Transcript CSAA Server Optimization Project Success Stories

June
2007
03-23-05
Leveraging Virtualization at HUD
Office of the Chief Information Officer
OurHUD,
OurTrends
Leveraging Virtualization at HUD
June 2007
page 2 •
HUD Business Overview
HUD IT Portfolio Distribution
Invests approximately $300M annually in IT
•Increased Home Ownership
$400M
•Promote Decent Affordable Housing
$300M
•Strengthen Communities
•Ensure Equal Opportunities in Housing
New
Development
Staf
f
Development
$200M
•Embrace High Standards of Ethics
•Enhance Management and Accountability
Maintenance
$100M
•Promote Participation of Community-Faith Based
Organizations
Infrastructure
FY-03
FY-04
FY-05
FY-06
$336M
$389M
$366M
$279M
Secretary of Housing &
Urban Development
HUD’s MISSION
Increase homeownership, support
community development, and
increase access to affordable
housing free from discrimination.
Leveraging Virtualization at HUD
Federal Housing Commissioner
Public & Indian Housing
Community Planning &
Development
Fair Housing & Equal Opportunity
Policy Development & Research
Healthy Homes & Lead Hazard
Control
Government National Mortgage
Assoc.
Faith-Based & Community
Initiatives
June 2007
page 3 •
HUD Leads The Vision of Infrastructure Optimization….
Leveraging Virtualization at HUD
June 2007
page 4 •
HUD’s Leadership in Infrastructure Transformation
The need for business
speed means …
… IT must change.
Agility of Response:
Respond Faster
IT has unpredictable
reliability and reacts
slowly to business
requirements.
IT reliably
detects/reacts in
real time to the
business.
IT organization owns
IT strategy.
Business Needs
Leveraging Virtualization at HUD
IT strategy is tied to
business strategy.
CIO = manager of IT
resources.
June 2007
CIO = business leader.
page 5 •
The
Challenge
•
Consolidate and transition to one streamlined and standardsbased commercial facility
•
Transform from rigidity and lack of integration to integrated,
standards-based services.
•
Centralize help desk functions and support of desktops and
field services, improve customer satisfaction
•
Ensure business continuity capability and improved disaster
recovery capability, increased mobility and flexibility.
•
Modernize antiquated IT infrastructure without disruption –
while reducing costs
•
Measure IT performance through SLAs
Leveraging Virtualization at HUD
June 2007
page 6 •
The
Approach
•
SLA driven IT infrastructure services
•
Massive data center modernization
•
Capacity on demand
•
Optimum utilization for improved business application
performance
•
Maximum standardization on fewer hardware and software
platforms
•
Continuity of operations with minimum down-time to HUD’s
critical business applications
•
Enterprise-wide wireless solutions
•
Enterprise-wide Help Desk support and centralized field dispatch
Leveraging Virtualization at HUD
June 2007
page 7 •
The
Results
•
Achievement of “green” rating on the President’s Management Agenda
•
Received A+ on FISMA Score Card
•
Enterprise Architecture Ranked Number 1 by OMB
•
Improved customer satisfaction to 93%!
•
Shared IT services cost savings of 20%
•
New and measurable efficiencies drive increased performance
•
Adoption of agency-wide SOA standards
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Enhanced data integrity via security
•
ISO 9001 and ITIL standard based services
•
Massive expansion of wireless services leading to increased productivity
Leveraging Virtualization at HUD
June 2007
page 8 •
The Roadmap to Infrastructure Optimization
ServiceBased
Standardized Rationalized
Basic
Uncoordinated
infrastructure
Standard resources,
configurations
Consolidate to
fewer
Virtualized
Infrastructure
resources pooled
Services
managed
holistically
Policy/ValueBased
Dynamic opt. to
meet SLAs
Business
agility
Economies of
scale
Flexibility,
reduce costs
Service-level
delivery
Weeks
Weeks to
days
Weeks to
minutes
Minutes
Minutes to
seconds
None, ad hoc
Fixed costs
Reduced,
fixed costs
Fixed shared
costs
Variable usage
costs
Variable
business
costs
Business
Interface
No SLAs
Class-ofservice SLAs
Class-ofservice SLAs
Flexible SLAs
End-to-end
SLAs
Business
SLAs
Resource
Utilization
Unknown
Known
Rationalized
Shared pools
Service-based
pools
Policy-based
sharing
Organization
None
Central control
Consolidated
Pooled
ownership
Serviceoriented
Businessoriented
IT
Management
Processes
Chaotic —
Reactive
Ad hoc
Reactive —
Proactive
Life cycle
management
Proactive
Mature problem
mgmt.
Proactive
Prediction,
dynamic
capacity
Service
End-to-end
service
management
Value
Policy
management
Objective
React
Ability to
Change
Months to
weeks
Pricing
Scheme
Leveraging Virtualization at HUD
Reduce
complexity
June 2007
page 9 •
• Why Virtualize?
• What to Virtualize?
• HUD’s Virtualization Tools
• Benefits of Virtualization
• Lessons Learned
Leveraging Virtualization at HUD
June 2007
page 10 •
HUD Server architecture - Before and After Virtualization
Traditional Infrastructure
Virtual Environment
Web
Win 2003
2-CPU Server
AD
Win 2003
2-CPU Server
Cust. App
Win 2003
2-CPU Server
Application
Solaris
Physical to
Virtual
Converter
Web
AD
Win 2003
Win 2003
Cust. App
Database
Win 2003
Solaris
Application
Application
Solaris
Solaris
2-CPU Server
Application
Solaris
VMware
2-CPU Server
Database
Solaris
2-CPU Server
2-CPU Server
One OS and One App per
Physical Server
Leveraging Virtualization at HUD
Many Independent Virtual
Servers per Physical Server
June 2007
page 11 •
Why Virtualize?
• Large number of physical servers requiring
time consuming maintenance
• Low per server resource utilization
• Lengthy disaster recovery times
• Various development, testing and
migration issues
• Application outages impacting users
• Business impacting downtime due to
server/OS maintenance
• Lengthy time to provision and deploy
new services
Leveraging Virtualization at HUD
June 2007
page 12 •
What to Virtualize?
• Production Application Servers
• Test/Dev Environments
• File & Print Servers
• Underutilized Web and Application servers
• Firewall Servers
• Database servers with few to moderate users
• New applications
Leveraging Virtualization at HUD
June 2007
page 13 •
Virtualization Tools Used
• On Unix servers, used the
Solaris 10 OS container
technology which allows the
creation of “zones”
• Grouping of application
processes and tasks with
resource controls applied
• Provides virtualization,
isolation and granularity
Leveraging Virtualization at HUD
• On Windows servers, used
VMware technology
• Hosts multiple Virtual
Machines, virtualized
processors and a network
accessible management
interface
• Provides secure logical
partitioning, strong fault and
security isolation and dynamic
allocation of system resources
June 2007
page 14 •
Key Business Benefits Achieved
• Reduced infrastructure costs
• Increased capacity utilization
• Reduced applications outages due to server failures
• Enabled seamless and uninterrupted support of HUD’s business in
developing new business applications
• Ensured compliance with OMB and FISMA standards
• Reduced complexity resulting in improved recoverability of HUD's
business applications from logical and physical disasters
• Increased stakeholder satisfaction
Leveraging Virtualization at HUD
June 2007
page 15 •
Data Center Benefits
• Reduction of hardware costs for servers, HBAs,
network cards
• Reduction of space usage and power
consumption
• Improved asset utilization
• Automated monitoring reduces human error and
outages
• Improved disaster recovery
• Reduction of technical support needed due to
automated processes
• Reduction of server/OS maintenance downtime
• Rapid provisioning and deployment of new
servers
Leveraging Virtualization at HUD
June 2007
page 16 •
Increased Agility and Flexibility
• Address changing business and
infrastructure requirements more rapidly
• Automate and reduce time for resource
provisioning and problem resolution
Fudge Factor
Growth Buffer
Peak Utilization
• Dynamic workload distribution based on
application demand and asset availability
Average Utilization
• Increase/decrease compute capacity as
workloads vary
• Faster deployment of new servers
• Quicker recovery times on existing
non-high availability environments
Leveraging Virtualization at HUD
June 2007
page 17 •
Improved Service and Delivery
• Automated monitoring and management reduces
human error and outages
• Re-provisioning application environments quickly
when failures occur
• Dynamic workload movement between servers prior
to problem detection
• Achieve affordable business continuity and disaster
recovery solutions
• Management of environment becomes easier (change
management, software provisioning, DR planning, IT
cost mgmt, availability planning)
• Virtual relocation prevents planned downtime from
affecting performance
Leveraging Virtualization at HUD
June 2007
page 18 •
HUD Vision 2010:
What Has Been Accomplished
The HUD National Housing Locator
• The Business Challenge: Lessons Learned from Katrina – No
Centralized Location to Search for Available Properties
• The Solution: Single Web Portal to Locate Affordable Housing
Nationwide
• The Results: Implemented in January 07 – Over 30,000
Properties now available For
Though real-time web search by PHAs and First Responders
Leveraging Virtualization at HUD
June 2007
page 19 •
HUD Vision 2010:
What Has Been Accomplished
Enterprise Income Verification System
The Business Challenge: HUD’s rental assistance programs designated as
high-risk by GAO - estimated high level of improper rental subsidy
payments of $3.2 billion in fiscal year 2000 - 70% of these errors were
attributable to tenant under reporting of income.
The Solution: HUD created EIV to match/verify income data for all public
housing programs with the existing HHS National Directory of New Hires
The Results: The annual subsidy loss associated with administrative errors
and unreported income was reduced by ~$1B, which representing a 52%
decrease in the annual subsidy error, and correct subsidy determinations
has increased from 55.7% to over 66%
Leveraging Virtualization at HUD
June 2007
page 20 •
HUD VISION
Past - 2004
Rigidity
2005 – 2006
Consolidation
2010 ROADMAP
2007 – 2009
Streamlining
2010
Agility
Technology
Technology
Business
Business
• Lack of Standardization
• Outdated IT Infrastructure
• No Documented Enterprise
Architecture
• Heavy Dependence on Proprietary
Technology
• Inefficient Use of IT Capacity
• Limited IT Integration
• Low Awareness of Infrastructure
Problems
•
•
•
•
•
•
•
• Build Once, Service Many
• Elimination of Duplicate Data Entry
to Multiple Systems
• Convenient Web-based, End-user
Access
• Enterprise Identity Management
• Enterprise Content Management
• Enterprise Business Solutions
• Real-time Access to HUD
Knowledge Repository
Business
•
•
•
•
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Many Silos/limited Integration
Inconsistent Standards
Limited IT Governance
Limited Enterprise Solutions
Lack of Consolidation and
Integration of Business Systems
• Under Utilized Data Sharing
Work Force
• No Measurement of Satisfaction
• Limited Problem Resolution
Tracking
• Paper Intensive Processes
• Inefficient Work Flow
ISO 9001 Standards
Massive IT Modernization
Improved Web Applications
E-authentication
Nationwide IT Help Desk
E-mail Modernization
Wireless Solutions
Business
• Technology Solutions for Core
Business Needs
• Interactive Business Processes
• Improved IT Governance
Work Force
•
•
•
•
•
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84% Satisfied With HITS Support
Access to Problem Resolution Tracking
Enabled Mobile Workforce
Upgraded 5000 Desktops / Tools
Expanded Network Connectivity
Electronic Access to Core Business
Data
•
•
•
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Red on PMA
High IT Cost
Low ROI
Low Confidence COOP
Technology Driven
Architecture
• Self Service Solutions
• Web-enabled Tele-worker
• Integrated Access to Collaboration
Tools
Technology
• ITIL Standards
• Continuous Technology
Refreshment
• Integrated Approach to Remote
Access
• Integrated IT Enterprise
Architecture
• Secure Wireless Access to HUD
Data
Outcome
Outcome
Outcome
Work Force
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Green on PMA
Predictable IT Spending
High-confidence COOP
Measurable SLA Performance
Rapid Disaster Relief Mobilization
Significant Paperwork Reduction
Improved Core Business Transaction
Times
• Increased Compliance
• Improved Program Effectiveness
Through Financial and
Performance Data
• Adoption of HSPD-12
• Assured COOP
• Decreased Development Time for
New Requirements
Work Force
• Increased Ability to Perform
Business Functions
Technology
• Predictive Scaling of IT
• Zero Dependence on Proprietary
Technology
• Edge Computing
• Always On IT Resilience
Outcome
• Faster Time From Policy to
Implementation
• Increased Stakeholder Productivity
Through Self-service Solutions
• Streamlined Access to HUD Data
• Maximized Resource Utilization
• Agency-wide SOA Standards
• Enhanced HUD Data Integrity
• Centralized Data Management
• Simplified End-to-end Business
Processes
Business Driven
Architecture