Transcript Use of PI Benchmarking

Use of PI
Benchmarking
David Webster
West Dunbartonshire
Council
Benchmarking PI Charts
 Statutory
Performance Indicators –
example of benchmarking Council
tax collection rates
 APSE
Performance Networks –
examples of benchmarking Grounds
Maintenance
Set-up Scorecard for SPIs
Scottish Averages and Quartiles
Family ‘C’ Averages and Quartiles
Family ‘C’ Benchmark Chart

11 years of benchmarking- now in year 12
– Performance networks is a mature benchmarking service
which allows for effective performance measurement
across a range of vitally important front-line public
services with 11 years of performance data available.

The largest voluntary local government
benchmarking service in the UK
– Over 200 local authorities from across the U.K. in
membership and participation growing across all
services, performance networks is the largest voluntary
performance measurement service for local government
providing benchmarking across 15 front-line services.
Set-up Scorecard
for APSE
Performance
Networks
Divide into
themes eg
Grounds
Maintenance
32 PIs for WDC
Loaded by
Covalent from
APSE excel
sheets
Create
benchmark
Council PIs
Total of 492
other Council
benchmark PIs
just for Grounds
Maintenance!
WDC data and APSE average
Benchmark data- Scotland
Next steps & Improvements



Rest of APSE data to be loaded – creates a lot of
PIs!
Annual data to be loaded – 08/09 soon available.
Also need to load historical averages
Improvements to benchmark graphs required
– Need to display more than one benchmark graph per PI
, e.g. All UK, Scotland and Family Group. Currently can
only do one.
– Useful to be able to show good performance to right on
all b/m charts – makes it consistent & simpler to
understand for managers!.

Build indicators into ‘balanced’ service scorecards
with improvement actions as part of drive to
demonstrate competitiveness