Transcript Developing ‘Virtual Communities’ within CAMHS services

Developing ‘Virtual
Communities’ within
CAMHS services
Mark Johnson – Director of Informatics –
Mental Health Strategies
Atif Ali – Project Manager, Greater Manchester
CAMHS Joint Commissioning Team
Greater Manchester CAMHS
Community
Characteristics
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Wide geographical spread
Multi-agency
Wide range of access to technology
Multi-disciplinary
Multiple range of interest areas
Identified community
needs
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Secure areas
Easily accessible
Discussion forum
Document library
Shared contact
lists
• Shared ‘service
development’ –
projects
• Planning tools
• Enhanced
communication
• Relatively cheap
‘Virtual Community’
solution
• Multiagency/disciplinary
• https (128bit
encryption)
• Runs on any WWW
and NWW platform
(browser)
• Discussion forum
• Shared ‘drive’
• Shared contacts
• Transparent and
visible
• Very simple to use
• Shared project
management
• Very cost effective
• Managed
Implementation -OITIM
(Synder-Halpen 2001)
Admin / Management
• Need for practical
support
• Pivotal role in
building links
• Efficiency is the
key
• keeping everyone
updated
• Communication
=
Success
• Meetings without
the venue
• Spreading the
Good word
Processes / Resources
• Mind the GAP
• Promote Learning
• Sharing good
practice
• Building a CAMHS
knowledge base
• Varying range of It
equipment
• Knowledge & Skill
levels
• Inputting extra
resources
• Training &
development needs
Values / Knowledge
• Developed
alongside clinical
network
• Multidisciplinary
• User led
• Builds upon local
developments
• National agenda
(NSF’s)
• CAMHS identity
with host service
• Regional necessity
to enhance
collaboration /
communication
End Users / Technology
• Varied range of IT
skills
• Professional
boundaries
• Initial Scepticism
• Competing priorities
• Operationalise
community processes
• Increased access to
WWW
• NHS and Social Care
Firewalls
• Use of community
outside normal work
environment
• Software reporting
• Software supplier
Staff Handbooks
Staff Process Guides
Front Screen
Shared documents
Shared contacts
Discussion Board
Issues and Inbox
Project Planning
Questions?