Transcript Objective 3 - NC State Industrial Extension Service

Objective 3
Team Members: JoNita Cox, John
Dorris, Kevin Grayson, Sonja Hughes,
Bill Iacovelli, Deb Manzo, Heather
Mitchell, Gray Rinehart
Objective 3
Improve, align, and/or integrate
key internal processes related to
the IES mission as measured by a
customer satisfaction baseline and
20% increased EI return rate by
June 2014.
Performance Improvement
Map key
processes &
evaluate for
effectiveness
Cascading
Metrics
Develop IES
Scorecard
System
Key Work
Processes
Clarify
Voice of
customers &
Customer measure
satisfaction for
internal &
external
customers
Re-design the
Workforce
SPA/EPA
Capability & evaluation
Capacity
system with
interconnected
training &
development