Transcript What Management Is

Western Management Practices
Module 1
What Management Is
Class Suggestions
You will be expected to share your experiences and ideas
with the class as a whole. We will learn from each other.
The only «bad» question is an unasked question.
Don’t feel uncomfortable asking questions - it’s how to
learn.
We certainly intend to ask you questions.
We will frequently ask you to read or work on a hypothetical
business situation. These we call «cases». We will expect
you to share your thoughts and ideas on the cases with the
class.
We may want you to discuss openly in the class issues
which you we have experienced at your enterprises and/or
clients. If this represents a problem, please, let us know.
Agenda
Introductions
Syllabus
Definition of Management
Management Styles and Theories
Motivation
Managing Yourself
Management Activity
Conclusions
Introductions
Name
Background
Something interesting about yourself
What do you hope to learn from our
classes?
Syllabus
Feb. 24th – guest speaker, Charlotte
Siggins, a former city attorney from San
Francisco. Has provided strategic
planning for several NGOs.
March 3rd – guest speaker, Edwin Patout,
What Management Is
What are some examples of bad
management?
What are some examples of good
management?
What Management Is
Management is the process of getting activities
completed efficiently and effectively with and
through other people.
Management functions:
Planning
Organizing
Staffing
Directing
Coordinating
Reporting
Budgeting
(Gulick & Urwick 1937. Papers on the Science of
Administration)
What Management Is
Management roles:
• Interpersonal roles - Figurehead, Leader, Liaison
• Informational roles - Monitor, Disseminator,
Spokesperson
• Decisional roles - Entrepreneur, Disturbance
handler, Resource allocator, Negotiator
(Mintzberg 1973. The Nature of Managerial Work)
Management Styles and Theories:
Authoritative vs. Participative
Soft-Skilled Management
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Managing by Coaching and Development (MBCD)
Management by Consensus (MBC)
Management by Interaction (MBI)
Management by Walking Around (MBWA)
Hard-Skilled Management
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Management by Competitive Edge (MBCE)
Management by Exception (MBE)
Management by Objectives (MBO)
Managing Change
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Management by Matrices (MBM)
Management Styles and Theories
Managing Resources
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Management by Information Systems
(MBIS)
Managing Leaders – “Real” Leading
Managing Expectations – Strategizing
Managing Complacency – Delegating
The Managerial Grid
Motivation
Maslow’s Hierarchy of Needs
Actualization
 Status (Esteem)
 Love/Belonging
 Safety
 Physiological
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Maslow’s Hierarchy of Needs
Maslow writes the following of self-actualizing
people:
They embrace the facts and realities of the
world (including themselves) rather than
denying or avoiding them.
They are spontaneous in their ideas and
actions.
They are creative.
They are interested in solving problems; this
often includes the problems of others. Solving
these problems is often a key focus in their
lives.
Maslow’s Hierarchy of Needs
They feel a closeness to other people, and
generally appreciate life.
They have a system of morality that is fully
internalized and independent of external
authority.
They judge others without prejudice, in a way
that can be termed objective.
In short, self-actualization is reaching your fullest
potential.
Hertzberg’s Two Factor Theory
Motivation Factors Include (in order of importance):
Achievement
Recognition
Work itself
Responsibility
Advancement
Growth
Hertzberg’s Two Factor Theory
Hygiene Factors include (in order of importance):
Company policy and administration
Supervision
Relationship with supervisor
Work conditions
Salary
Relationship with peers
Relationship with subordinates
Personal life
Status
Security
Hertzberg Conditions
The combination of hygiene and motivation
factors can result in four conditions.
High Hygiene / High Motivation: The ideal
situation where employees are highly motivated
and have few complaints
High Hygiene / Low Motivation: Employees
have few complaints but are not highly
motivated. "The job is a paycheck" situation
Hertzberg Conditions
Low Hygiene / High Motivation:
Employees are motivated but have a lot of
complaints. A situation where the job is
exciting and challenging but salaries and
work conditions are inadequate.
Low Hygiene / Low Motivation: The
worst situation. Unmotivated employees
with lots of complaints.
3 Management Suggestions
Hertzberg suggested three ways that
Management should rearrange work so that
motivator factors can take effect:
Job Enlargement - Giving employee a wider
range of tasks.
Job Enrichment - Giving the employee greater
responsibility and scope to make decisions.
Job Rotation - Rotating the work in which
employees carry out.
Job enrichment remains the key to designing work
that motivates employees.
Managing Yourself
Understanding yourself and others
Myers-Brigg Type Indicator – over 50 years of
Research and nearly 5 million respondents
http://www.keirsey.com/Ukrainian.html
E or I
S or N
T or F
J or P
4 Temperaments and MBTI
Keirsey’s four "Temperaments": SP - Artisan;
SJ - Guardian; NF - Idealist; and NT - Rational.
ISTJ Inspector
ISFJ Protector
INFJ Counselor
INTJ Mastermind
ISTP Crafter
ISFP Composer
INFP Healer
INTP Architect
ESTP Promoter
ESFP Performer
ENFP Champion
ENTP Inventor
ESTJ Supervisor
ESFJ Provider
ENFJ Teacher
ENTJ Field Marshal
Management Activity
Build the strongest or tallest Tower
Conclusions
Personal Management
Motivation of Others
Ability to Lead
What type of manager are you?
Are you a leader?
Q&A
Questions?