Transcript SV8100 Sales Support Training

SV8100 – Desktop Suite
Pre-Sales Support
UNIVERGE SV8100 Rel 4
Desktop Suite
Rel. 3.7.0.0
Doc. Version 4.04
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 2
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Desktop Suite
Overview
One application combining functionality of
previous Aspire applications:
▐ Aspire MyPhone
▐ Aspire Vision
▐ Aspire Softphone
▐ The Desktop Suite consists of 5 products:
• SP310 Softphone
• PC Assistant
▐ And an Enhancement Bundle,
including
• PC Assistant Deskset Only
• PC Attendant
• PC Attendant Deskset Only
Page 3
© NEC Nederland B.V. 2011
•
•
•
•
Chat / Instant Messaging
File Transfer
White Boarding
Application Sharing
SV8100 Sales Support Training - Desktop Suite
Configurations
Overview
▐ Standalone:
•
•
•
•
Own 1st party CTI to SV8100
Program own buttons (max. 120 DSS/BLFs)
Maintain own directory
Local status
Standalone configuration
Page 4
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Configurations
Overview
▐ Standalone + 3rd party shared services:
•
•
•
•
•
•
1st party CTI to SV8100
Connection to server with 3rd party services
3rd party CTI from server to SV8100
DSS/BLF status of all trunks and phones
Shared central directory
Messaging
▐ General:
 O&M: to sync with changed
status in SV8100
Page 5
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Views
Overview
SP310
Softphone
PC
Assistant
PC
Assistant
Deskset
PC
Attendant
PC
Assistant
Deskset
Toolbar
Yes
Yes
Yes
Yes
Yes
Compact Phone
Yes
Yes
Yes
Yes
Yes
Window
No
Yes
(Limited)
Yes
(Limited)
Yes
Yes
(Limited)
Phone Image
Yes
Yes*
-
Yes*
-
Product
View
* In softphone mode only
Page 6
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Views -Examples
Overview
Toolbar
Window
Phone Image
Compact
Phone
Page 7
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 8
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
SP310 Softphone
Page 9
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
SP310 Softphone
SP310
▐ Full-featured desktop softphone on a user’s PC:
 Make and receive calls via their PCs
 Place calls and check voicemail while online from any location – like taking
your desk phone with you
 Call control, Call log, Call recording, Video conferencing, etc.
▐ Benefits:
 Decreases desktop expense
through the purchase of fewer hardware terminals
 Enhances customer satisfaction
by providing more mobility to employees
 Improves employee productivity
by permitting alternate work environments
 Lowers the cost
associated with turnover by increasing location options
Page 10
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Features
SP310
▐ PC Softphone only (No CTI Control of Desk Phone)
▐ Call Control
▐ Call Log
▐ Directory
▐ Video
▐ Highlight Dial
▐ Call To
▐ Missed Call and Voice Mail
▐ Presence
▐ Enhancement bundle option
▐ 3 Viewing Options
Page 11
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Toolbar view
SP310
▐ Toolbar items:
 Dial string field: Specifies the number to be dialed and maintains a list of
the most recently dialed numbers
 Dial / hangup button: Controls the hookswitch state of the phone
 Call status area: Colour-coded icons represent the status of active calls
 Speed dial list: Displays user-maintained list of frequently dialed nrs
 File button: Provides access to additional menu items, such as
configuration settings and additional application views
 Hold button: Places the active call on Hold
 Function Toolbar: Provides quick access to most commonly used call
processing and application functions
Page 12
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Functions
SP310
▐ Can size (to allow more functions, or for easier viewing), order and
remove icons so your toolbar is customised to your working needs.
▐ Icons are context sensitive, so only light up when that function is
available.
▐ Drop down list also for extra functions
Page 13
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Call Log
SP310
▐ Shows All Calls, Inbound, Outbound, Missed.
▐ Shows Call Details, can dial, e-mail details, Add/Edit Note, Delete, Print,
even play back call
Page 14
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Directory
SP310
▐ In built directory/contact lists to contain all your contacts
▐ Directory shows all internal extensions, including giving BLF status
▐ Double clicking will call the extension, or right click and select a number
of actions
Page 15
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Directory
SP310
▐ If there is an Attendant on site providing shared services, the SP310 can
even see the presence status
Page 16
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Directory
SP310
▐ As well as the directory, there are two further contact lists :
 Contact list – intended for regularly dialled external numbers
 Personal list – for any regularly dialled personal numbers
▐ Numbers can be imported from csv file
Page 17
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Presence
▐
▐
▐
▐
SP310
The SP310 allows presence operation
Choice of states available and can set details and actions for each state
These states can also be seen by an Attendant in the BLF
Can also be seen in the directory of SP310, Assistant or Attendant is
shared services is running
Page 18
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Highlight Dial
SP310
Easy dialing feature
▐ Just highlight the number you wish to dial from any word document, web page,
etc and
▐ right click or press the short cut key,
▐ the number is dialled !
Page 19
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Highlight Dial
SP310
▐ Easy to turn on/off, shortcut key
▐ Can change the shortcut key sequence for dialing
Page 20
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Call To:
SP310
▐ Simply click on the “callto:” link
and the SP310 softphone will dial the digits.
Page 21
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Missed Call Alert
SP310
▐ If a call is missed a pop up will occur directly after the call has finished,
this can be set to fade or remain.
▐ A bell also remains in the system tray so you are aware there have been
missed calls
▐ Clicking on the bell or the pop up will open the call log
Page 22
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Voice Mail
SP310
▐ If you have received a voice mail, a pop will appear
▐ Click on the pop up to call voice mail
Available for SP310, Assistant (softphone mode) and Attendant
(softphone mode)
Page 23
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Video
SP310
▐ Video comes as standard with SP310, Assistant or
Attendant
▐ (not available on “deskset only” versions)
▐ Easy to do, just click on the video icon, select the
extension and Start.
Currently Desktop
Suite is the only
option in the
SV8100 solution to
be used for video
functionality
(proprietary
protocol)
3/4 party video conference
Page 24
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Compact Phone view
SP310
▐ Alternative to the toolbar
▐ Easyto use like a cellular “flip”-phone
Closed phone image:
▐ Is default state when this mode is enabled
▐ It shows date & time (idle) or caller ID (ringing)
Page 25
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Compact phone view
SP310
▐ To enter digits use Dial Pad or own PC keyboard
▐ Four fixed buttons provide:




Answer / Off-hook
Call log
Directory
On-hook / Disconnect
▐ Menu button returns image
from Dial view to Menu view
▐ Display area shows the Calling Line ID
for incoming calls and dialing digits for outbound calls
▐ Volume control (bottom) adjusts volume level
of incoming audio
Page 26
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Compact Phone View
SP310
▐ Open phone:
 Call log view
 Dial pad view
Open phone:
• Directory view
• Menu view
To return to Dial view
• select Dial function from
toolbar functions
Page 27
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Phone Image
SP310
▐ Base module for emulated phone
simulates a 24-button desk phone
▐ Easy to use,
because it behaves like normal desk phone
▐ Very little training required
as it replicate a desktop phone
▐ PC phone only (no desktop phone)
SP310 softphone uses same protocol as DT700
Page 28
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Phone Image
SP310
You can activate:
▐ 8-button add-on module
▐ 60-button DSS module
2 LEDs per DSS button :
▐ Right LED is green:
 Indicates message pending on
the destination extension
▐ Left LED is red:
 Simulates all flash rates
and states being available
on physical DSS module
Page 29
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
SP310
Example:
10 Softphone users
▐ Max. 128 SP310 softphones can be networked on a single system
▐ Requires IP license and IPLA
▐ 1st Party CTI and Softphone cannot run on the same PC.
Page 30
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 31
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Assistant
Page 32
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Functions
PC Assistant
Assists Softphone or Deskphone Users
▐ Full Window View 
Only PC Attendant gives BLF.
PC assistant looks like the Attendant
when in full window mode but there are
NO BLF entries.
▐ Speed dials
▐ Screen pop-up
▐ Extra call control: Barge In, Call Pickups, Voice Over, Headset Control
▐ Background music
▐ Selectable display message
▐ And more, listed later!
Page 33
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Database Integration
PC Assistant
▐ Integration between contacts databases and your telephone
▐ Screen pop based on your contacts database
▐ Available in Assistant and Attendant
Page 34
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
Example:
10 Assistant users
(with SP310)
• Max. 128 PC Assistants can be networked on a single system
• IP license and IPLA required
• Supporting SP310 license included free with Assistant.
No need to order this item
Page 35
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 36
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Assistant Deskset Only
PC Assistant
PC Assistant but for controlling a deskset phone only
(DT3XX/DT7XX)*
▐ No IP license required
▐ No IPLA required, for desktop application **
▐ Video and enhancement feature suite items unavailable in this
mode
* No softphone mode option
**May still be required if have VoIP items such as IP trunks, IP terminals, etc
Page 37
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
PC Assistant
Example:
10 Assistant Deskset Only users
(use DTxxx)
• Max. 128 PC Assistants can be networked on a single system
• NO IP license and IPLA required
• Supporting SP310 license included free with Assistant.
No need to order this item
Page 38
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 39
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Attendant
▐ Main menu, Function toolbar, Active call list, BLF / DSS area
▐ Different color per status
▐ To queue calls must have line key for each line programmed on phone
States:
• Green = Conn.
• Red = Ringing
• Yellow = Held
• Blue = parked
(trunks only)
Page 40
© NEC Nederland B.V. 2011
BLF states:
• Gray = Idle
• Green = Busy
• Red = CF
Immediate / DND
All
SV8100 Sales Support Training - Desktop Suite
PC Attendant
▐ Call Handling:
 Easy call handling on 1 screen:
dial, answer, hold, transfer, hang up, etc.




Display queued attendant calls
Able to call, transfer, etc to BLF
Send quickly phone messages
Section department into tabbed BLF screens
▐ Busy Lamp Field:
 Monitor 512 ext, 256 virtual ext & 200 outside lines
 Quickly access different phone system resources
 Tabs to select between
1) Viewing BLF / DSS buttons
2) Monitoring trunks
3) Accessing a personal speed dial list
Page 41
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Attendant
Networking:
▐ 128 PC Attendants can be networked on a single system
▐ Providing opportunity to ensure that phones are covered at all times
Integrated Intelligence:
▐ Enables operators to monitor 512 extensions, 256 virtual extensions &
200 outside lines
▐ For quick access to information, a business’s departments
or groups can be segmented & arranged under tabs
Enhanced Message Management:
▐ Quick message alert - operator can send a personalised message to a
user’s PC or directly to a Multi-line display telephone
Page 42
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Quick Message
PC Attendant
▐ Send a quick message to another Desktop Suite user
▐ User can respond with a predefined response
or send a custom response
Page 43
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Phone Message
PC Attendant
▐ Send a phone message to System Terminal
▐ System Terminal user can respond with the softkeys
Page 44
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Phone Message
PC Attendant
▐ Attendant receives phones response and
can deal with visitor accordingly
▐ Phone Message can even be sent when phone is busy,
allowing person on phone to finish call quickly
Page 45
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Speed Dial
PC Attendant
▐ Contacts can be entered manually or
▐ Copy Outlook Contact phones numbers directly into Desktop speed-dial
area.
From the contact area right click and select NEC Add to Speed Dial.
Page 46
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Presence
PC Attendant
▐ Can View Presence of extensions with a glance, hover over to see details
▐ Can set the Presence status, details and action with a right click
Page 47
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
PC Attendant
Example:
10 Attendant users
(use Sp310)
▐ Max 128 PC Attendants can be networked on a Single System
▐ IP License and IPLA required
▐ Supporting 3rd Party CTI, SP310 and Assistant license included free with
Attendant. No need to order these items
Page 48
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 49
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
PC Attendant Deskset Only
PC Attendant but for controlling a deskset phone only (DT3XX/DT7XX)*
▐ No IP license required
▐ No IPLA required, for desktop application **
▐ Video, voice mail and enhancement feature items unavailable in this
mode
* No softphone mode option
**May still be required if have VoIP items such as IP trunks, IP terminals, etc
Page 50
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
PC Attendant
Example:
10 Attendant Deskset Only users
(use DTxxx)
▐ Any Assistant can made Attendant by purchasing a Shared Service License
▐ Max 128 PC Attendants can be networked on a Single System
▐ NO IP License or IPLA required
▐ Supporting 3rd Party CTI, SP310 and Assistant license included free
with Attendant. No need to order these items
Page 51
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 52
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Features Overview
Page 53
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Page 54
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Page 55
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Note:
The Assistant- and Attendant- deskset
only
have the same features as the
Assistant and Attendant.
With the Exception of video, voice mail
and enhancement suite items.
Page 56
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Enhanced Feature Set
Page 57
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Enhanced Feature Set
Enh. Features
▐ Offers additional high-end features enabling users to collaborate easier:
 White Boarding:
Collaborate & share drawing tools with others
via PC display
 Chat:
Instant messaging with other Desktop Suite users
 Application Sharing
Share Windows applications & collaborate
with other users
 File Transfer:
Easily send files (FTP) to other users
▐ From Desktop Suite R3.7 This feature set is Standard included:
▐ NB these features are Not available on
 Assistant “Deskset Only” and
 Attendant “Deskset only”
Page 58
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Whiteboard
Enh. Features
▐ Whiteboard function allows 2 desktop application users to share a
drawing tool on their PC displays
Selection window
pop up
Page 59
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Chat
Enh. Features
▐ Chat allows user to start instant messaging session with another
desktop application user
Chat window
pop up
Page 60
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Application Sharing
Enh. Features
▐ Allows 2 desktop application users to View and Control
a common Windows application
 Talking Party selector:
Lists all extensions currently part of active call
 Directory selector:
Lists all extensions defined in the directory
 Extension/Name:
specify a specific extension or name
(maintains most recent extensions that were entered)
 Start:
Initiates Application Sharing session with specified user
▐ Select application to be shared from a list
▐ Control attributes
 determine how much control is given to the other member
during application sharing
Page 61
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
FTP
Enh. Features
▐ FTP file transfer function
 allows the user to send a file to another desktop application user
Page 62
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Functions
Enh. Features
▐ Active per phone state:
▐ Displayed buttons (+size, order, hotkey) are user
customizable
▐ Each button changes from
active to inactive
depending on call state
Page 63
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
▐ The LK-Desktop Suite-Enhanced PKG1-LIC is standard
activated in following licenses
(PC Assistant with SP310)
Page 64
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 65
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Shared Services
▐ Shared Services allow non-Attendants to use
 Shared Directory
 Presence.
 And it allows any Assistant to run as Attendant.
▐ in Shared Services configuration is possible to select
which presence states can be used (rel 3.7)
 4 custom presence states can be selected
▐ On Version 2.0.0.3 and above,
 128 users can run as Attendant
Page 66
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Prophix
Shared Services
▐ Example:
SV8100 with
 10 Assistant users
 Shared Services
Page 67
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 68
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Configuration
▐ Configuration is easy,
performed through 3 screens Wizard.
Screen 1
 Enter Network address and connection ports
in Telephony System Info
 Enter 3rd Party CTI server address
for shared services
 Choose Network Card to use.
Page 69
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
▐ Wizzard Screen 2
 Select License Level (requires relevant license on SV8100)
 Can be run for 30 Trial
 Select if Enhancement Bundle to be
run (licensed)
 Choose SV8100 connection mode
for extension number,
e.g if user ID and password required
to connect.
 Enable SIP/RTP Encryption,
for encrypted VoIP/sRTP
(licensed)
Page 70
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
▐ Wizzard Screen 3
 Select Deskset phone or IP Softphone
 Enter Extension Number
 Select Audio Device
Sound card or USB Handset (UTR)
 Enable relevant settings for
sound device.
e.g Cradle Hook working and
F keys for UTR
Page 71
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
End User Pro
▐ One of the installable add-ons from the Desktop Suite
▐ Shows phone details and allows programming of own function keys
Page 72
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
NEC USB handset - UTR-1W
▐ Plugged directly into PC USB port
▐ Easy-to-use mechanical design based on NEC desktop phones
▐ High voice quality with wideband codec
▐ USB 2.0 support
▐ Compatible with HID interfaces without any software driver required
▐ Windows XP and Vista support
windows 7, 32 and 64 bit.
▐ NB. The old UTR-1-1RS does Not
support Windows 7.
Page 73
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Remote usage
NAT is not supported:
▐ Any IP phone or Desktop Suite application must be on the same network
as SV8100 VoIP interface (IPLA)
▐ For remote Desktop Applications, such as SP310 Soft Phone, this can be
achieved using a VPN connection to the network where SV8100 resides
Page 74
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 75
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
TAPI Service Provider (TSP)
▐ Included with the Desktop Suite is a 1st-Party TSP
(NEC CTI Client Device) to support dialing from TAPI-compliant applications.
 Build in, so no 1st party TSP license required.
▐ With Desktop Applications Version 3.7.0.0 or higher the TSP is “Enhanced TSP”
 command set:
•
•
•
•
•
•
Make Call
Dial / Drop
Answer
Hold / Unhold
Blind Transfer / Setup Transfer / Complete Transfer
Setup Conference / Add To Conference
▐ Allows reliable Fax Transmission of fax over IP.
(without the need for an analogue port.)
Page 76
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Agenda
▐ Overview
▐ Modules
 SP310 softphone
 PC Assistant
 PC Assistant Deskset Only
 PC Attendant
 PC Attendant Deskset Only
▐ Enhanced feature set
▐ Shared services
▐ Configuration
▐ TAPI Service Provider (TSP)
▐ Environment
Page 77
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Requirements
Desktop requirements:
▐ Pentium 3, 1GHz (minimum)
▐ RAM: 512 Mb minimum, 1GB recommended
▐ OS Support for :
 Windows 2000 SP3,
 XP SP2,
 Vista
 Windows 2008 R2 (64 bit)
 Windows 7 (32 and 64 bit business editions)
• NB. the Enhancement Bundle does not work with this version due to the Windows changeover
from NetMeeting to Data Meeting. Currently under investigation.
▐ Sound Card
▐ Optional: Video camera, microphone, headset, USB handset
▐ ADA-L required for recording / personal greeting with deskphone
For actual requirements and limitations, refer to manual
Page 78
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite
Limitations
▐ PC Assistant cannot integrate with other apps based on ODBC
▐ Directory (names, nrs, etc) of PC Assistant does not synchronise with
SV8100 directory
For actual requirements and limitations, refer to manual
Page 79
© NEC Nederland B.V. 2011
SV8100 Sales Support Training - Desktop Suite