Epic Implementation Organization structure
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Transcript Epic Implementation Organization structure
EPIC IMPLEMENTATION
ORGANIZATION STRUCTURE
Lisa Buller
Mount Auburn Hospital
OVERVIEW OF AN EPIC TEAM
Most success with dedicated staff. This leads to
implementations that are on-time and overall
will create a team that is able to support the
system long-term.
Want to find enthusiastic leaders who
understand the organization and enjoy working
in a focused and intense atmosphere.
PROJECT SPONSORS
Member of executive team
Provides vision and reinforces project’s
relationship to the organization’s goals and
strategic initiatives
PROJECT DIRECTOR
Ensures the project is on the right path and has
the visibility it requires
Guides the project team through the
implementation and is the central point of
communication
Manages the scope, cost, schedule and quality of
the project
Manages staff and resource allocation
Is familiar with all aspects of the implementation
Communicates regularly with business leaders in
the hospitals, clinics and billing offices.
Sets proper expectations for all members of
business community
CLINICAL CHAMPIONS
Clinical Representatives who participate in
system design and configuration
Support and promote the implementation project
to clinicians and administrators
Encourage other clinicians to participate in the
design and validation of the system so a sense of
community and ownership can be established
Serve as a liaison between clinicians, project
governance, sponsors and the project team
Develop and chair clinician committees tasked
with validating clinical content and developing
new content
ACCESS AND REVENUE CYCLE LEADS
Key operational staff members who remain in
their roles while helping the project team assess
implementation strategies and the impact on
workflows and operations
Work closely with the application analysts on
issues and install decisions
Areas needed include: Patient Access, Bed
Planning, Environmental Services, Case
Management, Front Desk, Scheduling, Referrals,
HIM, Coding, Charge Capture, Billing, Claims,
Payment Posting, Insurance Follow-up, Self-pay
Follow-up, Finance, Home Health Billing
APPLICATION MANAGERS/PROJECT MANAGERS
Maintain scope, schedule and quality of project in
a specific application area, specialized team or
focus area
Work closely with the project director and other
project managers to coordinate activities
Ensure that the business community is engaged
in the project
Assist the Application Analysts in their
respective areas
Staff Management if appropriate
TRAINING MANAGER
Manage the scope and risk of the training delivery
Develop an overall training schedule
Find training rooms and necessary hardware for
classroom training
Manage training schedule and course registration
Determine curriculum delivery method
Ensure training materials are completed on time and
accurately
Coordinate training environment tasks and
milestones
Develop and Execute Credentialed Training Program
TECHNICAL MANAGER
Manage technical team
Act as liaison between the technical team and
application team
Coordinate Epic and 3rd Party production and
non-prod hardware and software support for the
Epic Infrastructure.
Track technical integration issues
APPLICATION ANALYSTS
Primary support contact for the application
Coordinate all issues that arise in their
application
Understand choices involved in application
configuration
Perform in-depth analysis of workflows, data
collection, report details associated with the Epic
software
Populate databases during initial system build
Review and test build and workflows
Serve as liaison between end users and Epic staff
No Epic experience necessary
REPORT DEVELOPERS
Analyze, create specifications, write and test
individual reports
Identify and validate the appropriate
technological solution for the various reporting
needs
Build Universes/Cubes, Extracts, SlicerDicer,
QlikView, Reports to query the Cogito Data
Warehouse
PRINCIPAL TRAINERS/INSTRUCTIONAL DESIGNERS
Work with the training manager and application
teams to develop and maintain the training
program for their application
Build, test and maintain the training
environment
Train and credential additional classroom
trainers to assist with end-user training
CREDENTIALED TRAINERS
Train the bulk of the end users
Generally only brought on for short period of the
project (long enough for them to be trained up
and deliver the end user training prior to go live)
Must complete a 6 week credentialing course to
be considered credentialed
SUBJECT MATTER EXPERTS
Participate in validation sessions
Communicate decisions and information to end
users
Provide operational expertise to application and
training teams
Participate in workflow walk-throughs, dress
rehearsals, testing, usability labs and
department readiness
SUPER USERS
Experts in specific departments and areas
During training, they provide secondary
classroom support
During go live, they provide one on one support to
the end users. They are the front line for users
reporting issues and working through workflow
questions
QUESTIONS?