Convergence in Parking and Transit Steven Grant LTK Engineering Services Senior Systems Consultant Washington, DC

March 19th, 2013

2013 Fare Collection Workshop/ TransITech Conference

The Connected Traveler

• Access to data at each node of travel via mobile technology • Influence of social media and mobile apps • Changing dynamics of customer engagement and expectations

The Potential for Payment Convergence

• Smart phone market penetration expectations • Smart phone apps – move from desktop-based methods to mobile methods • Additional payment methods using mobile wallets

Parking Payment Trends

• Shared revenues with multiple partners • Meeting customer convenience preferences • Increased demand for cashless or electronic payment forms • Increased use of smart phones to find, reserve and pay for parking • Increase in innovative technologies to improve access control

Converging Payment and Access Methods

• Contact and Contactless Credit Cards • Mobile Ticketing apps • Near Field Communication • Pre-booking systems • PIV Cards • EZ-Pass • Transit cards (joint tickets) • Account setup and access

Challenges for Transit and Parking

• Keeping current with developing payment technologies across multi modal transport • Accepting these payment technologies across all transport channels • Data security and personal privacy • Meeting consumer expectations

Conclusions

• Parking and transit customers share common payment and information technologies • Parking and transit customers share common expectations • Transit agencies need to be aware of developments in the parking “space” and in consumer behavior

Thank You

Steven Grant Senior Systems Consultant [email protected]