The Trouble With Teamwork By: Patrick M. Lencioni
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Transcript The Trouble With Teamwork By: Patrick M. Lencioni
By:
Perez
McDermott
Nicholas
Powell
Neal
McRae
THE TROUBLE WITH TEAMWORK
BY: PATRICK M. LENCIONI
Vulnerability-Based Trust
Must establish trust
(1) Comfortably and Quickly admit mistakes,
weaknesses, failures, and needs
(2) Recognize strengths of others
Seems simple
But with accomplished, proud, talented staff
members – it’s a challenge
Without, team will not/should not engage in
unfiltered productive conflict
Let guard down
Risk loss of positional power
Admit frailties
Making it easier for others to follow suit
“No one was allowed to be smarter than him
because he is CEO”
Leader MUST go first
Unnatural for most leaders
Taught Project strength and confidence
Evidence:
“I screwed up”
“I was wrong”
“I need help”
To Be or NOT To Be a Team
Can we keep our egos in check?
Are we capable of admitting mistakes,
weaknesses, insufficient knowledge?
Can we speak up openly when we disagree?
Will we confront behavioral problems
directly?
Can we put the success of team or
organization over our own?
No? Then don’t declare yourselves a Team
Willingness is the key
Healthy Conflict
• Fear of Conflict
• See Conflict as a waste of time
• Unresolved issues
Problems
Productive conflict
http://www.youtube.com/watch?v=9JhuOicP
FZY
Unwavering Commitment
Group leaders must commit to decisions
Not always perfect information available
No natural consensus within group
Ability to commit is one of the most critical
behaviors of a team
Can’t commit if they do not engage in productive
unguarded conflict
Without conflict the leader can’t feel confident
with the full benefit of the collective wisdom of
the group
Team Cohesiveness
Teams that fail to disagree (argue) are teams
that find themselves revisiting the same
issues
Teams that seem dysfunctional can figure out
and stick with a difficult decision
Commitment and conflict are not possible without
trust
Also members concerned with protecting
themselves from their peers will not be able to
disagree or commit
The Trouble With Teamwork
Do Executives really believe in Teamwork?
Actually only a small priority of companies do.
1 in 3 Fortune 500 declare it as a core value.
What is Teamwork
Strategic Choice
“What choice do I have?
Imagine an Executive saying,
“teamwork really isn’t important here”
Preaching rather then Living
Empty Slogan
Confusing employees how to act in the best interest of
the company
Collective Orientation to
Results
Team Goal
Measuring Success
Tangible Outcomes
Problem
Individual or Departmental focused
Leaders
Zero Tolerance
Hard with highly motivated, strong willed
individuals
Rewards of teamwork with highly motivated
independently successful leaders is both rare and
costly
Dysfunctions-----Role of Leader
Inattention to Results---Focus outcomes
Avoidance of Accountability---Confront Diff.
Iss.
Lack of Commitment---Force clarity
Fear of Conflict--- Demand debate
Absence of Trust---Be Human