Transcript Dallas County District Clerk

Dallas County District Clerk
Gary Fitzsimmons
2008 Accomplishments
&
2009 Goals
Commissioners Court, December 16, 2008
District Clerk – 2008 Accomplishments
Vision : Increasing E-business – Imaging
Commenced conversion from centralized back office
imaging to point of reception system
Implemented countertop imaging at the Family File Desk
Reached 6 millionth document imaged milestone
Fully converted Probable Cause Affidavit processing to
imaged e-processing
District Clerk – 2008 Accomplishments
Vision : Increasing E-business Capacity
Created Bulk Data Subscription service
Provided new forms and instructions via website
Migrated fax to email based service for government
agencies requesting criminal records
Improved back office processing of transactions with
County Auditor and Treasurer through use of scanners
and email
Discontinued use of certified mail in expunction
processing to participating entities
Began email collection program for attorney process
notices
District Clerk – 2008 Accomplishments
Vision : Use Innovation to Improve collection of County
fines and fees
Hired collections agent to recover $56 million in
delinquent debts
Installed IPLOW collections software for Juvenile
Collections
Overhauled delinquent juvenile account collections in
summer of 2008 by increasing revenues 13%
Working with judiciary to increase county revenue from
interpleader accounts
Took a leading role with Treasurer and Auditor in
developing appropriate credit card swipe system
District Clerk – 2008 Accomplishments
Vision : Provide Mission Critical Programs and Services to the
Public
Implemented civil/family records disposal process based on TSL
retention schedule
2001 eligible case file destruction completed, 2002 file
destruction underway
Produced Best Practices plan for the protection of sensitive
electronic information
Worked with District Attorney to image criminal evidence
documents and dispose of paper records
Secured additional exhibit space, commenced disposing of
eligible civil exhibits
Contracted with TexPool providing additional investment fund for
large Registry accounts requiring liquidity
District Clerk – 2008 Accomplishments
Vision : Adopt Customer Friendly Rules and
Procedures
Partnered with County Clerk to overhaul and improve
signage and flow at the civil file desk
Reconfigured public access terminals to include
Odyssey
Overhauled forms and instructions in the Registry
department and produced educational materials for legal
community
Greatly reduced customer wait time for family records by
providing on site access to imaged documents
District Clerk – 2009 Goals
Vision : Increasing E-business - Imaging
Complete paper-less system in the 302nd Family District Court
Roll-out paper-less system to all family courts
Begin work with family court judiciary on planning for e-courts
and pro se litigants
Roll out the 101st Civil District Court/Texas Online pilot project
Texas to all civil courts
Host 2 E-Filing CLE’s for legal community in 2009
Begin imaging of all civil minutes
Begin work with stakeholders to migrate A.G. and Linebarger
tax filings to e-documents
District Clerk – 2009 Goals
Vision : Increasing E-business
Replace fax-records service with email based system
Begin work with stakeholders to migrate tax entity filings
to Texas Online
Create email based interface with the Texas Department
of Corrections
Work with I.T. Services to improve media access to
Probable Cause Affidavits
Create Courthouse News Service
District Clerk – 2009 Goals
Vision : Use Innovation to Improve collection of County
fines and fees
Install check scanners for funds verification with cashiers
Implement credit card acceptance in every area
OSI up and running in all three collection areas
(Criminal, Juvenile, Civil/Family)
Implement Interactive Voice Response system
throughout office
Credit card acceptance at civil file desk, Passport and
Juvenile offices
Migrate AR data to I.T. Services supported system
Add a new collections agent to Civil/Family collections
District Clerk – 2009 Goals
Vision : Provide Mission Critical Programs and
Services to the Public
Continue to analyze new opportunities for expanding passport
services through service hours and new location
Mandate email based interface for all agencies involved in
expunctions and non-disclosure orders
Complete 2002 case file destruction, begin 2003 files
Enhance off-site access to imaged documents to judiciary and
news media
Replace fax filing with email based system targeted to solo
practioners and the smallest firms
Encourage greater use of Texas Online and begin discussion
on e-filing mandate with judiciary
District Clerk – 2009 Goals
Vision : Provide Mission Critical Programs and
Services to the Public
Complete Strategic Planning process and implement new
quality assurance program
Expand web-based customer service questionnaires to all
departments
2009 Slogan “Achieving Excellence in Operations”
District Clerk – 2009 Goals
2009 Special Recognition
Hon. Tena Callahan
Judge, 302nd Family District
Court
Judge Callahan has taken the
lead in moving the family courts
to a paper-less digital platform.
She has not only embraced the
digital courts concept, but
actively and enthusiastically
promotes it.
District Clerk – 2009 Goals
2009 Special Recognition
Hon. Marty Lowy
Judge, 101st Civil District
Court
Judge Lowy is recognized for
his enthusiastic embrace of
new technology and bringing
his court into the 21st Century.
Judge Lowy’s court is the pilot
for the Texas Online e-solution
for the civil courts.