Transcript Shared ICT Infrastructure in the LGMA

Shared ICT Infrastructure in the
LGMA
Paul McSweeney
CEO
Local Government Management Agency
HR policy
IR policy and representation
LG Research
Corporate Services
Application development & support
Infrastructure provision & support
Business process consultancy
Corporate Services
Shared Services use the advantages of local and centralised approaches to
create greater value for users/clients/customers
Concentration of
skills
Different
standards
Replication
of effort
Replication of
costs
Inconsistent
approaches
Maintain control
of decisions
Performance
culture
Simplified
Standardised
Allow for
management’s
priorities
Core
competencies
Direct
customer
relationship
2+2=5
Fragmented
No local say
in costs
Best practice
Shared
Single systems
Distant,
remote
Lack of agility
Economies of
scale
Disenfranchised
Centralised
Shared ICT Infrastructure Services
Web hosting
Co-location
Shared applications hosting
Data Centre Metrics
Power infrastructure, Cooling, Fire suppression, Network
connectivity, UPS, Generator, Technical talent
• Power – 29 MW per month (1.6 MW per
month for a house)
• 28 racks (2 metres)
• 141 physical servers
• 51 Tb (20b single-spaced type-written pages)
• 1 GB/s connectivity PH -> DEG (movie
download < 1 sec)
Web hosting customers
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An Bord Altranais
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Mid East Regional Authority/ RPG
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An Garda Siochana
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National Archives
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Aras an Uachtarain
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National Disability Authority
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Attorney General
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National Educational Welfare Board •
Auditor General
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Office of Director of Corporate
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Enforcement
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Central Statistics Office
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Office of Disability Appeals
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Civil Service Credit Union
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Office of Information Commissioner •
Cora Systems
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Office of Public Works
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Courts Services
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Office of Public Works, Flood Mapping•
DCENR
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Office of Refugee Applications
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DCENR makeitsecure.ie
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Ordinance Survey Ireland
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Sustainable Energy Ireland
•Equality Authority
Dept Environ, Heritage & Local Gov
•Meath County Council
Water Services National Training Group •Geological Survey Ireland
Dept of Foreign Affairs
•Monaghan County Council
Non Principal Private Residence
•Health Research Board
Dept. Enterprise, Trade and Employment •North Tipperary County Council
Carlow Co Co
•Health Services National Partnership
Dept. of Arts, Sport and Tourism
Forum
Cavan Co Co
•Offaly Co Co
Dept. Of Defense
•Houses of the Oireachtas
Clare Co Co
•Roscommon County Council
Dept. of Foreign Affairs
•Institute of Marine
Laois County Council
•Sligo County Council
Dept. of Justice, Equality & Law Reform •Irish Blood Transfusion Service
Leitrim County Ccouncil
•Waterford City Council
DoEHLG , HPMS
•Irish Prisons Service
Longford County Council
•Waterford County Council
ePayments
•Judicial Studies Institute
Louth County Council
•Westmeath County Council
Privated Residential Tenancies Board
•Legal Aid Board
Department of Taoiseach
•Wexford County Council
Property Registration Authority
•Wicklow County Council
Department of Transport
•Department of Education and
Sciences
Co-location and Shared Applications
hosting
• Private Residential
Tenancies Board
• Sustainable Energy
Ireland
• Dept of Foreign Affairs
• Human Resources
Personnel &
Superannuation ( 27
Local Authorities)
• Non Principal Private
Residence (national)
• eHEGS (15 Local
Authorities)
• Extranet (7
agencies/LA’s/Gov dept)
Physical Locations
• Data Electronics Group
• Tier IV classification
• ISO 9001: 2008
• Phoenix House, Dublin 7
• 2001
Service Features
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Redundancy & resilience
Emergency on-call support
Data security
Intrusion detection and prevention protection
service
Physical security
Secure updating
Full data backup
Choice of server technologies
Maintain and support SQL environment
Server management
External monitoring
VMWare
Internal monitoring & management
Statistical web reporting
Consultancy services
Load balancing
Government Networks
Web hosting – service bundles
No.
1
2
3
4
5
Service
Basic Website
Backups
Monitoring
Description
Web-hosting, dns, remote access, patching.
Service 1 plus backup & recovery services.
Service 1/ 1+2 plus monitoring and alerts on a 24 x 7 x 365 basis.
SQL Services
SQL services including patching, recovery options and database
support.
High
Availability
Services
SQL services including patching, recovery options and database
support.
Service 4 plus clustering and access to a high performance
storage area network (SAN)
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High End
Services
These are specialised services such as load balancing solutions,
dedicated DMZ’s and other bespoke solutions.
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Trending
Trending Analysis
VPN site to LGMA, charge is applied where customer is not
already paying for High End Services package
VPN Tunnel
VPN site to multisite, charge is applied where customer is not
already paying for High End Services package
Co-location – service bundles
No.
Service
1
Basic
2
Infrastructure
3
Services
Description
Rack space, conditioned and uninterrupted power
allocation
Service 1 plus Network Infrastructure (firewalls, routers,
switches, etc) bandwidth, tape changing & Operating
System patching
Service 2 plus backup and recovery of data, SQL database
support and data storage.
The Seven characteristics of Shared
Services
Clearly documented services
Central management of services
Mature, scalable processes
Rationalised policies, assets and processes
Financial management framework
Service management
Sourcing model
Shared ICT Infrastructure in the
LGMA
Paul McSweeney
CEO