets
6 May 2011
New European Markets
Clear growth strategy
Household
Corporate
 Migrate existing customers to
relationship segments
 Increase market share with
largest customers
 Attract new customers to
relationship segments
 Proactive advise on
ancillary products to
Medium customers
 Increase advisory capacity
New European Markets
 Continue successful organic
growth path in Poland
 Reduce cost by multichannel
Efficiency initiatives
 Efficient value chain delivery to customer segments
 Upgrade IT infrastructure and processes and back office operations
 Replacing multiple old stand-alone platforms (cards and payments) with one uniform platform per product area
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Nordea Growth Market - Poland
New European Markets
Total lending Poland
bEUR
3
Q4/10
Q3/10
Q2/10
Q1/10
Q4/09
Total
Lending
5,7
4,9
4,6
4,5
4,6
Market
share
3%
3%
3%
3%
3%
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Nordea Growth Market - Poland
New European Markets
Nordea operations in Poland
End of Q4/10
Poland
Customers1
655 800
Branches/salespoints
Number of FTEs2
1 936
Total assets, EURm
6 933
Country position, overall
1
Includes Polish Life customers (800,000 as of Q1 2010)
includes Management Team
2 Total
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New European Markets
What Exactly is Nordea Doing for Nordic
Corporate customers in Poland?
 Best bank in Cross Border Banking
 First choice for Nordic related clients
 Relevant choice for selected International clients with Nordic
activities
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The Efficiency Mission:
Strategy and Benefits of
the Nordea Operation Centre in Łódź, Poland
New European Markets
Taking part of a strategic initiative
 One of Nordea’s strategies is to
continuously optimise the business
 The establishment of Nordea Operations
Centre is part of Nordea’s strategy to
become a Great European Bank
 Nordea is facing a retirement challenge in
the coming years
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New European Markets
Benefits
 By centralizing processes
 we become less vulnerable
 we continuously ensure high quality and efficiency at a
competitive cost
 By identifying and documenting our standard operational
procedures
 we strengthen our processes and make them more
transparent
 we enhance performance management of the processes
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New European Markets
The set-up in the centre
 In addition to the employees working with the processes, the centre
has a core team with additionally six FTEs. The core team consists of
Migration Manager
HR Partner
Lean Expert
Accountant
Business support
Risk Compliance Officer
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Excellent facilities in Łódź
 Łódź is a university town and has a high
concentration of well educated people
 All employees in the centre holds a Masters
or Bachelor degree
 All employees have a high proficiency in
English
 Give us access to a large labour force
 The introduction training is followed by
hands-on training given by highly skilled
Nordic employees
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Nordea Growth Market - Poland
The Banking Mission:
Nordea Bank Polska
Poland
… a growth market!
New European Markets
Nordea Bank Polska – who we are
 Commercial Bank
Private individuals
Small and medium enterprises
Nordic corporates
Selected major local companies
 99,04% owned and controlled by Nordea
Group
 Total investment EUR 150 million
 462 000 retail customers
 170 000 electronic banking users
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What Makes Nordea Bank Polska Exceptional?
A great European bank,
acknowledged for its people, creating superior
value for customers and shareholders
Great
customer
experiences
It’s all about
people
One
Nordea
team
Foundation: Profit orientation and
prudent cost, risk and capital management
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New European Markets
Long-Term Business Strategy in Poland
 one of the leading banks in Poland both on corporate and
individual markets
 to offer a wide range of banking products and services
 branches in selected major cities and electronic channels
(e-banking, m-banking)
 Cooperation with at least 50% of Nordic Companies operating in
Poland
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New European Markets
The Branch Development in Poland
Nordea outlets
in Poland
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Appendix:
Nordea Bank Polska Products
New European Markets
Nordea Bank Polska Major Products 1
 Accounts
 Current, Salary, Social, Escrow
 PLN, EUR, USD, SEK and other major currencies
 Deposits
 Monitoring
 Statements in paper form
 Electronic statements
 Balance Reporting MT940 / 941/ 942
 Payments
 Domestic: Supplier, Salary, ZUS, TAX
 International: Nordea Group Payments, Standard, Urgent
 Mass Payment Reconciliation System
 Direct Debit
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Nordea Bank Polska Major Products 2
 Electronic Banking Channels
Solo Corporate – software homebanking solution
eFirma Plus – Internet homebanking solution
Request for Transfer MT101
 Credit Cards
VISA Electron
VISA Business Debit
VISA Business Charge
 Cash Processing
via branch network
via outsourced companies
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Nordea presentation
New European Markets
Nordea Bank Polska Major Products 3
 Funding
Short and Medium Term Loans, incl. overdraft facility
Investment Loans
Syndicated Loans
Leasing
 Hedging
Currency / Foreign Exchange (spot, forward, dual currency deposit)
Interest Rates (forward rate agreement, interest rate swap,
cross currency interest rate swap)
 Trade Finance
Guarantees
L/C etc.
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Nordea presentation
New European Markets
Electronic Banking Channels 1
 Solo Corporate
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-
Off-line system
-
Communication via modem
or fixed line
-
Possible integration with ERP
system (file transmission)
-
Both English and Polish
version
Accounts and reporting
All kinds of payments
Unlimited number of users
Unlimited number of
workstations
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Electronic Banking Channels 2
 Solo eFirma Plus
-
On-line system (based on
Internet)
-
Accounts and reporting
-
Both English and Polish version
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All kinds of payments
Unlimited number of users
Well-suited for small and
medium companies
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Other Nordea Bank Polska Products
 Direct Debit
DD is an instruction given to the Bank by the Creditor for debiting the Debtor’s
account with a specified amount and crediting the Creditor’s account with the same
amount simultaneously. The Debtor has a right to withdraw from a DD at any time.
DD enables more efficient realization of periodical payments. It may be applied for
regular payments made by individuals as well as for fixed payments between business
entities.
 Mass Payments Reconciliation System (MPRS)
MPRS is based on the coded information about the payer in the Bank account
number. A different virtual account number, including a unique personalizing identifier,
is assigned to each payer. Payments are transferred to this virtual account. The
Customer’s current account is credited with one aggregated amount of all the
payments.
MPRS enables quick and unequivocal identification of the payment made by the payer
and automatic booking of the received payments as well as its identification in the
Customer’s accounting system.
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New European Markets
Other Nordea Bank Polska Products
 Salary (Bulk) Payments
Out of many, individual payments sent by the client, a single, collective package is
created by the Bank. Time of processing is similar to the time of processing a single
payment. Bank does not immediately reject the payments if there is not enough cash
on the account, but waits for up to one business day for the missing amount to be
made available.
The client sees one bulk payment booking on the account and is additionally provided
with analytics of the payment on analytical account added in Solo Corporate homebanking system.
 Sweeping / Topping
Service consisting of automatic cash transfers and automatic execution of requests for
transfer in international and local dealings.
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New European Markets
Other Nordea Bank Polska Products
 Interest Enhancement
Cross-border, cross-currency interest pooling service within Nordea, offers the
customer compensation of already paid interest on debit balances and extra interest
on credit balances.
The purpose of the Interest Enhancement System is to provide the Account Holder
with an instrument to reduce the aggregated amount of interest paid by it to the Banks
and/or increase the aggregated amount of interest received by it from the Bank, for
the joint benefit of all Pool Participants.
 Balance Consolidation
The pooling of cash balances shall be carried out „virtually” that is without making any
re-booking of balances between the Customer’s accounts.
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NORDIC CORPORATE BANKING DEPARTMENT
fax: +48 22 581 33 51
Maciej Czerwonogrodzki
Head of NCBD
tel. +48 22 581 33 55
Magdalena Winiarska
Senior Relationship Manager
tel. +48 91 434 82 28
Marzena Pietruczuk
Senior Relationship Manager
tel. +48 22 581 33 57
Hubert Dziedzic
Senior Relationship Manager
tel. +48 22 581 33 56
Jolanta Sarnowska
Relationship Manager
tel. +48 22 581 33 52
Cezary Jeżewski
Relationship Manager
tel. +48 22 581 33 68
Tomasz Błahut
Relationship Manager
tel. +48 22 581 3358
Magdalena Rutkowska
Senior Relationship Manager
tel. +48 22 581 33 60
Kinga Jabłońska
Relationship Manager
tel. +48 22 581 33 45
Krzysztof Bujnowski
Junior Relationship Manager
tel. +48 22 581 33 54
Sylwia Czyż
Head of Cash Management Unit
tel. +48 22 581 33 61
Joanna Hońdo
Cash Management Advisor (Danish customers) tel. +48 22 581 33 23
Aleksandra Bara
Cash Management Advisor (Sw edish customers )tel. +48 22 581 33 59
Radosław Rogalski
Senior Cash Management Advisor ( Finnish customers)
tel. +48 22 581 33 22
Danish/Swedish/International Desk
Finnish/Norwegian Desk
Cash Management
E-mails: first [email protected]
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Thank you.
Egil Rindorf
Head of Nordic & International Corporate
Banking
Nordea Bank Danmark
Telephone: +45 3333 3344
[email protected]