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National Dialogue on Workplace Flexibility
Challenges and Solutions for Arizona’s Military Families
Setting the Stage: Workplace Flexibility and Total Rewards
Diane Burrus
Workplace Flexibility Practice Leader, WFD Consulting
April 20, 2011
Total Rewards Model
World at Work
Work-Life Effectiveness
Career
Self
Life
Community
Family
The Work-Life Portfolio
Caring for
Dependents
Health &
Wellness
Paid &
Unpaid
Time Off
Workplace
Flexibility
Culture
Change
Community
Involvement
Financial
Support
Flexibility Spectrum
Where does your organization fall on the Flexibility
Spectrum?
No Current Use
Of Flexibility
No flexible
work
options
currently
being used
Individual
Accommodations
Special
arrangements
or “deals”
granted on a
case-by-case
basis and
often kept
secret
Policies &
Programs in
Place
Policies &
programs
exist but
flexibility is
used only in
“pockets”
across the
organization
Copyright WFD Consulting
Flexibility Has
Many Faces
Widespread
use of formal
and informal
flexibility to
meet
organization
and
individual
needs
New Ways
of Working
A resultsdriven
culture where
flexible work
practices are
utilized as a
management
strategy to
achieve
business
results
5
Workplace Flexibility: Ensuring Success
for the 21st Century
21st Century Workplace
Anytime anyplace
operations
Dispersed
workforce
No time/space
boundaries
Results driven
culture
Flexible work
practices = positive
business outcomes
Connectedness
and connectivity
Agile, efficient
work practices
and processes
HR, IT and Real
6
Estate alignment
Workplace Flexibility May Be:
Informal
• Occasional, day-to-day
flexibility
• Individuals and teams work
in ways and locations that
meet changing business,
student/customer and
personal needs
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Formal
• Individual on-going Flexible
Work Arrangements
• Long-term changes in
schedule and/or location of
work (2 months or more)
What Do We Mean By Workplace Flexibility??
Flexible Work Options
FlexTime
Part Time
JobSharing
Compressed Work Week
TeleWork
RemoteWork
8
What Workplace Flexibility Is and Isn’t
Flexibility IS
Flexibility Is NOT

A more effective way of working
x
Managers giving up decision making and
power

A win-win for the organization and
employees
x
An employee benefit or entitlement

A tool to enhance recruitment, retention
and commitment
x
Suited for all people, all positions at all times

Values and measures “results” vs. “facetime”
x
Saying “yes” to every request

Increases employee responsibility and
ownership
x
Treating all employees the same

Represents a fair and consistent decision
making process
x
Reducing performance standards or service
to our students/customers

Individually customized, situationally
managed
x
Primarily accommodation for parents with
small children
Reflective of employee’s lack of commitment
x
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Flexibility Principle # 1
It is not always about
working fewer hours…
It is about gaining an optimal
degree of control over how,
when and where one works!
Flexibility Principle # 2
It is not about programs…
It is about a results based
work culture!
Flexibility Principle # 3
It is not an individual accommodation
or entitlement…
It’s a Business Strategy
to ensure success
for the 21st century!
What do I mean when I say that Flexibility is
a Business Imperative/ Strategy?
Competitive Talent Management Strategy to
drive organizational success by creating a
flexible, results driven culture
Attract, retain and
Increase loyalty
motivate
and engagement
the workforce to
and fuel
accomplish the
productivity by
goals and vision of
building a high
the organization
performance culture
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More control over
work helps
employees
better manage their
work and personal
lives
Characteristics of a Successful
Flexible Work Culture
Active senior management commitment as business strategy
Policy/guidelines infrastructure exists and easily accessed
Ongoing communications promoting necessary attitude and behavior
Training of all levels of management in how to effectively utilize workplace flexibility
Managers and employees held accountable
Reward and recognition for successful implementation
HR policies, systems and other functions aligned with flexible work
Technology and tools that enable flexible work practices