Transcript Presentation to CRM Leadership

Fall 2004 Customer IT
Training Needs Survey
What did the ITaP trainers want to find out?
 Whether the Purdue community does/would attend IT technical
training, and for what purpose
 What topics customers need/want
 Preferred training delivery methods, duration, times,
locations
 Patterns by constituency type or organization
 Specific needs by staff type or school/division that are not being met
ITaP Trainers Working Group
www.itap.purdue.edu/training
Response Rate: Good!
Total WL A/P, clerical, service, graduate
staff selected
(Including Extension Educators,
excluding ITaP staff for a later specific
internal survey and those who were in
the pilot study group)
• # surveys delivered via email =
12,177
• # responses = 1677,
from these areas
13.8% of those who
received the email
responded
All Admin VP areas
434
All Academic Schools
1057
Provost's Other Areas
179
Intercollegiate Athletics
7
ITaP Trainers Working Group
www.itap.purdue.edu/training
Of those who responded….
 59.7% have attended ITaP courses for professional skill
development or job-related projects
 Close to 70% would attend future classes for that reason
 21.4% do not have enough time in their work schedules to
attend classes
 20.6% did not know IT technical courses/topics were
available
ITaP Trainers Working Group
www.itap.purdue.edu/training
Most Requested General
Training Topics
Requested General IT
Top 10 & 20
Topics
Overall Topics
Adobe Photoshop
519
Microsoft PowerPoint
458
Microsoft Excel
442
Microsoft Access
394
Adobe Acrobat
318
Macromedia Dreamweaver
304
Data Analysis Using Excel
294
SAS
271
Microsoft Excel for Researchers
271
Requests Matched by Staff
Group
A/P Staff
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
Microsoft Access
Macromedia Dreamweaver
Microsoft Outlook
Microsoft Publisher
Microsoft FrontPage
265
259
Microsoft Outlook
Microsoft Word
Graphics and Digital Imaging
WebCT/Vista
Macromedia Flash
UNIX/Linux
Digital Video
Microsoft Access for Researchers
Microsoft Word for Researchers
Macromedia Fireworks
SPSS
Object-oriented prog. C, C++
254
236
234
232
227
226
199
185
185
163
163
154
WebCT/Vista
Adobe Photoshop
Microsoft PowerPoint
Microsoft Excel for Researchers
SAS
Microsoft Excel
Digital Video
Top 5
Ranked
Topics
199
183
177
175
119
119
Faculty
Grad Staff
Adobe Photoshop
Microsoft Excel for Researchers
SAS
UNIX/Linux
Data Analysis Using Excel
Requests Matched by Staff
Group
Clerical
Microsoft Excel
Adobe Photoshop
Microsoft Access
Microsoft PowerPoint
Adobe Acrobat
Microsoft Publisher
Top 5
Ranked
Topics
95
94
92
92
81
75
Service
83
80
73
54
54
54
50
Adobe Photoshop
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Word
Adobe Acrobat
UNIX/ Linux
21
21
21
16
14
12
11
139
122
121
120
94
Other
Microsoft PowerPoint
Microsoft Excel for Researchers
Microsoft Access
Data Analysis Using Excel
Adobe Photoshop
Microsoft Access for Researchers
12
11
9
8
8
8
TOP 10
ITaP Trainers Working Group
TOP 11-20
www.itap.purdue.edu/training
Most Requested
Discovery & TLT Topics
Research Oriented Topics
Introduction to SAS
MATLAB
Intro to Visual Basic for Apps
Intro to SPSS
UNIX / Linux Sys Admin
Intro to Perl
Mathematica
FORTRAN 90 with MPI
Intro to Python
Top
Topics
280
234
224
188
187
182
143
77
70
Other
53
Envision Center Topics
Overall Envision Center
Virtual Reality
Motion Capture
163
125
112
Instructionally-Oriented Topics
How to create interactivity in PPT
How to build a website-instructional
Getting instructional materials online
Creating video tutorials
Using tech to enhance learning
Basic Web Accessibility
Video editing
Copyrights and you
Technology in the classroom
Instructional Design & Tech
383
374
242
191
184
174
174
161
157
152
Research Oriented
Envision Center
Instructional
Requests Matched by Staff
Top
Group
Topics
A/P staff
How to create interactivity in PPT
120
How to build a website - instructional
85
Intro to Visual Basic for Apps
74
Get instructional materials online
69
Intro to SAS
68
Creating video tutorials
64
Using tech to enhance learning
57
Intro to Perl
53
Requests Matched by Staff
Group
Top Topics
Faculty
How to create interactivity in PPT
117
How to build a website - instructional
103
Get instructional materials online
81
Active learning through tech
64
Using tech to enhance learning
62
Intro to SAS
61
Intro to SPSS
43
Overall Envision Center
41
UNIX/ Linx Sys Admin
Intro to SPSS
Overall Envision Center
Virtual Reality
MATLAB
Intro to Perl
Intro to Visual Basic for Apps
Virtual Reality
39
35
33
28
Clerical
How to build a website - instructional
Basic Web Accessibility
How to create interactivity in PPT
Getting instructional materials online
Intro to Visual Basic for Apps
40
30
29
22
19
Other
How to create interactivity in PPT
How to build a website - instructional
Using tech to enhance learning
MATLAB
11
7
4
4
Grad Staff
MATLAB
How to build a website - instructional
Intro to SAS
How to create interactivity in PPT
UNIX/ Linux Sys Admin
Intro to SPSS
Mathematica
Overall Envision Center
Video editing
Getting instructional materials online
Motion Capture
Creating video tutorials
51
41
40
29
150
132
125
98
97
90
89
73
63
61
60
47
ITaP Trainers Working Group
www.itap.purdue.edu/training
Most Requested Topics by
Organizational Unit
Highlighted Schools/
Areas of Specific Note
School of Ag
Adobe Photoshop
Microsoft PowerPoint
Microsoft Excel
SAS
Microsoft Access
Macromedia Dreamweaver
Data Analysis Using Excel
Microsoft Excel for Resarchers
Adobe Acrobat
Microsoft Frontpage
Microsoft Outlook
Graphics and Digital Imaging
Microsoft Access for Research
Microsoft Publisher
UNIX/Linux
VP Student Services
Microsoft Excel
Microsoft Access
School of Vet Med
Adobe Photoshop
Microsoft PowerPoint
VP HFS
Microsoft Excel
Microsoft PowerPoint
Microsoft Publisher
# of People
Requesting
Training
85
70
61
56
55
51
49
49
48
43
41
40
39
39
32
33
30
23
18
30
26
21
Highlighted Schools/ Areas of
Specific Note
College of Engineering
UNIX/Linux
Adobe Photoshop
Object-Oriented Programming, C,C++
Microsoft Excel for Researchers
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Microsoft FrontPage
Graduate School
Adobe Photoshop
Data Analysis Using Excel
SAS
Purdue Libraries
Microsoft Access
Macromedia Flash
Microsoft Excel
Adobe Photoshop
School of Technology
WebCT/ Vista
Microsoft PowerPoint
VP for Business Serv
PageCenter
Microsoft Access
BrioQuery
Microsoft PowerPoint & Excel
SAS
# of People
Requesting
Training
56
50
41
38
36
33
32
31
45
32
31
11
10
9
9
17
17
31
30
30
27
27
ITaP Trainers Working Group
Highlighted Schools/ Areas of
Specific Note
School of Liberal Arts
Adobe Photoshop
WebCT/Vista
Macromedia Dreamweaver
Microsoft PowerPoint
Microsoft Excel
School of Science
Adobe Photoshop
UNIX/Linux
Microsoft PowerPoint
Microsoft Access
Microsoft Excel
School of Management
Adobe Photoshop
Microsoft Access
School of CFS
Microsoft Excel
Microsoft PowerPoint
Microsoft Excel for Research
SAS
Microsoft Access
Senior VP for Advancement
Microsoft PowerPoint
Microsoft FrontPage & Publisher
VP Physical Facilities
Microsoft Excel
Adobe Photoshop
www.itap.purdue.edu/training
# of People
Requesting
Training
52
45
38
38
29
54
49
37
31
31
18
17
23
23
21
21
19
6
5
35
26
Preferred Months for
Training
 Responses were similar across all staff types
• Top months preferred were February, June, and July
ITaP Trainers Working Group
www.itap.purdue.edu/training
Preferred Locations for
Training Sessions
• Clerical and A/P were higher in preference for FREH
• Grad Staff and faculty showed more preference for the central
campus locations
ITaP Trainers Working Group
www.itap.purdue.edu/training
Other Logistic Preferences
 Locations on main campus or in their departments;
however, slightly less than 1/2 would attend off campus
location
 Training presented M-F, in the 8am-5pm timeframe was
overall preferred
• A much lesser choice overall was M-F, 6-10pm and it was only
preferred by Grad Staff
 Session lengths:
• Overall 2 Hrs
• Second 3-4 Hrs
ITaP Trainers Working Group
www.itap.purdue.edu/training
Learning Methods and
Communication Preferences
…all groups responded similarly…
 Notification Method…
 Workshops
 Online Learning
 One-on-one training
 Reference Materials
preferred to be
notified of training
opportunities via
email!
ITaP Trainers Working Group
www.itap.purdue.edu/training
Next steps…
 Communicate results to senior
ITaP staff and the Purdue
community
 Respond to areas that
expressed specific concerns
 Develop ITaP training priorities
that balance customer needs
with ITaP’s strategic goals
 Explore partnerships with
resources inside and outside
ITaP to meet customer needs
ITaP Trainers Working Group
www.itap.purdue.edu/training