Transcript Electric Service Delivery Quality System

quality
quality
Austin Energy
Electric Service Delivery
Quality Management System
1
ISO Project Charter
 Develop and implement a quality
management system using ISO standards for
Austin Energy’s Electric Service Delivery
(ESD) business unit
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2
ISO 9001: 2000 - What is it?
 ISO is the International
Organization for Standardization
 ISO 9000:2000 defines the
standards and requirements for a
quality management system
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Quality Management System
Requirements
 Quality Manual including quality
policy and objectives
 ISO required procedures
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Documentation management
Records management
Internal audit system
Performance measurement
Preventive and corrective Actions
Non-conforming product management
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 ESD process documentation
4
Why did ESD implement a
quality management system?
 Meet customer needs and expectations
 Establish credibility with external customers
 Facilitate improvements in system reliability
 Establish consistency in processes & service
delivery
 Facilitate knowledge transfer of processes &
procedures
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 Establish a forum for continuous
improvement
5
Implementation Schedule
 Hired consultant to assist with
implementation
 Conducted ISO 9001:2000 training
for Project Team, ESD Management
& Employees
 Developed & obtained approval of
ESD Quality Management System
(QMS) project plan
Aug 2006
 Conducted gap analysis
 Established Customer Advisory
Council (Samsung, Freescale &
National Instruments)
 Purchased and implemented QMS
software
Oct 2006
Oct 2006
Aug – Dec 2006
Sep - Oct 2006
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Dec 2006 - Apr 2007
6
Implementation Schedule (cont.)
 Developed QMS including:
 Quality Manual (policy and objectives)
 ISO required procedures
 ESD process documentation
 Implemented QMS
 Conducted employee training on QMS
 Conducted internal management
reviews & audits on QMS
 Pre-assessment audit conducted by
registrar
 Registration audit conducted by registrar
Oct 2006 – Jul
2007
 Obtained ISO registration
 Continuous improvement of QMS
Jan 3, 2008
Ongoing
Jul – Dec 2007
Nov 2007
Dec 2007
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Benefits to Date
 Documented work processes
 Improved consistency in execution of
processes across organization
 Improved documentation of records
 Increased communication across
workgroups
 More focused efforts for implementing
corrective and preventive actions and
improvements
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Multi Meter Calibration
 All multi meters are tested and
calibrated.
 Two new meters failed initial testing
and calibration.
 Meters were returned to the
manufacture with a Safety Warning!
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Metrology tests all new meters
before they are used.
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Established ESD
Quality Center
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Benefits to Date
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UG Locating Tickets 2008
4500
Total Tickets
Cleared in Office
4000
3500
3000
2500
2000
1500
1000
500
0
January
February
March
April
May
June
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July
August
September
October
November
December
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