Transcript Measuring for Success with Standardized Recipes

This training is conducted by the
National Food Service Management Institute
The University of Mississippi
www.nfsmi.org
800-321-3054
NFSMI Consultant
Trainer Information
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Table of Contents
Section 1: Introduction
• Information about NFSMI
• NFSMI Training
• NFSMI Training Topics
• Tools and Tips for Trainers Topic List
Section 2: Administrative Procedures
• Consultant Information Request Form
• Consultant Reimbursement Form
• Consultant Travel Policy
• Consultant Travel Procedure
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Table of Contents (cont.)
Section 3: Technology Tips
Technical Support
• Videos
• Electronic Signatures
• Discussion Forums
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Section 4: Consultant Trainer Information and Responsibilities
• Letter of Agreement
• Travel Information
• NFSMI Training Team
Responsibilities
• Sponsoring Agency (host
site) Responsibilities
• Consultant Trainer
Responsibilities
• Pre/Post Assessment
Process for Trainers
• Training Presentation Report
• Professionalism
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Section 1
Introduction
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NFSMI Staff
Dr. Katie Wilson, Executive Director
[email protected]
Dr. Aleshia Hall-Campbell, Associate Director of General
Education
[email protected]
Marty Mauldin, Associate Director of Education and Training
[email protected]
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NFSMI Training Team
Beverly Cross, Assistant Director of Education and Training
[email protected]
Lisa Rogers, Training Coordinator
[email protected]
Lauren Stokes, Project Administrator
[email protected]
Leslie White, Training Coordinator
[email protected]
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About NFSMI
Building the Future Through Child Nutrition
The National Food Service Management Institute
(NFSMI) was authorized by Congress in 1989 and
established in 1990 at The University of Mississippi in
Oxford and is operated in collaboration with The
University of Southern Mississippi in Hattiesburg. The
Institute operates under a grant agreement with the
U.S. Department of Agriculture, Food and Nutrition
Service.
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About NFSMI
O Purpose
The purpose of the National Food Service Management
Institute is to improve the operation of child nutrition
programs through research, education and training, and
information dissemination.
O Mission
The mission of the National Food Service Management
Institute is to provide information and services that promote
the continuous improvement of child nutrition programs.
O Vision
The vision of the National Food Service Management
Institute is to be the leader in providing education, research,
and resources to promote excellence in child nutrition
programs.
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Contact Information
Headquarters
Administration Division
The University of Mississippi
Phone: 800-321-3054
Fax: 800-321-3061
www.nfsmi.org
Education and Training Division
Information Services Division
The University of Mississippi
6 Jeanette Phillips Drive
P.O. Drawer 188
University, MS 38677-0188
Applied Research Division
The University of Southern Mississippi
118 College Drive #10077
Hattiesburg, MS 39406-0001
Phone: 601-266-5773
Fax: 888-262-9631
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NFSMI Training
NFSMI provides training on a variety of school
nutrition management topics throughout the country.
To accomplish this, NFSMI contracts with trained
consultants to deliver training for state child nutrition
agency-sponsored events, School Nutrition
Association (SNA) conferences, and Child and Adult
Care Food Program (CACFP) conferences.
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Who can request training?
O State Agencies Administering Child Nutrition
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Programs
USDA Regional Offices
School Nutrition Association
School Nutrition Association State Affiliates
CACFP Sponsors
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How is training requested and
scheduled?
Requests may be submitted electronically through the
NFSMI website at www.nfsmi.org.
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Click Training Opportunities on the toolbar
Review information about training and topics
Scroll to the red block and click “Apply Now”
Complete Training Request Form
Scroll to bottom of second page and click “Submit by Email”
(Training Request Forms may also be submitted by fax or mail.)
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What happens next?
After a request is received, a member of the NFSMI
Training Team will contact the person or agency
making the request to obtain additional information
and to begin the planning process.
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Things to Remember
O NFSMI requires at least 8-10 weeks’ advance
notice before the training date to schedule and
plan a training session.
O NFSMI Consultant Trainers must train a minimum
of 4 hours in a single day.
O A minimum of 20 participants is required for
NFSMI to provide a training session.
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NFSMI Training Topics
NFSMI offers training on a wide range of topics for
child nutrition program professionals working in
school nutrition and child care settings.
For more information and to view a full list of these
topics click here.
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Tools and Tips for Trainers
Tools and Tips for Trainers are resources that can help a
trainer sharpen presentation skills and plan activities, or
be used as handouts. To access a full list of the Tools and
Tips for Trainers click here.
Some of the topics covered include:
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Presentation Skills for Trainers
Communication
Physical Activity During Meetings
Accessibility for People with Disabilities
Healthful Meals and Breaks
Environmentally Friendly Meetings
Slide Presentation Development
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Section 2
Administrative Procedures
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NFSMI Business Office Staff
Victoria Whitehead, Business Manager
[email protected]
Frances Clarkson, Accountant
[email protected]
Darcy Davis, Administrative Coordinator
[email protected]
Dana Flint, Financial Assistant
[email protected]
Quinton Foreman, Accounting Assistant
[email protected]
Kathy McCombs, Contracts and Grants Specialist
[email protected]
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Links to Forms
O Consultant Forms
O Consultant Travel Policies and Procedures
O Consultant Reimbursement Form
O Participant Forms
O Participant Information Request
O Participant Travel Policies and Procedures
O Participant Reimbursement Form
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Section 3
Technology Tips
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NFSMI Information Services
Staff
Johnathan Bishop, Associate Director
[email protected]
Haden Gragson, Network Administrator
[email protected]
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Technical Support
Technical support is available by telephone
through the NFSMI Help Desk at 800-321-3054.
Remote support is also offered through LogMeIn
and WebEx. This allows NFSMI technology staff to
manage a user’s computer when necessary. This
support covers the usage of the NFSMI website
and online courses, videos and other resources,
and technical assistance within the building.
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Videos
The standard format for videos on the NFSMI website
is FLV (Flash Video) and WMV (Windows Media Video).
These are the two dominant video formats currently in
use.
Technology staff members have the technological
capability to convert videos into virtually any format,
and with proper notice, can provide edited video
segments. Assistance is also available for help with
embedding NFSMI videos into PowerPoint
presentations for use in training.
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Electronic Signatures
The service of creating electronic signatures is
provided to all consultants for use in
electronically signing NFSMI forms and contracts.
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Discussion Forums
A discussion forums site has been launched
(http://forums.nfsmi.org) that allows trainers to
discuss topics, ask questions, and share ideas
with each other. These forums are usually set up
according to training topic.
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Section 4
Consultant Trainer Information
and Responsibilities
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Letter of Agreement
Consultants will receive a Letter of Agreement from the
NFSMI Business Office approximately six weeks before
an assigned training. This is the contract for the work
you will do. The Business Office will provide instructions
for signing and returning the agreement to NFSMI.
Your Letter of Agreement will contain:
O Training site address
O Agency contact information
O Description of work
O Exact hours of training (schedule)
O Expected payment for service provided
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Travel Information
O Hotels – NFSMI will provide the host hotel information to
consultants. If there is not a host hotel, NFSMI will
recommend a hotel close to the training site.
O Transportation to/from Airport – NFSMI will inform
consultants if there is a free shuttle to the hotel from the
airport or if a paid shuttle is necessary.
O Rental Cars - Rental cars may only be used for trainings
that take place at sites requiring significant travel, and
there is not a shuttle available. If a rental car is necessary,
NFSMI will let consultants know in advance, and
consultants will be responsible for reserving the rental car.
(More details about travel are provided by the NFSMI Business Office.)
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NFSMI Training Team
Responsibilities
O Every approved training is assigned a Project Coordinator from
the NFSMI training team. This person is the consultant’s NFSMI
contact for all details related to the training assignment. (If you
have questions, please contact your Project Coordinator – not
the NFSMI Business Office.)
O NFSMI provides all instructor and participant training materials
and supplies, which vary depending on the training topic.
Materials and supplies will be shipped to the training site.
Important Note: In most cases, the purchase of additional supplies
by a consultant will not be reimbursed. There are a few exceptions,
but you should always discuss potential purchases with your
Project Coordinator.
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Sponsoring Agency (Host Site)
Responsibilities
O Communicate about training logistics with NFSMI Project
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Coordinator.
Provide required number of participants for the training.
Communicate information to trainer before the training (such as
directions to training site and meeting time with site contact).
Oversee set-up of the training room before the trainer arrives,
including table/chair arrangement, AV equipment, and boxes of
training materials shipped from NFSMI.
Designate a staff member to act as facilitator for the training with
the following responsibilities:
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Arrive early at the training site to meet trainer.
Assist with finalizing room set-up and arrangement of materials.
Welcome participants and introduce trainer to group.
Provide information about breaks and lunch, if applicable.
Be present for training.
Be responsible for participant evaluations
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How to Submit Participant
Evaluations
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Find packet of evaluations marked with site
contact’s name.
Distribute blank evaluations to participants.
Collect completed evaluations from participants at
appropriate time.
Place completed evaluations in pre-addressed
envelope.
Mail envelope of completed evaluations to NFSMI.
Note: Trainers will receive a full summary of the evaluations via email from the Training Coordinator less than a month after the
training date.
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Consultant Trainer
Responsibilities
O Cell Phone and Voice Mail
• Consultants must have a cell phone and operational
voice mail.
• Consultants should be attentive to voice mail messages
related to training logistics, especially during travel time.
O Laptop Computer
• It is suggested that consultants have a laptop computer.
Occasionally, it is necessary for a consultant to provide
a laptop for the training.
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Consultant Trainer
Responsibilities
O In advance of the training:
• Consultants are responsible for making their own
hotel reservations.
• Consultants need to speak directly to the contact
at the sponsoring agency listed on the Letter of
Agreement for:
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Exact directions to the site of the training.
Time that consultant and agency contact will be
able to get into the training facility to prepare for
the presentation.
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Consultant Trainer
Responsibilities
O At the training:
• In the box of materials sent by NFSMI, there will be an envelope containing:
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Sign-in rosters
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Yellow half sheets for participants to provide contact information
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Training Presentation Report
• Consultants must make sure that all participants sign the rosters provided by
NFSMI for each day of training and return them to NFSMI.
• Consultants must distribute the yellow half sheets for participants to fill in their
contact information and collect the sheets to return to NFSMI.
• A pre-addressed envelope will be provided to send back the rosters, yellow half
sheets, Training Presentation Report, and Consultant Expense Report.
• There will also be an envelope containing the evaluations and instructions.
Consultants should make sure the agency contact has this envelope.
• If training supplies have been shipped to the training site that must be returned to
NFSMI, it is the consultant’s responsibility to make sure the box is shipped back to
NFSMI. A pre-paid FedEx Ground shipping label is included in the box.
• Consultants should refrain from handing out personal business cards or soliciting
future trainings from participants. All requests for future training should come
through NFSMI.
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Important Note
Training materials developed by the National
Food Service Management Institute may not
be sold for profit nor may they be used in any
training scenario that results in a profit for any
private business.
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Pre/Post Assessment Process
for Trainers
NFSMI wants to determine the effectiveness of our face-toface trainings. As a method of providing concrete evidence
of effectiveness, NFSMI plans to officially administer the pre
and post assessments during some of our trainings.
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Pre-Assessments
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Trainings will be randomly selected for the official pre and post assessment. If
a training has been selected, trainers will be notified by their respective
training coordinator.
Trainers will need to administer the pre assessment (pink sheets) prior to the
start of their training. Allow about 5 minutes for the pre assessment.
Participants must identify a number, name, or symbol that they will be able to
recall. The number, name, or symbol will need to be used for the post
assessment as well.
Trainers need to strongly discourage participants from using personal
information such as social security numbers, etc.
Trainers will be responsible for collecting the pre assessments after
administering them.
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Pre/Post Assessment Process
for Trainers
O Post-Assessments
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Upon completion of the training, the trainers will need to administer the
post assessment (blue sheets). Allow about 5 minutes for the post
assessment.
Again, trainers must have participants use the same number, name, or
symbol they used for the pre assessment.
In order to assess if there was any type of knowledge gained by the
participant, NFSMI must be able to match up the pre assessment with
the participant’s post assessment.
Trainers will be responsible for collecting the post assessments after
administering them.
Trainers will need to send all pre and post assessments back to NFSMI
when they submit their trainer’s report.
NFSMI will match up the participants’ pre and post assessments and
then score each assessment. The data will be entered into a statistical
software program to determine if there is a statistically significant
difference in the average pre assessment and the average post
assessment scores.
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Professionalism While
Training for NFSMI
O The Yes List:
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Practice your presentation.
Wear business professional attire.
Arrive early at training site.
Investigate (thoroughly) the contents of boxes shipped by NFSMI.
Organize materials neatly.
Be friendly and respectful to participants.
Start training on time.
End training on time.
“Wear” your self-confidence.
Smile!
Call your Training Coordinator at NFSMI if you have a problem.
Maintain positive communication with NFSMI Training Coordinators.
Be an ambassador for NFSMI.
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Professionalism While
Training for NFSMI
O The No List (please avoid):
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Gum chewing at the training site
Smoking at the training site
Blue jeans or shorts
Revealing clothing
Flip flops or very casual sandals
Jogging (tennis) shoes
Overly ornate jewelry
Use of profanity or questionable humor
Distribution of “toys” or candy for participants
Handing out personal business cards or personalized
trinkets
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Conclusion
The NFSMI Training Team will do everything
possible to make the logistics of your training
assignment successful and enjoyable – from
travel to materials to site details to final report
to payment.
Thank you for helping NFSMI fulfill its Vision –
to be the leader in providing education,
research, and resources to promote
excellence in child nutrition programs.
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National Food Service Management Institute
The University of Mississippi
• Mission: To provide information and services that promote
the continuous improvement of child nutrition programs
• Vision: To be the leader in providing education, research,
and resources to promote excellence in child nutrition
programs