Transcript Electronic Reservation Distribtution

ELECTRONIC RESERVATION DISTRIBUTION
in today’s World
and where does it fit
EDS
•The EDS is composed of two major components:
•The GDS or Global Distribution System. A means of
electronic booking airlines seats, car hire hotel rooms and
ship cruises only by Travel Professionals (mostly agents)
•The IDS or Internet Distribution System. A means of
booking the above services by chanelling potential end user
bookers (self bookers) via the existing GDS or directly
through the Internet system.
Graphic overview of the EDS
Travel Agents
Brick & Mortar
Agencies
Others…
Online Agencies
Next Generation Seamless GDS
Connectivity INCLUDING Automatic
Rate, Availability, and HOD Content
Updates and Distribution
Integrated Single
Database
with Single Image
Inventory
Hotels with epitome PMS
Internet Distribution
Partners include
AOL, Yahoo,
Verizon, Delta,
100+ Convention
Bureaus, 40+ Hotel
Lodging Assocs
and 30 State
Tourism Bureaus.
Direct Connect
Internet Distribution System
(“IDS”) Connectivity INCLUDING
Rate, Availability, and Allotment
Updates and Distribution
Reservation
Delivery via
XML Interface,
Email or Fax
Rates, Allotments
and HOD Content
via core Extranet
Hotels with 3rd Party PMS
Call Center
eCommerce
Web Sites
Travel Portals
Hotels, Resorts
and Chains
Associations,
Memberships
and Destinations
Hosted Web Site
and Travel Portals INCLUDING
Internet Marketing
Reservation
Delivery via Email
or Fax
• Inbound Voice
• Outbound Voice
• Private Label
• Full-Time Reservation Outsourcing
• Overflow and After-Hours Calls
• Traveler’s Support Desk
Call Center Reservation and
Support Services
Rates, Allotments
and HOD Content
via core Extranet
Hotels without a PMS
Major TRAVEL DISTRIBUTION Companies
Who owns who??
(1)
GDS
Leisure
Corporate
Affiliate
Travel
Agency
Galileo,
WizCom
Switch
CheapTickets,
Lodging.com,
Orbitz
Travelport,
Orbitz for
Business
Lodging.com,
Neat Group
Thor
Consortium
Sabre
Travelocity,
Site59,
Travelchannel
Travelocity
Business,
GetThere
Travelocity
Partner,
Travelocity,
Site59,
Nexion
World Choice
Travel
None (1)
Expedia,
Hotels.com,
Hotwire,
Anyway.com,
TV Travel Shop
Expedia
Corporate,
Metropolitan
Travel,
Egencia
WWTE,
Expedia,
Hotels.com
Amadeus
OneTravel.com,
Eviaggi.com,
Opodo
e-Travel
OneTravel.com
Vacation.com
None
None
Pegasus
Switch
HotelBook.com,
TravelWeb.com
None
Online
Distribution
Database (ODD)
Commission
Processing
Services
None
Utell, Unirez,
Pegasus
Solutions
Primary GDS Partners are WorldSpan and Sabre
SOURCE: PhoCusWright Inc.
Time
Share
DSP
RCI
WizCom,
Trust Int’l,
Shepherd
Systems
None
SynXis,
Sabre
Distribution
Technologies
Classic Custom
Interval Int’l
Vacations
Newtrade
Technologies
Leading PLAYERS in the Game
Central Reservation Systems, CRO’s
and Representation Firms
GDS
Switch
Internet Sites
Others in Play
Amadeus
Pegasus
Hotel Information
Systems
Sceptre*
Expedia.com
Datalex
Galileo
WizCom
Chouinard & Myhre
Supranational
GetThere.com
Google
Sabre
Columbus Reservations
SynXis
Hotels.com
HBS
WorldSpan
GenaRes
TravelCLICK*
Hotwire.com
Lanyon
Historic Hotels *
TRUST International
Orbitz.com
MICROS Fidelio
iHotelier
UniRes
PlacesToStay.com
Newmarket
Innlinks*
Utell*
Priceline.com
Ramesys
InnPoints*
Vantis*
Site59.com
Revelex
Kerry Hotels*
WORLD Hotels*
TravelWeb.com
VAS
Leading Hotels*
Travelocity.com
Yahoo
LUXE Hotels
Travelscape.com
Pegasus
Trip.com
Preferred Hotels*
WorldRes.com
* Representation company only which utilizes a 3rd party CRS
FACTS about Electronic Distribution
•In 2005, approximately 32 million US households used the
Web to buy leisure travel, for which they will spend
approximately $64 billion.
•By 2009, this will reach 46.4 million US households,
spending nearly $111 billion. Vacation packages, cruises,
and hotels are poised for the greatest growth.
SOURCE: Forrester’s Consumer Technographics North American Travel Online Study
Online Traveler’s PROFILE
• The typical Booker has been
buying online for 3.3 years,
and while they buy 60% of their
trips online, that still leaves a
solid chunk bought offline.
• Middle aged adults, almost
evenly divided among men and
women.
• Well educated, upper-middle
income earners – the average
household income of
$80,361/year.
• They travel regularly, spending
$3,484/year on leisure travel.
• They stay at hotels 2.8
times/year for leisure trips.
FACTS about Online Travelers
•Online long-haul leisure travelers – online leisure
travelers who have taken a trip outside the continental
US in the past 12 months – represent 25% of online
leisure travelers. These travelers earn more, travel
more often, and spend more than other online leisure
travelers. They also view the Web as an integral
part of their travel planning and purchasing
process. Web agencies top the list of where online
long-haul travelers research and buy leisure travel, but
these travelers will continue to rely on both online
and offline sources – and will continue to reveal the
nuances when it comes to price.
FACTS about Online Travelers
•Vacation home (timeshare) travelers – leisure travelers
who own or consistently rent a vacation home – represent
more than 8% of online leisure travelers. This group is
older and wealthier than travelers without vacation homes,
but despite their age, they show a surprising proclivity for
online booking: 74% of vacation home travelers book
travel online. Travel companies should not ignore this
group, because despite having a fixed leisure destination,
they actually take other types of trips more frequently than
other leisure travelers.
FACTS about Online Travelers
•Y generation online leisure travelers – young adults age
18 to 24 – are influencing massive changes in how travel is
distributed, marketed and sold. That’s because this is the
first true “Web generation” of travelers – a group that, as
a whole, ignores offline points of sale and has no brand
loyalty. This group is more likely to fly than older
travelers and to use alternative places to stay, such as
home or condo rentals. To earn this sophisticated, active,
yet cynical group’s business, travel marketers must track
travelers as they age over time, create or build up events
to satisfy their thirst for appointment travel, and rethink
their loyalty programs to bond with travelers before
they start to think about “brand loyalty”.
UNDERSTANDING the Various Booking Options
for Travelers
OPTION 1: The TELEPHONE
The TELEPHONE
1. Call Hotel’s Sales or
Reservations Office Direct
The TELEPHONE
1. Call Hotel’s Sales or
Reservations Office Direct
2. Call Hotel’s Central
Reservations Office
The TELEPHONE
1. Call Hotel’s Sales or
Reservations Office Direct
2. Call Hotel’s Central
Reservations Office
3. Call Travel Agent
The TRAVEL AGENT
Approximately 185,000 Travel Agencies Worldwide
50,060
50,251
21,636
Asia Pacific
EMEA
Latin America
USA/Canada
65,750
Representing over 800,000 Travel Agents
FACTS about Travel Agents
•Approximately 92 million hotel room nights were booked
by Travel Agencies in 2005.
•Brick and Mortar Agencies generated 80.6% of all GDS
bookings.
•19.4% of all GDS bookings were through GDS powered
Web sites.
•The average rate for room nights booked through Travel
Agents was 31.2% higher than the average rate for room
nights booked via the Internet.
SOURCE: TravelCLICK eMonitor
TRAVEL AGENT Hotel Bookings - 2004
Room Nights
Pct. Growth
Avg. Daily Rate
Pct. Growth
Travel Agent Component
92,172,342
5.7%
$132.13
6.6%
Consumer Internet
Component
22,209,367
10.6%
$100.73
10.2%
114,381,709
7.5%
$126.03
6.9%
Total GDS & Pegasus
Hotel e-Commerce
SOURCE: TravelCLICK eMonitor
Performance by MARKET SEGMENT
Market Segment
Room Nights
Pct. Growth
Avg. Daily Rate
Pct. Growth
Luxury
2,513,475
15.9%
$310.64
7.0%
Upscale
33,577,310
3.4%
$154.01
6.4%
Mid-Scale
39,588,218
6.3%
$101.15
5.5%
7,501,869
1.9%
$70.78
3.9%
Budget
SOURCE: TravelCLICK eMonitor
GLOBAL DISTRIBUTION SYSTEMS
Hotels
Rental Cars
Airlines
Cruises
GLOBAL DISTRIBUTION SYSTEMS – Amadeus
• Founded in 1987 by Air France, Iberia, Lufthansa, and SAS, Amadeus
is the youngest of the four GDS companies.
• Large European Representation.
• Comprehensive data network and database, among the largest of
their kind in Europe, serve more than 57,000 travel agency locations
and more than 10,500 airline sales offices in some 200 markets
worldwide. 400 airlines, 55,000 hotel properties, 52 car rental
companies, 9 cruise lines, 33 railroads, and 229 tour operators.
• Provides access to approximately 58,000 hotels and 50 car rental
companies serving some 24,000 locations.
• Having acquired e-Travel, Inc. from Oracle Corporation in July of
2001, Amadeus now has a new business unit dedicated to delivering
solutions to e-commerce players worldwide.
GLOBAL DISTRIBUTION SYSTEMS – Galileo
• Galileo International was founded in 1993 by 11 major North
American and European airlines.
• North America, Europe, the Middle East, Africa, and the
Asia/Pacific region.
• October of 2001, Cendant Corporation acquired Galileo
International for approximately $1.8 billion in common stock
and cash.
• Serves travel agencies at approximately 45,000 locations.
• 500 airlines, 227 hotel companies, 33 car rental companies
and 368 tour operators.
GLOBAL DISTRIBUTION SYSTEMS – Sabre
• Sabre was founded in the mid 1960’s by 4 major North American
Airlines... most predominantly American Airlines.
• Represented in 45 countries, is a leading provider of technology
for the travel industry.
• In July of 1996, Sabre became a separate legal entity of AMR
(parent company of American Airlines).
• Sabre connects more than 60,000 travel agency locations around
the world.
• 400 airlines, 55,000 hotel properties, 52 car rental companies,
9 cruise lines, 33 railroads, and 229 tour operators.
GLOBAL DISTRIBUTION SYSTEMS – WorldSpan
• Founded February 7, 1990, Worldspan was originally owned by
affiliates of Delta Air Lines, Inc., Northwest Airlines, and TWA.
• Worldspan has successfully developed the strategies, solutions,
and services to ensure the company’s long-term success in the
new web-based world of travel distribution.
• Datalex is a large partner, thus enhancing it’s web direction.
• Worldspan currently serves 20,021 travel agencies in nearly 90
countries and territories.
• Worldspan connects approximately 421 airlines, 210 hotel
companies, 40 car rental companies, 39 tour and vacation
operators, and 44 special travel service suppliers.
New GDS provider
“Luftonav”
•In March Lufthansa announced that they will join G2
switchworks and ITA software as a preferred supplier to
provide an alternative access platform to Star Alliance
airlines.
•These airlines include:
•Air Canada, Air New Zealand, ANA, Austrian, bmi, LOT
•Lufthansa, SAS, Singapore, TAP, Thai, United, US Air, Varig
•Reading through the press announcement in small print
you can see that this is a joint development by Navigant
(owns TQ3), Amex and Carlson.
•More choice in fact means more global players having a
piece of the action across all their spheres of corporate
influence
GDS Travel Agency Installations by REGION
40,000
35,000
30,000
Amadeus
Galileo
Sabre
Worldspan
25,000
20,000
15,000
10,000
5,000
0
Asia Pacific
EMEA
Latin America
USA/Canada
TRAVEL AGENT Reservations
SWITCH
(WizCom or
Pegasus)
CRS
Travel Agency
CRS
Hotels, Resorts and
Inns
GDS SWITCH COMPANIES
PURPOSE: To pass the data between the GDSs and the Central Reservation Systems (and
Offices) and to reduce the costs of individual connections to each GDS. These
switches levy approx. $1 pre transaction.
Pegasus
Solutions
• Founded in 1989 by16 hotel
companies and offers the
UltraSwitch communication link
• Originally known as THISCO
WizCom
International
• Began in 1987 to provide GDS
and reservation services
• Subsidiary of Cendant
TRAVEL AGENT Reservations
SWITCH
(WizCom or
Pegasus)
CRS
Travel Agency
CRS
Hotels, Resorts and
Inns
GDS CONNECTIVITY Types
Type B Processing
Type B (or teletype) connections
work via ARInc or SITA data
communications lines and can be
compared to sending a fax -- you
know your message has been
received but have to wait for a
response. Type B connectivity allows
for greater speed and convenience
for travel agents over manual
processing. With Type B links, the
confirmation number is updated in
the PNR and placed in the travel
agent’s queue generally within
minutes to a few hours after
completing the reservation
depending on the hotel company’s
operational procedures.
Why it matters to a TA
The travel agent has to complete the
hotel booking request, end the
transaction and re-display the PNR
(pseudo city code) to determine if
the reservation has been confirmed.
Type B communication is used as a
“fall-back” procedure for hotel
companies using Type A processing
when a Type A link is down for
maintenance, for example. On
occasion, every hotel company that
uses Type A links will revert to Type
B. This explains why it is possible to
receive confirmation numbers
immediately during one transaction
while for another at
the same hotel there is an
longer confirmation
delivery time.
GDS CONNECTIVITY Types
Type A Processing
Type A connections use a dedicated
telephone line and provide
interactive confirmation processing.
It can be compared to talking to
someone on the telephone -- you
send your message and receive a
reply almost immediately without
having to end the record.
Why it matters to a TA
Type A connectivity works in “real
time”. It provides an immediate
response allowing travel agents to
receive their hotel reservation
confirmation number within about 7
seconds.
Advantages of Type A Connectivity:
• Confirmation speed – about 7
seconds or less
• Interactive processing and error
response
GDS CONNECTIVITY Types
Seamless Processing
Seamless connectivity is an advanced
connection for displaying interactive
data. Reservation processing is still
Type A, but the messaging standards
are newer and more efficient.
Additionally, interactive
modifications and cancellations are
usually included in this level of
connectivity.
Why it matters to a TA
Seamless connectivity allows much
of the room description, rate,
booking rules and availability data
displayed to a travel agent through
their GDS to be gathered directly
from the hotel company’s central
reservation system.
Advantages of seamless connectivity:
• Viewing information drawn directly
from CRS
• Confirmation speed
• Real-time information
• More information and more
accurate information
• Information is less cryptic –
more user friendly language
GDS CONNECTIVITY Types
Next Generation Seamless
Also known as “NGS”, this
technology enhances and is built
upon classic Seamless Connectivity
to allow seamless data to be
displayed on the multi-property,
hotel list and availability displays.
Why it matters to a TA
Next Generation Seamless products
make the ‘shopping’ displays in GDSs
more accurate with real time
seamless data and aids the selection
process thus improving the first step
in the shopping/booking process in
GDS.
Each GDS has its own name for their NGS Product:
Amadeus – Dynamic Access
•Galileo – Inside Shopper
•SABRE – Direct Connect Shopper
•WorldSpan – Integrated Source
•
ADVANTAGES of Next Generation Seamless
Connectivity
•Real-time information on the first hotel availability displays
•Alleviates misinformation between the multi-hotel
availability displays and single hotel displays
•Saves time by making appropriate hotel selections from the
multi-hotel availability display
•Saves time by manipulating the multi-hotel availability
displays to users specific hotel requests/requirements
RESULTING in an average sales increase of 30%
versus seamless connected CRS
TRAVEL AGENT Reservations
SWITCH
(WizCom or
Pegasus)
CRS
Travel Agency
CRS
via Interface, EMail Communication or Fax
Hotels, Resorts and
Inns
TOP 10 GDS Cities Worldwide
The top 10 worldwide destination markets in room nights for GDS and
Pegasus third-party powered websites, in order, were:
Room Nights
% Change
ADR
% Change
New York
1,309,573
4.1%
$231.06
15.8%
Los Angeles
1,070,862
3.2%
$139.28
7.4%
San Francisco/Oakland/San Jose
968,082
2.7%
$142.61
6.1%
Washington/Baltimore
965,632
3.1%
$156.63
9.6%
Chicago
816,259
4.8%
$140.92
9.0%
London
783,472
1.4%
$227.33
0.0%
Dallas
579,312
8.3%
$104.11
4.5%
Atlanta
542,328
2.9%
$109.80
6.2%
Boston
499,296
4.8%
$156.08
3.2%
Houston
417,368
5.2%
$109.42
4.3%
SOURCE: TravelCLICK 3Q2005
OPTION 2: The INTERNET
WHY Leisure Travelers Book
at Their Favorite Sites
•The ease of shopping online makes it hard for travel
companies to develop site loyalty – just one in three US
online leisure Bookers have a Web site they regularly
use to buy their leisure travel. Nearly all Bookers with a
favorite site use it because they have previously visited it,
but the strength of familiarity isn’t enough to sustain
the relationship – low prices, immediate email
confirmations, and ease of use also matter. These
travelers are valuable, as they spend more and take more
trips than Bookers without favorite sites. To win them,
entice them with both quality and price: Bookers with
a favorite site are just as likely to indulge in travel
as pick the lowest price.
The INTERNET
1. Brand Sites
71.4% of Internet Bookings
WHY a Best Available Rate?
•Over the past two years, best available rates have become
part of the travel industry landscape, primarily among
hotels. Do they work? Yes, once Web travelers make sure
they’re not just marketing fluff. In fact, more than 2 in 10
US leisure travelers are fervent Best Rate supporters.
Supporters are brand loyal but – ironically – prefer to buy
from Web agency sites. Best Available Rate help
suppliers keep existing market share and can be used
to steal share from intermediaries. But Web agencies can
also benefit from Best Available Rates – by stealing business
from other Web agencies rather than alienating suppliers.
The INTERNET
1. Brand Sites (71.4%)
2. Retail Sites
12.5% of Internet Bookings
also referred to as
“Online Travel Agencies”
The INTERNET
1. Brand Sites (71.4%)
2. Retail Sites (12.5%)
3. Merchant Sites
8.6% of Internet Bookings
SHARE of Channel Bookings
Share of
Internet Bookings
Share of
Channel Bookings
Pct. Change over
2003
Merchant Sites
8.6%
100.0%
9.0%
Expedia
3.0%
35.4%
5.0%
Hotels.com
2.6%
30.5%
-15.8%
Travelocity
1.7%
19.2%
109.3%
Orbitz
0.8%
9.4%
-0.5%
TravelWeb
0.3%
4.0%
24.5%
Lodging.com
0.1%
1.5%
n/a
SOURCE: TravelCLICK eTRAK
The INTERNET
1. Brand Sites
(71.4%)
2. Retail Sites (12.5%)
3. Merchant Sites (8.4%)
4. Opaque Sites
7.5% of Internet Bookings
SHARE of Channel Bookings
Share of
Internet Bookings
Share of
Channel Bookings
Pct. Change over
2003
Opaque Sites
7.5%
100.0%
16.0%
Priceline
5.8%
77.8%
16.6%
Hotwire
1.7%
22.2%
14.1%
SOURCE: TravelCLICK eTRAK
WHO gets WHAT from WHERE and HOW?
Site
Source
Travelocity.com
Sabre
Expedia.com
WorldSpan/Pegasus/Own Extranet/PMS I-face
Orbitz.com
Pegasus
CheapTickets.com
Galileo
Hotwire.com
Pegasus
PlacesToStay.com
WorldRes
Hotels.com
Fax/Own Extranet/PMS I-face
Priceline.com
Worldspan
WHO gets WHAT from WHERE and HOW?
Site
Middleman
Source
Yahoo.com
Travelocity
Sabre
AOL.com
Travelocity
Sabre
Earthlink.com
Expedia
Worldspan/Own Extranet/PMS I-face
MSN.com
Expedia
Worldspan/Own Extranet/PMS I-face
Lycos.com
Orbitz
Pegasus
AltaVista.com
Orbitz
Pegasus
Excite.com
Expedia
Pegasus
Passkey.com
Hotel Direct
GetThere.com
Sabre
RESERVATION SOURCES
for Major Hotel Brands CROs – 2004
CRO Hotel Bookings
Pct. Of 2004 Res
Pct. Of 2003 Res
Pct. Change
Brand Websites
21.9%
18.1%
21.5%
Retail Websites
3.8%
4.3%
–11.1%
Merchant Websites
2.6%
2.2%
22.3%
Opaque Websites
2.3%
2.6%
– 12.3%
TOTAL INTERNET
30.7%
27.1%
13.1%
GDS Travel Agent
35.3%
36.5%
– 3.3%
TOTAL ELECTRONIC
66.0%
63.6%
3.7%
Voice
34.0%
36.4%
– 6.5%
100.0%
100.0%
TOTAL FOR CROs
SOURCE: TravelCLICK eTRAK
RESERVATION SOURCES for Total Hotel Bookings
CRO Hotel Bookings
Pct. Of CRO Res
Pct. Of Total Res
Hotel Website
21.9%
9.1%
Retail Websites
3.8%
1.8%
Merchant Websites
2.6%
1.2%
Opaque Websites
2.3%
1.1%
TOTAL INTERNET
30.7%
13.2%
GDS Travel Agent
35.3%
16.8%
TOTAL ELECTRONIC
66.0%
30.0%
Voice
34.0%
17.5%
100.0%
47.5%
Hotel Direct
--
52.5%
TOTAL HOTEL BOOKINGS
--
100.0%
TOTAL FOR CROs
Electronic Distribution… ANY HOTEL Can Play
Sample
RATE STRUCTURE
Sell Price
per night
DSP Fee
(per res)
Travel
Agent
Merchant
Net
Revenue*
ADR
(net)
Direct Call
$100
N/A
N/A
N/A
$250
$100
Retail (unrestricted)
GDS/Travel
Agent
$120
$10 (avg)
$30
N/A
$260
$104
Retail (unrestricted)
Own Website
$85
$5 (avg)
N/A
N/A
$208
$83
Retail (restricted; prepay)
Own Website
$75
$5 (avg)
N/A
N/A
$183
$73
Merchant Net – 25% markup
(restricted; $25 cancel fee)
Third Party
Internet
$98
$10 (avg)
N/A
$50
$185
$74
Merchant Net – 18% markup
(restricted; $25 cancel fee)
Third Party
Internet
$87
$10 (avg)
N/A
$30
$178
$71
Opaque – part of package
Own Website
$75
(factor)
$5 (avg)
N/A
N/A
$183
$73
Opaque – part of package or
brand opaque
Third Party
Internet
$75
(factor)
$10 (avg)
N/A
N/A
$178
$71
Rate Type
Channel
Retail (unrestricted)
* Based on 2.5 average length of stay
Major TRAVEL DISTRIBUTION Companies
Who owns who??
(1)
GDS
Leisure
Corporate
Affiliate
Travel
Agency
Galileo,
WizCom
Switch
CheapTickets,
Lodging.com,
Orbitz
Travelport,
Orbitz for
Business
Lodging.com,
Neat Group
Thor
Consortium
Sabre
Travelocity,
Site59,
Travelchannel
Travelocity
Business,
GetThere
Travelocity
Partner,
Travelocity,
Site59,
Nexion
World Choice
Travel
None (1)
Expedia,
Hotels.com,
Hotwire,
Anyway.com,
TV Travel Shop
Expedia
Corporate,
Metropolitan
Travel,
Egencia
WWTE,
Expedia,
Hotels.com
Amadeus
OneTravel.com,
Eviaggi.com,
Opodo
e-Travel
OneTravel.com
Vacation.com
None
None
Pegasus
Switch
HotelBook.com,
TravelWeb.com
None
Online
Distribution
Database (ODD)
Commission
Processing
Services
None
Utell, Unirez,
Pegasus
Solutions
Primary GDS Partners are WorldSpan and Sabre
SOURCE: PhoCusWright Inc.
Time
Share
DSP
RCI
WizCom,
Trust Int’l,
Shepherd
Systems
None
SynXis,
Sabre
Distribution
Technologies
Classic Custom
Interval Int’l
Vacations
Newtrade
Technologies
Graphic overview of the EDS
Travel Agents
Brick & Mortar
Agencies
Others…
Online Agencies
Next Generation Seamless GDS
Connectivity INCLUDING Automatic
Rate, Availability, and HOD Content
Updates and Distribution
Integrated Single
Database
with Single Image
Inventory
Hotels with epitome PMS
Internet Distribution
Partners include
AOL, Yahoo,
Verizon, Delta,
100+ Convention
Bureaus, 40+ Hotel
Lodging Assocs
and 30 State
Tourism Bureaus.
Direct Connect
Internet Distribution System
(“IDS”) Connectivity INCLUDING
Rate, Availability, and Allotment
Updates and Distribution
Reservation
Delivery via
XML Interface,
Email or Fax
Rates, Allotments
and HOD Content
via core Extranet
Hotels with 3rd Party PMS
Call Center
eCommerce
Web Sites
Travel Portals
Hotels, Resorts
and Chains
Associations,
Memberships
and Destinations
Hosted Web Site
and Travel Portals INCLUDING
Internet Marketing
Reservation
Delivery via Email
or Fax
• Inbound Voice
• Outbound Voice
• Private Label
• Full-Time Reservation Outsourcing
• Overflow and After-Hours Calls
• Traveler’s Support Desk
Call Center Reservation and
Support Services
Rates, Allotments
and HOD Content
via core Extranet
Hotels without a PMS