Transcript EMS VSAT SOURCE SINK DEFINITION REVIEW ERCOT …

Residential Customer
Engagement: Experience
from the Field
Smart Grid Research Consortium
Conference
October 20, 2011
BEC Mission Statement
“We Enhance Quality of Life”
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BEC Background Information
Members – 22,783
Meters – 31,890
Miles of distribution line – 4,434
Miles of transmission line- 104
Serve 7 Counties: Bandera, Bexar, Kendall,
Kerr, Medina, Real and Uvalde
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Internal Behavioral Indices
Foundation and Strategically placed initiatives
• Improve employee and member satisfaction by
providing timely and accurate information; and
• Improve the performance and accountability of
every employee in the organization to ensure that
members are actively engaged with the mission
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BEC Strategic Objectives
• Safety
• Human Resources
• Technology
• Power Supply/Business Opportunities
• Organizational Performance
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Safety
• Everywhere Everyone Every time
• Safety Culture; 100%Buy In from Everyone
• 596,600 hours with No Lost Time Accident
• Members’ positive comments 2011Annual Meeting
• RESAP Rural Electric Safety Achievement Program
• Lineman’s Rodeo placement in Texas and International Competition
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Human Resources
• Bandera Advisory Team-We will remain an industry leader
through a culture of accountability, and by recruiting and retaining
talented employees. To that end, Bandera Electric Cooperative is
committed to providing a reasonable, competitive, sustainable and
balanced total compensation package for all stakeholders.
• Improve employee benefits/focus member
• Growth, innovation, member satisfaction,
operating performance, quality employee
satisfaction, and stable performance over time
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Technology
• Social Media works!
• Right Answer, Right Away
• smartWATCH-alerts growth activity
• Mobile Work Force
• PrePay launch
• Rebates
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Power Supply and Business Opportunities
• Power Supply Contract signed
• Interest of One Stop Shop of 24/7 service thru
Electricians, Plumbers and HVAC contractors
• Engineering Turn Key URD
• Introduction of new products—Energy Efficiency
store, Generlink, “Together We Save”
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Business Opportunities
• Commitment to go Paperless
• Streamline processes to match new technology
• Active role with Member Advocacy Committee
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Engaging the Members?
EMPOWERING THE MEMBERS
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Culture of Entitlement
Culture of Accountability
Culture of
Commitment
Questions