Transcript Document

NOTICE:
REFUND PAYMENT
Customer have the option either to perform refund or use the Lamb of
God tickets (dated Sept 28) to enter to the second showcase on
October 17 that will feature Enter Shikari and Bring Me The Horizon.
The show on October 17 is not affected and will go on as scheduled.
A. REFUND FOR OUTLET PURCHASE: (CASH OR CREDIT CARD)
I. Refund period
:
13/09/2013 – 13/10/2013 (4 weeks, will extend base on the turn out)
II. Refund Outlets
:
Applicable only at Victoria Music Outlets (Sungei Wang, Tropicana City Mall & BSC)
III. Time
12pm till 8pm (daily)
:
IV. Refund form will need to be filled together with the original tickets attached*.
*Note: AirAsia RedTix will only refund the purchaser who submitted with the original ticket.
V. Please photocopy your ticket(s) beforehand for your safe-keepings.
VI. All TRANSACTION will be refunded to PURCHASER’S BANK ACCOUNT NUMBER and NO
CASH REFUND will be entertained.
Please remember to bring along your bank account info details.
VII. An ACKNOWLEDGEMENT SLIP will be given by the outlet as proof of the refund
submission.
VIII. REFUND PAYMENT will be credited to purchaser’s bank account within 45 working days
upon form submission.
IX. Any inaccuracy in the refund form shall delay the refund process, so make sure you fill it
correctly!
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B. REFUND FOR INTERNET PURCHASE (CREDIT CARD ONLY)
I.
Refund Period:
Immediate till 13/10/2013 (4 weeks)
II.
RedTix will send an email to all purchasers to inform of the
event cancellation and refund process. On the other hand,
purchaser may send an email to [email protected]
providing the transaction number AND the e-ticket
attachment.
III.
All REFUND PAYMENT will be credited back to
purchaser’s credit card account. It will take 45 working days
payment to be credited.
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for
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