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To ensure effective working the Integrated Services Group will review and monitor all cases that are being dealt with by ISCAN In order to evaluate how ISCAN is working, we would like to involve parents who will receive the service so that we can obtain your views on what you think about the service. A number of parents/carers will be asked to be part of the service evaluation. Pilot Project Integrated Service for Children with Additional Needs (ISCAN) To find out more about the Service please contact one of the following staff: •Carolyn Jones, Information & Advice Officer on 02920 867447 •Glenice Robinson, ISCAN Manager on 02920 849765 •Bev Lane, ISCAN Project Manager on 01443 866697 A Guide for Parents and Carers This leaflet can be provided in another format or language on request What is ISCAN? What Happens Next? It is an Integrated Service where professionals from Health, Education and Social Care work together to provide a service for families of children with additional needs.For the age range 0-5 years. Step One: ISCAN will provide an effective and trusted service for families and improve partnership working. At this meeting a “Lead Professional” will be allocated to your case. An assessment of your child’s and family needs will be undertaken. How will the Service work? Step Two: •A family will be referred to the Service, this will only be done with your consent.. A Team Around the Child (TAC) Meeting will be arranged by the Lead Professional •Caerphilly Children’s Centre will receive and process the referrals. Step Three: •Families involved with ISCAN will be contacted by the Information & Advice Officer within 2 working days of receiving a referral. You will receive information about the service and process. You will be asked to provide information about your child’s and family needs •Share information The ISCAN Multi-Agency Meeting will meet on a weekly basis to discuss referrals received. The Team Around the Child (TAC) Meeting will: •Jointly agree possible solutions and appropriate actions •Complete an action plan and agree next steps