Transcript PERFORMANCE MANAGEMENT AND ENGAGEMENT

Performance management and engagement
Engagement defined
Engagement happens when people are committed to their
work and the organization and are motivated to achieve
high levels of performance. It has two interrelated aspects:
1. job engagement which takes place when employees
exercise discretionary effort because they find their jobs
interesting, challenging and rewarding;
2. organizational engagement when employees identify with
the values and purpose of their organization and believe
that it is a great place in which to work and to continue to
work.
The IES model of engagement
Organizational
citizenship
Commitment
Organisational
citizenship
behaviour
Commitment
Engagement
Motivation
Motivation
Source: Armstrong et al, 2010
Drivers of engagement
• job autonomy;
• support and coaching;
• feedback;
• opportunities to learn and develop;
• task variety;
• responsibility.
How performance management enhances
engagement
• Clarify organizational goals and values.
• Help to develop more rewarding roles.
• Encourage managers to focus on people.
• Enable people to have a clear sense of purpose.
• Convince people that they are doing well in a job worth doing.
• Provide employees with learning opportunities.
• Help to develop a positive psychological contract.