Transcript Document
Strategies to Building Your Future Team with Longaberger at home® Wilda Schneider, Senior Manager and Linda Bowers, Home Office Goals What are the goals of the Longaberger Homestead & Showrooms? It is all about the Future Business! 1. Future Team 2. Future Customers & Sales 3. Future Home Shows 4. Future Online sales 5. Brand Awareness All which increase your paychecks and build your business! What is a Showroom Host ? • • • • • Showroom Hosts serve an important role in the daily operations of the Showrooms and the Homestead. You will function as a “Longaberger Representative” salesperson within the store. You are to greet and acknowledge all guests; tell them about the Longaberger company; CVSL family of companies; the showrooms/Homestead and the pertinent information of the day. You will make them feel warm and welcomed. Hosts are the product knowledge experts and will serve the customers by answering questions, navigating their needs and explains the benefits and value of the product. What is a Showroom Host? • Host are one half of the store personnel so in down time, helping to clean and restock or ticket products helps to make the location one we all can be proud of. • Hosts will partner with Showroom/Homestead staff to insure all aspects of a friendly, clean, knowledgeable and shop able environment is ready for our guests to enjoy, explore and shop! The Do’s and Don’t’s of Hosting • Do’s • Do be courteous to guests and other consultants hosting • Do be enthusiastic • Do have wish lists flyers etc. available for guests. • Do be available to help guests find items or find someone who knows • Do listen for clues as to what the customer is interested in. • Do read and understand the hosting guidelines • Do be the product expert • Don’t’s • Don’t be annoying or pushy • Don’t leave your assigned area • Don’t do personal shopping while hosting. • Don’t be a negative person • Don’t stalk the customers. • Don’t invade someone else’s customer. • Don’t be afraid to ask… Customer Service-Be Our Guest • • Eight Steps to Success – You are the host – Stand, Smile and make eye contact – Open doors for others – Keep your radar screen on at all times – Tell the Longaberger Story, not your own – Offer assistance to guest who appear confused – Find someone who knows if you don’t – Invite them back An Opportunity to Satisfy Guests Set Your Goals! • Set a goal for the day! – Number of new contacts added to your mailing list – Number of bookings (let customers know about online shows, hosting shows at the showroom, or hosting a traditional home show) – Number of New Team Members! Create a Follow Up Plan • • • • • Thank you’s Did you send the latest e-card/offer? Did you mail the latest flyer/Wishlist? Do your customers (existing and new) know about the next event at the showroom? In your business? Have you established a weekly habit or process? How do I Schedule Time? Contact: Guest Relations [email protected] 740.322.5588 Take Action! • • • • • • • • • • Talk with your upline leader; create a plan Participate in available training Call Guest Relations a book hosting time Sign the Participant Agreement Understand the guidelines Pick your best outfit (wear safe and comfy shoes) Invite your guests & hosts Gather your Tools ( Email signs up book; wish list; story book & flyers) Set your recruiting goal Have fun! Feedback – Questions [email protected] [email protected]