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Creative Workshop
How to Make a Good Impression
A user-centric approach to advertising
Dean Donaldson: Channel Development EMEA, Eyeblaster
7th November 2007
MSN Innovate, Oslo
Agenda
The inherent challenge
Progressive thinking
Custom creative's
Pushing the boundaries of existing formats
The User’s new environment
The power of video
From inBanner to InStream
The Journey of the User
Inherent challenge in digital advertising
Online advertising is generally seen in transient, linear paths
See ad → Click → Micro site → Main site
Can distort overall objectives
Focus becomes about driving through to a site
Real objective is beyond the click-thrus
Favourable awareness and then action
Ultimately a purchase of a product or service
Feed the user where they are
Users are more calculated in their approach
They choose delivery method and customise their environment
The rise of ‘desktop widgets’ – browser is no longer king
The need to speak to the user personally wherever they are
CTR: Overall vs Video
Dropped from 5% to less than 1% in 5 years
3.50%
CTR
3.00%
CTR (v ideo)
2.50%
2.00%
1.50%
1.00%
0.50%
0.00%
H1 '04
H2 '04
H1 '05
H2 '05
H1 '06
H2 '06
Media Firsts:
“What new format or feature can you recommend
that will get me the best click-thru rates?”
H1 '07
From Pull – “Traffic Drivers”
Trying to pull the users to your website
MSN
YAHOO!
WEBSITE
AOL
Average CTR is below 0.3%
Clicks are not pre-qualified
ORANGE
To Push – “Smart Ads”
Pushing content to the user, exactly where they are
YAHOO!
MSN
WEBSITE
AOL
Average dwell time is
about one minute
ORANGE
Development of the web
Web 1.0 – Content
Web 2.0 – Conversation
Web 3.0 – Convergence
The big ‘Con’?
= clicks!
It’s all about Conversions!
The Art of Blending
Advert in shop window
Set up stall in a mall
Juggling clowns
Enhanced Experience
Distract and Immerse – Engaging the consumer in situ
Brand Response
Nissan – QashQai
C4 – Mousetracker
ITV – Dinosaurs
Canon – Eos
P910i – 2004
Delivers content to the user where
they are – attracts, teases, engages
Offers choice to the 90%+ users
who don’t click-thru
Results prove interaction overrides
typical ad timeout – over 1 minute!
Harry Potter FR – Custom Homepage
Vodafone NL – Custom Homepage
Sony Pictures HK – Custom Homepage
British Airways UK – Synchronised
Audi ES – Overlay to Expandable
Understanding the User
The consumer as an individual, not a mass
Each user journey is unique
A number of sub-conscious and conscious factors of awareness
that influence the final decision
A number of measurable interaction points that make up the whole
Seeking a truer representation
Who are the Uniques?
Where did they actually come from?
What did those Uniques do?
What was their actual intention?
How did we influence them?
Did we drive a conversion?
EU Tobacco (Multi) – Behavioural
93% of interactors saw second sequenced advert
Those who saw second advert were positively
inclined towards click thru
A Converging World
Extending digital reach beyond the browser
Homepage extends reach to a main web access point
User customisation ensures a central point of reference for news and
search when opening a browser and beginning to surf the web
Email often can see an increase in data capture compared to web pages
A user is already typing and therefore responsive to type in an advert
and get back to what they were doing rather then merely clicking away
Desktop applications can bring all three channels together
Can auto-log on and fire up an overview screen revealing news, emails
and contacts in one central place without the need to open up a browser
So what we have here is start of cross-channel convergence
In this case run-of-network across MSN channels
By working across all three channels simultaneously, reach was ensured
irrespective of the digital jump point the user preferred to access
Beyond the Browser – Mail & Messenger
Wide Expanding
Skyscraper
Expandable Messenger
Mars UK – Run-of-Network Data Capture
35,000 emails
captured in one single day!!
Login MPU
Synchronised
Messenger
10% of users played the game
60% played more then once
18% interacted with IM banners
Brand exposure 10x more in
IM then on homepage
Homepage
VideoStudio – setting the new standard
One single package - multiple videos to match user environment
Auto-detection of plug-in
Flash 7
Flash 8
WMP
Pre-click Interactivity Tracking
Get a full view of your campaign success
Honda Civic
Test Drive
Brochure Request
More Information
Main Click
Rotate
Dwell-time =
Brand awareness
Best Practice: Track all elements in an ad
Justify Your Campaign Success
Drilling down to find the conversion factor
Plan Your Next Move
How to justify a low CTR!
MSN Video Portal – Passive & Active
Video Content
PreRoll (15/30)
Companion Ad
Auto retracts to
leave the brand
on page
InStream ideas
OnPage
InPlayer
Player
Thank You
We hope we have made a Good Impression!
Dean Donaldson: www.deandonaldson.com
And Eyeblaster (Easy Concepts) reprehensive for Norway is:
Danny M. Van der Cingel (Business Development Director)
[email protected] | +31 (0)2 068 39 857