Transcript Communication - International Islamic University Malaysia

Communication
1
KAUSAR AHMAD
HTTP://STAFF.IIU.EDU.MY/AKAUSAR
PHM1143 Introduction to Pharmacy Practice
Time spent on Communication
(adapted from Bittel)
2
100
90
80
70
60
50
40
30
20
10
0
Operator Line Leader Supervisor
PHM1143 Introduction to Pharmacy Practice
Manager
Director
CEO
Intention
3
Words from the mouth reach the ears
Words from the heart reach the heart
PHM1143 Introduction to Pharmacy Practice
COMMUNICATION
4
INTENTION
5
teach
suggest
request
inform
share
object
clarify
debate
speech
TYPES
6 mother
tongue
skill
love
refine
languages
Verbal (See also:
practise, receiver)
Intonation
Style
(accent or
slang)
body
language
Emotion
non-verbal
second
language
assertive
humble
Facial
expression
roh/telepathy/psychic
written
Skill
love
refine
TOOLS
7
writing
• e-mail
• fax
electronics
• handphone
• internet/web page
meeting
• video conference
• teleconference
• usrah
SKILL
See also: receiver. skill includes understanding the nature of receiver
8
speak
Clarity
See also: speed
speed
Practise See also: verbal
read
expand vocabulary
write
spell
techniques
observe
others
read
pronunciation
silent
loud
ABILITY
a person who may think that he does not have the ability to use strong words,
may do so when the situation calls for it.
9
inherent
• background
character
• extrovert
• introvert
knowledge
• direct
• laduni
• dreams
• Acquired See also: SKILL
Experience See also: SKILL
RECEIVER
10
type
• school children
• undergraduates
• professional
size
• one-to-one
• small group
• big group
VENUE
11
lecture
hall
small
room
hospital
EFFECTIVENESS
See also: venue
12
one-way
two-way
feedback loop
• questioning
technique/Socratic
ADAB
13
Quran &
sunnah
culture
• etiquette
Adab
Conclusion
14
?
PHM1143 Introduction to Pharmacy Practice