Transcript Document

Quality Management
Systems
Setting the standard
The Quality Approach
CHRISTO BASSON
DIRECTOR:QUALITY ASSURANCE AND DEVELOPMENT
What does the
Regulation state?
Regulation R1127 states:
Criteria for Accreditation of Education and
Training Quality Assurance Bodies
(ETQAs)
“Such organisation shall demonstrate that –
f. It has a quality management system which
includes but is not limited to:
i. Quality management policies
ii. Quality management procedures
iii. Review mechanisms”
What does the doc
Criteria and Guidelines
state
Def. “The combination of processes used
to ensure that the degree of excellence
specified is achieved.”
• Continual improvement, today and
tomorrow
• It is about control, measuring and
reviewing
• It should recover the implementation
costs
What are the
characteristics of a QMS
1. Identifies the customer/s for each role
and specifies the standard to meet
customer needs (indicators)
2. All employees are empowered to
contribute in achievement
3. All employees are empowered to
monitor
4. Creates & sustains a quality culture
8 Activities associated with the
Qual. Man. of ETQAs
1. Create and sustain a quality culture
2. Ensure the relevance, comprehensiveness
and clarity of standards
3. Confirm that providers ensure that
facilitators have required skills
4. Confirm that providers regularly monitor
and report on effectiveness of learning and
assessment activities
5. Confirm that providers ensure that
practices are enhanced (feedback & review)
8 Activities associated with the
Qual. Man. of ETQAs (cont.)
6. Confirm that resources are available and
used to good effect
7. Regularly seek, receive and act on customer
feedback
8. Monitor providers and report back to
providers and SAQA
What are the Minimum
Requirements for provider
QMS
QMS for providers refers to 8 core criteria:
1. Policy Statement
2. Quality Management Systems
3. Review Mechanisms
4. Program Delivery
5. Staff Policies
6. Learner Policies
7. Assessment Policies
8. Management systems policies
SAQA does not ask
for:
1. More than the minimum criteria
2. No single model – ISO –Investors in
People etc.
3. No “one-size-fits-all” – contextualise
for sector
4. Contextualize for provider type
How can we simplify
the process?
1. Logic process flow of activities in QMS
2. Criteria to address what will be required to
ensure quality on the ground
3. Do benchmarking
4. Assist in making applicable models
available tot providers
A QMS is born
Steps in developing a QMS:
1. Quality Policy Statement
2. Establish quality committee
3. Identify all business processes
4. Set quality objectives for all
business processes
5. Design policy and procedure for each
business process
QMS is born
(cont.)
6. Establish internal audit committee
7. Internal audit (event) culminates in report
8. Management review (event) culminates in
report
9. Back to quality committee for corrective
and preventative actions
10. Review policies and procedures and
indicators
QMS Elements
Quality Policy Statement
•The organisation’s aims , objectives and
purposes need to be spelt out
•What the organisation would like to
achieve
•How the organisation will achieve it
•How well the organisation will achieve it
QMS Elements (cont.)
2. Establish Quality Committee
•The quality committee will take
responsibility for the design of policies,
procedures and work to be done
•Must have full support of top
management (all members of org. party
to QMS)
•Some could be outsourced
QMS Elements (cont.)
3. Identify all business processes
Business of Edu & Training
1. Management Systems and policies
1.1 Financial
1.2 Administrative incl. document control, data
recording and data control.
1.3 Physical structures for staff and learners,
equipment, tools, information resources etc.
2. Staff policies
2.1 Recruit, select, appoint, induct, appraise,
develop, promote, retrench etc.
QMS Elements (cont.)
3. Identify all business processes
3. Learner policies
3.1 Recruit, select, access, guide, support
4. Program delivery
4.1 Program material,facilitation, assessment
moderation, certification
5. Customer communications and feedback, internal
and external
QMS Elements (cont.)
4. Set quality objectives for all
business processes
• For all business processes, set quality
objectives / standards
• Try to develop both qualitative and quantitative
objectives
• Used in internal audit to measure against
• Forms basis of internal audit report on how well
and how much
QMS Elements (cont.)
5 Design policies and procedures for
each business process
5.1 Each business process to have a policy
(what)
5.2 Each business process to have a procedure
(how)
5.3 Each business process to have a quality
indicator (how well and/or how much)
5.4 Each business process to have a review
(when, after what, by whom)
QMS Elements (cont.)
6. Establish internal audit committee
7. Internal audit (event) culminates in
report.
• Quality indicators supply audit committee
with standards to audit against
• Formal event
• Culminates into report
• Report feeds into Management Review
QMS Elements (cont.)
8. Management Review
• Top management has Management Review
• Formal intervention
• Uses output report of internal audit with
recommendations to review policies and procedures
• Considers recommendations & makes decisions on
policies and procedures based on quality indicators
not met.
• Decides to change policy, or procedure or quality
indicator
• Quality cycle is completed.
Thank You
Contact: DQAD
Tel. (012) 431 5008
Fax. (012) 431 5145
E-mail [email protected]