Transcript Human Resources Department Desired State of Evolution

Human Resources Department Desired State of Evolution
Vision
To play a pivotal role within the organization general setting by nurturing a culture of performance
through the development of cost effective and result oriented HR programs.
Desired State
2012 Target Achievements
100% HR processes optimized
95% On-time delivery of HR service requests
80% Internal
customer satisfaction
Projection into the external environment
Relationships
• We partner with specialized
recruiting and training companies
to deliver value added services.
Value Added
• We contribute to the optimization of
resources and improved service delivery
to our applicants and employees.
Brand
We are recognized among the
companies that provide excellent
working environments and best
personal development opportunities.
Key Successful factors / Value Drivers / Internal Capabilities
Our customers
Our Services
• Responsive to customer needs – We understand and partner with
internal customers to address their needs.
• Competitive services – Our effective solutions provide the organization
with good value for money.
• Efficiency of processes – We operate reliable, robust services,
monitored for quality.
• Process efficiency – All operational processes are mapped and
optimized to be cost efficient information systems – information
systems meet the service management business needs.
Our People
Our Shareholders
• Value generation – Fiduciary responsibility, dividend generation
by unlocking value and generating savings.
• Sustainable development – Strategic decisions are derived from
responses to changes in the environment and long term thinking
aimed to ensure we are sustainable and relevant.
• Management / leadership – Management is committed to working on
strategy implementation and evaluates on their ability to coach / advice /
guide and ensures successful outcomes.
• Individual and team capabilities – Capabilities are built and maintained
through formal training programs and mentoring programs.
• Organizational culture – Culture of performance, nurtured by staff and
management.
Identity & Purpose
Mission
To provide high quality HR services to support organizational value generation.
Safety: the creation and relentless maintenance of a healthy and safe work environment and safe work practices in everything we do.
Integrity: do the right things, do things right, say what you do and do what you say.
Honesty and openness in communication: ethical and honest dealings with all stakeholders and openness in communication on an informed and need-to-know
basis with due regard to privacy and confidentiality.
Customer focus: all applicants and employees are entitled to high quality customer service.
Excellence: develop and maintain high performance and proficiency standards in all services provided to both employees and applicant.
Values
Competence: develop a talented and motivated workforce, mastered through education, mentoring, training and experience.
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Desired State of Evolution (DSOE) – Brief Description
In order to implement a logical and articulated strategic performance management system, any entity should clearly identify
its purposeful identity: who it is, what its values are, what is the direction it is heading to and what it is trying to achieve.
Thus, the process of integration of all strategic statements of an organization that comprises values, mission, destination
statement and vision is facilitated by the creation of the Desired State of Evolution.
–
The first level, “Identity and purpose” is represented by the mission and values of the organization. The mission
statement is essential, as it represents the reason why the organization exists. Linked to it are organizational values
used by many organizations to drive behavior, being considered an integral part of organizational culture. By linking
them to the mission, desired state and vision, they become an important component of the strategy management
system and key elements or organizational communication.
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“Desired State”, the second level of components is represented by three sets of elements. This is an intermediary
level that makes the link between mission and vision. It integrates the “destination statement” approach of
representing the desired state of the organisation at a future point, while adding by internal oriented capabilities,
competencies, value drivers or key success factors and the projection of the organization in the external environment
–
The third level is represented by the “Vision Statement”, as a representation of the desired state of the organization in
a more distant future.
The sequence: Values -> Mission -> Desired State -> Vision represents a storyline that illustrates the desired evolution path of
the organization.
For more details about the Desired State of Evolution please visit: http://www.balancedscorecardreview.com/pages/bsc-concept/components/
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