Transcript Document
Water Services Training Group
17th Annual Conference
Creating a new Irish
Water Industry
INEC, Killarney, 5th September 2013
1
Creating a new Irish Water
Industry
Presentation Title
Michael Quinn
Change Manager
CCMA Water Services Transition Office
Service Level Agreement
LA Perspective
LA concerns
How are these being addressed
Changes for LA Water Services
Preparation for Day 1
Opportunities
LA Concerns
Full Cost Recovery
LA can’t afford to subsidise Water Services
Ensure that all costs incurred are recovered from IW
Loss of efficiency in support services as a result of
activities migrating to IW
Limited Resources available for Water Services
23% reduction in LA staff over the past four years
Under resourcing of some LA activities
No capacity in LAs to take on additional work
Further loss of resources as key staff move to IW
LA Concerns
Capacity of LAs to implement the scale of change
Many other demands on LAs including
Introduction of Shared Services
Putting People First
Restrictions on replacing staff
Alignment with the Forward Planning process
IW’s capital program should align with the needs of
National Spatial Strategy
Regional Planning Guidelines
County and Local Development Plans
Loss of control over infrastructure investment to facilitate
economic development
How are these being Addressed
The Annual Service Plan will identify
All staff involved in the provision of Water Services
Activities which are not being done or where they are being
done below the standard required
Additional activities required by Irish Water
Infrastructural performances issues
Headcount and budget impact of new initiatives
Definition in the SLA of all Reasonable Incurred Inputs
The SLA has a dispute resolution process
How are these being Addressed
Change Management Proposal
Pilot Impact Assessment in 8 LAs
Joint IW/LA Program Management structure
Local Steering Committee in each LA
Change Management Team with 4 full-time resources
IW will fund 2 resources under the SLA to support the change
management process until 2017
IW will also provide a change manager and a LA secondee
until March 2014
How are these being Addressed
Memorandum of Understanding (MoUs) to be
developed on Forward Planning
MoUs will also be developed to cover
Flood Management
River Basin District Management
Major Emergency Management
Submission made to the DECLG to include the
alignment of IWs Capital Plan with the Forward
Planning Process in the Water Services Legislation
Changes to Expect on Day 1
EPA and HSE will liaise with IW as the Water Utility
EPA reporting to be done through IW
All incidents will be reported to IW
Changes in responsibility for H&S
Caretaking, network maintenance and leak repair to continue
as normal
Media management will be the responsibility of IW
LAs will have to invoice IW for the costs of providing services
IW will be responsible for managing the Capital Program
Budget management will be with IW not within the LA
Changes to Expect on Day 1
It is proposed that
All customer contact will be through the IW Call Centre
LAs will use Maximo to receive and resolve customer issues
Procurement of a number of Product Categories will be
through IW’s System. These include
Chemicals
Energy
Sludge Management
Plant Hire
Pipes & Civil Works
LAs will process Non Domestic meter readings and IW will
issues the Bill
Preparation for Day 1
Protocols have been developed by LAs and IW
An impact Assessment of the protocols with 8 LAs
Document the level of impact on staff in LAs
Scope the level of resources required to implement the
changes required
Develop an implementation plan for LAs for 1/1/14
Training requirements and schedules
System roll-out plan
Communications plan
Support documentation
Preparation for Day 1
Align the LA cost structure to Water Supply Zone and
Agglomeration
Work related to transfer of assets and liabilities
Preparation of Annual Service Plan and Budget
Valuation of rateable water services assets
The scale of change must match the capacity LAs to
implement the changes
Opportunities
Service Performance Improvements
Workflow Management system
Customer Contact Management System
Improvements in GIS and Network Management Systems
Targeted funding of infrastructure improvements
Shared Services opportunities
GIS
Laboratories
Training Centres
Procurement