Transcript Management managing the flow Taiichi Ohno - "Let flow manage the processes, and not let management manage the flow." Profit Management Customer Satisfaction Employee Satisfaction Safe Workforce (Safety measures) Motivated Workforce (Motivation measures) 1st choice product available (Availability measures) Meets all requirements (Quality measures) Reasonable cost (Cost measures) Delivered on time (Delivery measures) Acceptable service (Service measures) Management.

Management managing the flow
Taiichi Ohno - "Let flow manage the processes,
and not let management manage the flow."
Profit
Management
Customer
Satisfaction
Employee
Satisfaction
Safe
Workforce
(Safety
measures)
Motivated
Workforce
(Motivation
measures)
1st choice
product
available
(Availability
measures)
Meets all
requirements
(Quality
measures)
Reasonable
cost
(Cost
measures)
Delivered on
time
(Delivery
measures)
Acceptable
service
(Service
measures)
Management System
Support Performace Measures
(measures of support quality)
costs/employee hour - support employees
training costs
learning costs
Costs of Safety:
 prevention
 appraisal
 injuries
Input
Employee
motivation:
 absenteeism
 production/
employee hour
Costs of Quality:
 prevention
 appraisal
 internal failure (process
accuracy
 external failure
(process accuracy) (1st
choice product
availability) (late
delivery)
Process flow efficiency:
 lead time
 takt time to actual
 inventory efficiency
 delivery time
 up time
 costs/ employee hour
 Gemba employees
Production System
Gemba Performance Measures
(measures of flow quality)
Delivery:
Service:
Output
Flow managing the processes
Taiichi Ohno - "Let flow manage the processes,
and not let management manage the flow."
Profit
Management
Employee
Satisfaction
Safe Workforce
(Safety measures)
Costs of Safety:
 prevention
 appraisal
 injuries
Input
Motivated
Workforce
(Motivation
measures)
Employee
motivation:
 absenteeism
 production/
employee hour
Customer
Satisfaction
1st choice
product available
(Availability
measures)
Meets all
requirements
(Quality
measures)
Costs of Quality:
 prevention
 appraisal
 internal failure (process
accuracy
 external failure
(process accuracy) (1st
choice product
availability) (late
delivery)
Reasonable cost
(Cost measures)
Process flow efficiency:
 lead time
 takt time to actual
 inventory efficiency
 delivery time
 up time
 costs/ employee hour
 Gemba employees
Production System
Gemba Performance Measures
(measures of flow quality)
Management System
Support Performace Measures
(measures of support quality)
costs/employee hour - support employees
training costs
learning costs
Delivered on time
(Delivery
measures)
Delivery:
Acceptable
service
(Service
measures)
Service:
Output