Transcript What is NASM

National Association of
Service Managers
(NASM)
What is
NASM?
NASM
Mission Statement
To provide professional leadership and education to
the service executive, while developing their
managerial expertise in the business and
organizations that they represent.
NASM Objectives
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Improve the service industry’s quality and effectiveness
Foster communications and cooperation among managers in the
industry
Provide quality educational opportunities directly related to the
needs of the industry
We offer you:
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NASM Certification Program
• Certified Service Executive (CSE)
• Associate Service Executive (ASE)
• Lifetime Service Executive (LCSE)
Educational opportunities through
• NASM Conferences
NASM co-sponsored conferences
• AEM customer support seminars
• WBR INTERLOG
• WBR Field Service seminars
• IQPC seminars
We offer you:
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Quarterly service management newsletter
NASM network
• Members helping members find solutions
Service Professional Employment Program
• Job Target
Just who is
NASM
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Corporate Service Executives from such companies as:
• The Toro Company
• Rheem Manufacturing
• Sony
• Case New Holland Corporation
• Harley-Davidson Motor Company
• John Deere Company
• Robert Bosch LLC
NASM is concerned with all
aspects of service management:
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Customer care, customer service and satisfaction
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Product repair, warranties and extended warranties
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Parts Management
• Forecasting
• Logistics
• Distribution
• Marketing
NASM is concerned with all
aspects of service management
(Continued):
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Field Service Operations
• Scheduling
• Training
• Measuring
• Controlling
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Call Center and Technical Support Center Management
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Product Liability
What This Means
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NASM offers you an opportunity to provide:
• Service specific education to new managers
• Service Industry Certification
• Networking with the most experienced and qualified
service professionals in the industry
Invitation
For membership information please visit
our website at www.nasm.com or
contact:
National Association of Service Managers
P.O. Box 250796
Milwaukee, WI 53225
Tel. 414-466-6060 (hosted by Ken Cook Co.)
Thank