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Communication
and People with
Dementia
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©Alzheimer Scotland
Communication
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©Alzheimer Scotland
Aims
 Explore the basic principles of
normal communication
 Recognise and overcome barriers
to successful communication
 To develop an understanding of
of the ways in which people with
dementia communicate
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Communication
Physiological
 Safety/Security
 Social/Belonging
 Ego/Esteem
 Self-Actualisation

Induction and Foundation Care For the TOPPS Standards
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©Alzheimer Scotland
Listen Effectively
Listening and hearing are not
the same
 Body language vital for
positive listening
 Essential to know that
someone is listening

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Other influences on
our communication
 Body language (gestures, eye
contact, behaviour)
 Facial expression
 Touch
 Writing/drawing
 Hearing/sight/mobility
 Environment
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Make Communication
Happen
 Use words – reassure, invite
communication
BUT
 Actions speak louder than words
 Whole environment important
U
Induction and Foundation Care For the TOPPS Standards
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Definition
The Oxford Dictionary
definition of communication:
‘the use of a common set of
symbols, signs and behaviour
for exchange of information’
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Memories
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Words Linked to Images
 Shape
 Colour
 Texture
 Smell
 Taste
 Sound
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Comprehension
Never fear big long words
Big long words name little things
All big things have little names
Such as life and death, peace and war
Or dawn, day, night, hope, love, home
Learn to use little words in a big way
It is hard to do but they say what you
mean.
When you don’t know what you mean,
use big words
That often fools people
Art Kudner
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©Alzheimer Scotland