Transcript Communities of Practice in - Health Education Yorkshire

Communities of Practice in
NHS Scotland
Annette Thain
[email protected]
Outline
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CoPs in Scotland
Findings from recent research
What does this mean for you?
Practical support
+ 8 Special
Health Boards
Accountable Officers Network
Scotland
“The controlled Drugs Accountable
Officer’s Network Scotland has found the
community a really useful way to have a
single repository for storing approved
documents whilst being able to signpost
practitioners to a single source of
information”
NHS24 Knowledge Lab
Audrey Thompson
“NHS 24 made full use of the support and
technology available from Knowledge
Services to support our need to develop and
design our CoP. Knowledge Services support
and level of expertise proved invaluable, we
could not have done it without them” Clare
Scalon
Learning Disability Speech & Language “The
Community builder toolkit enabled the community to
create the website we envisaged which allowed us
to manage, store and share documents whilst also
creating discussions on specific special interest
topics” James Reid
Dementia Supporting Change
The website provides access to the
resources for the programme
masterclasses plus additional useful
resources to support projects. The
Discussion area supports regional
learning sets.
Highland Link Practitioners
“The Community website as an essential tool
to deliver the programme as it enables the
core team and specialists to share resources
across a diverse geographic area.
Recognise the value and importance of
workbased learning supported by a range of
specialists that individuals in remote areas
would not normally have easy access.”
Dementia Managed Knowledge
Network (MKN)
The dementia MKN offers up-to-date
information, new resources and
opportunities for discussion.
Av monthly stats =450
Number of CoPs =18
Number of members = 492 (excluding
many of the CoPs)
AAC: A Right to Speak
“To date the community has been
particularly useful to members in
building peer relationships with
existing partnerships, and has
enhanced best practice, idea
sharing and subject related
discussions” Joanne Boyle
Borders Research Forum
“The community is for everyone its
main purpose is to offer support,
start a discussion, or a blog about a
particular research topic and to
highlight the work currently ongoing
within NHS Borders” Joy Borowska
CoP support a range of topics including
•Quality improvement initiatives
•National quality improvement
collaboratives
•Education programmes
•CPD
•Topic specific
•Clinical
•Managed Clinical Networks
•Professional groups
Grey
literature eg
local reports,
stats
Literature
searches eg
Medline
People and
experience
Evidence and local context
Librarians to help
Searching and synthesis
Actionable knowledge
Social use of knowledge
Social
interaction and
social learning
Knowledge
into action
Knowledge
in actionable
formats
Over to Igor to hear about his research
• Link with activities at face to
face meetings
• Moderate members on
• Look for opportunities to
receipt of an email
promote
• Email
welcome
message
An online
community
has four with
“Core” roles that need to be addressed.
• Summarise discussions
instructions
The Core Group
• Encourage and invite new
members
• Promote use of profiles
Coordinator
Member Support
Community
of Practice
• Monitor key websites
• Add new links, news etc
• Publish lessons learned
Information
Resources
Website
Administrator
• Organise content
• Keep it up to date
• Devolve responsibilities to
sub pages
All this needs support from a
FACILITATOR
An illustration using the example of the effect
of a Community of Practice
K2A Evaluation Framework
INDIRECT
CONTROL
Long-term
Outcomes
Section 5 – Measuring Impact
Medium-term
Outcomes
DIRECT
INFLUENCE
DIRECT
CONTROL
Health outcomes are improved
Practice is safer, more efficient and more effective
Short-term
Outcomes
Solutions
Know developed together to improve practice
Members invite others to join and report CoP useful
Reach
Members join and participate
K2A
Activities/
Outputs
Workshop to develop Charter and plan
Develop Community Website
Agree hot topic for discussion
Core Group
Facilitator
For more info and the templates to use the framework contact:
Online tool
[email protected]
Results Chain
K2A
Inputs
Staffing
• .5wte AfC band 5 - technical support and training
for new website administrators for 3 months, set
up new community websites with generic content
• .5wte AfC Band 4 admin support to manage
communication and general support eg the 6
monthly reviews
• AfC Band 6 or 7 facilitate workshops as required
• Technical support from IT for bugs fixes
Technology
• Widgets based technology based on Umbraco
content management system developed to
support front end content entry
• 18 different types of widgets to support range
of functionality
• 2 colour schemes
• Search - option to toggle to search The
Knowledge Network from CoPs
Thank you for listening!
Annette Thain
[email protected]