Transcript Food Stamp Employment and Training

Food Stamp Employment and
Training
Operating a Volunteer Program
Spring Training 2011
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Objectives
• The basics of operating a volunteer program
 Who can we serve?
 What cases will be created in the One-Stop
Service Tracking (OSST) system via the
interface?
 What participants will be mailed an Outreach
Letter?
 What if the food stamp recipient has a case
in OSST but is not mailed a letter?
 What if a food stamp recipient wants to
volunteer but does not have a case in the
OSST system?
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Objectives
• The basics of operating a volunteer program
 What activities can our program participants
be engaged in?
 How many hours does a participant have to
complete each month to get transportation
assistance?
 What if the FSET participant does not show
to an appointment, an activity, etc.?
 Can a participant receive a Food Stamp
Reimbursement (FSR)?
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Engaging Volunteers - FSET
• Who can we serve?
 An individual who is receiving food stamps that
is not already engaged in the Welfare Transition
(WT) program
• Eligibility
 The OSST system will create cases based on
data from the FLORIDA to OSST interface
 Regional staff can
• Review a food stamp recipient’s eligibility in the
DCF’s data entry system, the FLORIDA system
• Enroll the food stamp recipient in the volunteer
program
• Create a case or reopen the case in the OSST
system
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Engaging Volunteers - FSET
• What food stamp records generate cases in
OSST?
 If the food stamp recipient is a “work
registrant”, a case will be built in OSST
 If the food stamp recipient is an
Unemployment Compensation recipient, a
case will be built in OSST
• The cases will have an engagement to-do
created
• FSET program staff will not need to confirm
the engagement to-dos
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Engaging Volunteers - FSET
• Who will be mailed an Outreach
Letter?
• Only on cases where the participant
is 16 through 39
– This is based only on limited
funding
– If additional funds can be secured
to expand outreach, we will
outreach to additional participants
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Engaging Volunteers - FSET
• Who will be mailed an Outreach
Letter?
If the letter is mailed, a FSET
Participation Notice Activity (599) will
be added to the case on the Skill
Development screen
• Actual Start Date
• Anticipated End Date
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Engaging Volunteers - FSET
• What happens if an Outreach Letter is
not mailed?
 The engagement to-do will be confirmed
 A 593 “Authorization for On-line Activity”
is entered
• Actual Start Date
• Anticipated End Date
• Authorizing the participant to sign in to
OSST, complete the orientation process,
answer the assessment questions,
select an activity, get his/her next steps
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Engaging Volunteers - FSET
• What happens if a case is not created
in OSST?
Some food stamp recipients will be
introduced to the program via other
workforce programs and outreach
methods
• An individual is looking for work in the
career center, and staff learns that
(s)he is getting food stamps
• The individual needs “intensive”
engagement in activities, as well as
transportation assistance
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Engaging Volunteers - FSET
• What happens if a case is not created
in OSST?
You must determine if the individual is
eligible
• Receiving food stamps
You must determine if a case is in the
OSST system
You must record all engagement in the
OSST system
You must ensure the participant is
getting food stamps the entire time
(s)he is engaged in the program
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Engaging Volunteers - FSET
• What activities can volunteers participate
in?
 Job search
 Job search training
 Vocational training
 Education
 Workforce Investment Act (WIA)/Trade Adjustment
Assistance (TAA) Program activities
 Work experience
 Self-initiated work experience
 Employment Retention Services (ERS)
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Engaging Volunteers - FSET
• What if the volunteer does not attend an
activity, an appointment, etc.?
 Do not start the conciliation process
 Do not request a sanction
 Reach out to the volunteer
• Try to call the volunteer
• Find out why (s)he did not attend the
appointment or activity
• Does the volunteer need services or
additional assistance?
• Mail a new appointment to see if the volunteer
can be re-engaged
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Engaging Volunteers - FSET
• There will be many people that may not
respond to the Outreach Letter. Will we have
to close all of those cases?
 No
 If the participant does not complete the online process within 90 days of the Actual
Start Date, the case will close automatically
 If the participant does not attend a local
orientation session (and the 599, 593, 594
closed by staff), the case will close
automatically after 90 days of the Actual
Start Date
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Engaging Volunteers - FSET
• What if the participant does not turn in
his/her hours of participation? Will we have
to close those cases?
 No
 If the Job Participation Rate (JPR) screen is
not updated with hours greater than zero for
more than 180 days, the case will be closed
in OSST
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Engaging Volunteers - FSET
• The system’s case is closed. The individual comes in
later and wants to start volunteering. What are my
next steps?
 Check the FLORIDA system
• Is the individual getting food stamps?
– IQEL
• Document that (s)he is getting food stamps and keep
the documentation in the case file
• Reopen the case in OSST
• Start recording engagement
• Each month, staff must verify the individual is still
getting food stamps to continue offering services
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Engaging Volunteers - FSET
• Who can get a FSR (transportation
assistance)?
 An FSET volunteer
• Who is engaged in the FSET program
• Who has an activity (component) in the system
• Who has provided documentation of participation in
the activity
• Who has documented costs associated with
participating in activities
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Engaging Volunteers - FSET
• What documentation is needed to prove that
(s)he spent money to attend activities
(transportation)?
 Receipts for gas
 Receipts for buying a bus pass
 Self-attestation
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Engaging Volunteers - FSET
• Case notes
 Notes describe each step that you take to
engage the program participant
 Please document
• Eligibility
• Enrollment
• Engagement
• Hours completed
• Etc.
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If you have any questions, comments, or
concerns, please contact
the Food Stamp and Employment Training
Team
through the Department of Economic
Opportunity’s Call Center at
1-866-352-2345
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with
disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD
equipment via Florida Relay Service at 711.
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