Transcript Workforce Engagement - America Needs Baldrige!
Workforce Engagement
Linda Bounds V.P. Financial Services MidwayUSA
What is Workforce Engagement?
“The extent to which your workforce is emotionally and intellectually committed to accomplish your organization’s work, mission and vision.”
Why is it Important?
Engagement characterized by: 1. Meaningful work 2. Clear organizational direction 3. Performance accountability 4. Safe, trusting, effective and cooperative work environment 5. Work is aligned with the employee’s personal values
How do you achieve high levels of Workforce Engagement?
Five Key Steps 1. Establish Framework 2. Hire for Values and Culture 3. Design Processes to meet Employee Key Requirements 4. Measure Results 5. Listen, Learn, Improve
Step 1: Establish Framework
• • • • • Mission Statement Culture Statement Operational Goals Strategies Governance
Step 2: Hire for Values and Culture
• • • • Strategy Alignment with Values Alignment with Culture High Performance
Step 3: Design Processes to Meet Employee Key Requirements
Step 3: Employee Key Requirements
• • • • • • Benefits Work place environment Accountability Training and Development Rewards and Recognition Communication
Results
Step 4: Measure Results
Measure Employee Satisfaction with E-Sat Survey Employee Satisfaction Overall Measure
E-SAT Rollup (overall score)
Actual Goal
82% 86%
Actual
87% 85% 92% Employee engagement 90%
Measure the Processes affecting Employee Satisfaction Goal
86% 90%
7.2 Employee Satisfaction
7.2.1.1
7.2.3.1
% of Employees in Position at or above 75th Percentile Promotions from Within 2013 Q1 Actual
69%
Goal
100% 87% 75%
2013 Q3 Actual
69%
Goal
100% 80% 75%
Step 5: Listen, Learn, Improve
The Process
Take-Aways
1. It’s Extremely Important – No. 2 Goal 2. Remember Five Key Steps 3. Must have Top-Level Involvement 4. Our Approach (the Process) 5. It’s a Journey, not a Destination 6. Listen, Learn, Improve 7. Steal Shamelessly and begin today!