Transcript This is the title line - ICELW

Developing Blended Solutions at ADP
A five year e-learning evolution
Date
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Session Agenda
ADP-TLM – Who we are and how we arrived here
Selecting and Implementing an LMS
Virtual Training
Self-paced eLearning
Blended Solutions
Development Tools
Future Challenges
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Presenter Introduction – Richard Arrendale
Began my career in public
education
Worked for America Online
in the mid-90’s
Began eLearning in 1999,
with HomeSide Lending /
Washington Mutual
Have been working with
ADP-TLM since the Spring
of 2003
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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ADP - Time & Labor Management
Automatic Data Processing
Multinational corporation with more that 50K
employees
Dealer services
Broker Services
Comprehensive human resource outsourcing
►Small and large businesses
►Payroll
►Time & Labor Management
 Enterprise eTIME
 TimeSaver
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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ADP-TLM Training
ADP-TLM Training 2003 – charged with training
both internal associates and external clients
1 Manager
1 Time Saver Instructional Designer
1 Enterprise eTIME Instructional Designer
1 Enterprise eTIME Trainer
1TimeSaver Trainer
1 Technical Trainer
►10 Laptop Training Lab
$ 200,000 Annual Revenue
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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ADP-TLM Training
ADP-TLM Training 2008
1 Director
4 Managers
8 Instructional Designers
14 Trainers
3 Training Coordinators
1 Technical Trainer
►(nearly 200 machines between
Mobile, Virtual and Classroom labs)
$ 1,200,000 Revenue
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Learning Management System
Selecting and Implementing
Date
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Choosing an LMS
Projected 30 - 40% annual growth
Need to automate registration
Saba chosen after an extensive RFP process
►Previous relationship with ADP
►Willingness to customize features
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
8
Implementing an LMS
Focused
Implementation
Phase 1 – Internal
Associates
Phase 2 – External Clients
Phase 3 – Self-paced
WBT
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Process
Defining Rollout
Process
 Following the ADDIE Model
 Setting expectations with
business units
 Creation of several standard
documents for each phase
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
10
Virtual Classrooms
Hands-on Training
Date
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Web-Ex Training Center
Partnership with WebEx & Saba
Creating a connector that would seamlessly allow
registration and launch of Training sessions
Working with ADP allowed WebEx and Saba to create
functionality they could use with other clients.
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Web-Ex Training Center
Training Center
Synchronous solution that allows for hands-on experience
Feedback can be a challenge
Facilitators must be engaging© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Self-paced eLearning
Hands-on Training
Date
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Development Tools
Articulate Presenter and
Adobe Captivate chosen
Extensive research
Ease of use
Flexibility
Assessment
Compatibility with LMS
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Articulate Presenter and Quizmaker
Articulate
Easy to use for information presentation
SCORM compliant assessments through Quizmaker
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Adobe Captivate
Captivate
 Adds interactivity to self-paced training
 Templates allow for rapid development
 Simulations create opportunities for hands-on exercises with feedback
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Audio
Easy to use, inexpensive, and flexible
Articulate
Wavepad
Audacity
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Blended Solutions
Mixing the best elements of
Instructor-led, Virtual, and
Self-paced eLearning
 Level setting
 Cost efficient
 Most effective use of training resources
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Development Tools
Process, Standards & Future Challenges
Date
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Process Redesign
Rapid Product Development Cycles
 Complexity Matrices
 Training Analysis
 High Level Design
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Training Analysis
Revision History
Needs Analysis
Audience
Analysis
Task Analysis
Gap Analysis
Proposed
Training
Project
Resources
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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High Level Design
 Product/Program
Information
 Revision History
 Design Definition
 Business Need and
Scope
 Course Outline and
Objectives
 Assumptions, Risks,
and Constraints
 Administration
Requirements
 Project Resources
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Reorganization
Jenifer Whitmer
Director
Training & Development
Debbie
Donaldson
Technical
Manager
Ramon Martinez
Technical Ed.
Specialist
Yolanda Dugan
Project Manager
Susie Swilley
Client Training
Coordinator
Jennifer Wilson
Client Training
Coordinator
Shannon Pollitt
Client Training
Coordinator
MAS Dedicated
NAS-EET
Allocated
NAS-TS Allocated
FY07 Open
Rolando Valdes
Resource
Manager
Sarah Drummond
Administrative
Assistant
Dexter Winns
Project Manager
Bill Bright
Education
Specialist
Heather McRae
Education
Specialist
Walter Nealing
Education
Specialist
Chris Parker
Education
Specialist
George Wilson
Education
Specialist
Bob Martorano
Education
Specialist
Mike Royer
Education
Specialist
Kristi Thompson
Education
Specialist
Mary Ellen Harris
Education
Specialist
Terri Maguire
Education
Specialist
Abby Schaer
Education
Specialist
Stephen Puyau
Education
Specialist
Jennifer Neal
Education
Specialist
Dwight Thompson
Education
Specialist
TBD
Mgr -Instructional
Development
Chris Wilkinson
Instructional
Developer
Troy Broas
Instructional
Developer
Helen Lenane
Instructional
Developer
Scott Rippy
Instructional
Developer
Richard Arrendale
Instructional
Developer
Michelle Pittman
Instructional
Developer
Christopher Dunn
Instructional
Developer
Backfill
Open
ADP-TLM Training recently became part of a
consolidated training organization
►New reporting relationships
►Preserving best practices
►Standardization throughout
►Opportunities for collaboration
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
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Questions & Discussion
Date
© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.