Transcript www.swain.k12.nc.us

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• To recognize how to properly handle conflict and
make decisions in the workplace.
• To understand the importance of communicating,
writing, speaking and listening well.
• To identify various computer operations and their
proper uses in the workplace.
• To realize the importance of being an effective
leader and a good team member.
• To understand the importance of ethics and goal
setting.
• To identify skills needed to manage time and
money in an orderly manner.
• To recognize effective research skills and
practices.
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Business Management Skills
Communication Skills
Computer Skills
Interpersonal Skills
Personal Skills
Organizational Skills
Research Skills
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• Is common with any business
– between employees
– between management and employees
– between an employee and a group
– between groups
– between companies
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• May be caused by numerous situations,
including:
–
–
–
–
–
–
different values and beliefs of employees
different views
poor communication
different goals
personal style difference
results dependent on other employees or
departments
– inconsistent managing styles
– misuse of power
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• Can be resolved through prevention and
management techniques
– identify and confront the underlying problems
– be honest with management
– clarify communication
– remain calm
– stress cooperation; not competition
– keep an open mind
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• Is important for a cooperative environment
– remain impartial and listen to all sides
– resolve conflict quickly
– compromise in an effort to address all
concerns fairly
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• Is necessary in a professional environment
– try to understand differing points of view
– strive to maintain a positive working
environment, even during conflict
– encourage management to resolve conflict
quickly and fairly
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• Involves the study and examination of
moral and social responsibilities in relation
to business practices
– questions to help recognize if an action is
ethical
•
•
•
•
•
Is it legal?
Is it right?
Is it beneficial?
Could it be publicly known?
Could other employees, managers and family
members respect the decision?
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• Someone has offered you a stolen recipe for
a product your competition is making. Should
you take it?
• One of your new candy bars was marketed to
increase energy, but you discover none of the
ingredients added provide an energy boost.
Although your customers will never know,
should you continue to market the candy as
an energy bar?
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1.
Misuse of power may cause which of the following?
A.
B.
C.
D.
2.
Which of the following is an effective conflict prevention and
management technique?
A.
B.
C.
D.
3.
Promotion
Increased productivity
Conflict
Cooperation
Honesty
Compassion
Avoidance
Stress
Amy is working on a group project when several members of the
team begin to argue about the best approach to take with the
project. What can Amy do to best manage the conflict?
A.
B.
C.
D.
Explain to the team why her idea is the most effective
Complete the project on her own
Report her teammates to management
Strive to maintain a positive working environment
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4. As a leader managing conflict, which of the
following should you accomplish?
A.
B.
C.
D.
Choose who is right
Resolve conflict quickly
Let everyone know you are boss
Vary your management style
5. What is the study and examination of moral
and social responsibilities?
A.
B.
C.
D.
Ethics
Communication
Ergonomics
Public relations
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• Requires the following:
– gather thoughts and information before
communicating
– take time to calm down if someone is angry or
upset
– prepare to give immediate and honest
feedback
– remember the messages are important to the
person delivering it
– try not to intimidate or pressure someone
– treat everyone with respect
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• Can be used to understand and interpret a
person’s message
• May contradict each other
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• Involves communicating through words
• Includes the following:
– tone of voice (inflection)
– pitch
– volume
– emphasis
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• Is the raising and lowering of the voice
– can indicate a question by raising voice at the
end of message
– can indicate a statement by lowering voice at
the end of message
• Can be referred to as inflection
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• Is how high or deep a voice is
– can be considered authoritative if a voice is
very low
– will get higher when a person is angry
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• Is how loud or quiet a voice is
– can be too loud and overwhelm a listener
– can be too quiet for listeners to hear
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• Is the placing of more impact on certain
words
– can change the meaning of the word
– can change the context of the word
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• Involves messages communicated through
body movement
• Includes the following:
– eye-contact
– posture
– personal space
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• Is to look at someone while
communicating
– is important because it proves the receiver of
the message is paying attention
– is hard for one to do if he is shy, nervous or
lacks self-confidence
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• Involves the body position
– can indicate a person’s mood
– can be misinterpreted
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• Is the area allowed between two or more
people
– is smaller the closer the relationship
– is considered social space when people are
4-12 feet apart
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• Requires the ability to communicate
efficiently with the following:
– men and women
– people of all ages
– people of other nations or cultures
Diversity refers to differences in terms of age, generation, race, class,
gender, culture, education, etc.
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• Requires the following skills:
– appreciate the differences
– eliminate judgmental opinions
– demonstrate empathy
– acquire new patterns of behavior and belief
– tolerate ambiguity
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• Co-workers: people who work together
– should be treated with equality
– should always follow through with
commitments
– should never criticize each other in front of
others
– should be willing to assist or help each other
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• Authority figures: bosses, teachers,
policemen, coaches, etc.
– should be respected
– should provide praise and credit to people
who are responsible for the success
– should strive for consistency when dealing
with different people
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• Elders: grandparents, parents, veterans,
etc.
– have more life experiences; therefore, it is
important to listen and learn from them
– should be treated with patience
– should be treated with respect and manners
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• Can be a very different experience from
listening to people in the same culture
• Requires attention to the following:
– translation limitations: words from one
language do not always translate exactly to
another
– body language: eye contact, posture and
facial expressions carry different meanings
throughout the world
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• Suppress their feelings
– unmotivated
– Procrastinate: to put off doing something,
especially out of habitual carelessness or
apathy
– stubborn
– suppress emotions instead of deal with them
directly
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• Example: A co-worker is mad at you for
not mailing a letter he asked you to mail.
Instead of telling you he is mad, he
purposely arrives late to a meeting with
you.
– passive-aggressive people should be
motivated by encouraging them to work
harder and express themselves more
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• Express their opinions in such a way to
avoid offending others
– direct
– honest
– helpful
– self-motivated and capable of applying
themselves without having to be forced by
others
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• Example: You forgot to mail your coworker’s letter. You realize what you have
done and immediately mail the letter. You
apologize to your co-worker explaining it
was a simple mistake. You also offer to
call the mail recipient and explain why the
letter is arriving late.
– assertive people are a good balance between
passive-aggressive and aggressive
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• Cause people to be overly energetic and
forceful with their opinions and requests
– impatient
– pushy
– obnoxious
– “wound up” and on the move
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• Example: Your co-worker asked you to
mail a letter for him. Instead of allowing
you reasonable time to mail the letter, your
co-worker continues to repeatedly ask you
if you have mailed it and begins to explain
how he would have already mailed it by
now.
– it is important not to get angry or irritated with
aggressive personalities
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• Are necessary in order to communicate
effectively
• Can be unique to a particular profession
– a teacher may have to tailor his or her writing
so a third grader can understand and
comprehend what she is reading
– a journalist must use a specific style of writing
called AP style
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• Include having a general comprehension
of basic spelling, grammar and
punctuation
Term
Definition
Example
Noun
a word which
describes a person,
place or thing
Michael, New York,
chair
Pronoun
a word which
replaces or
substitutes a noun
he, she, they, who
Verb
a word which
describes an action
bring, read, jump
Adjective
a word which
describes a noun or
pronoun
old, tired, pretty
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• Include the following:
– using run-on sentences
– confusing singular and plural words (i.e.,
using improper verb tense)
– confusing “a” and “an”
– using incomplete or fragmented sentences
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• Includes the following:
– a period ends a basic sentence
– a question mark ends a direct question or
inquiry
– an exclamation mark is used to express
urgency or extreme emotion
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• Include the following:
– separate elements in a series
• one, two, three
– connect two independent clauses
• He laughed, but then realized what he had done.
– separate related adjectives
• He was tall, dark and handsome
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• Include the following:
– avoid confusion
• Mostly people, are kind.
• Mostly, people are kind.
– separate quotation marks
• Marcus asked, “How old is she?”
– distinguish typographical rules
• Lincoln, NE
• Daniel Sutton, III
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• Include the following:
– use to form the possessive case of a singular
noun
• add an apostrophe before the s
• Juan’s car; Sara’s house
– use to form the possessive case of a plural
noun
• add an apostrophe after the s
• girls’ teams
– use to create contractions
• can’t = can not
• it’s = it is
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• Include the following:
– using too many commas
– using the wrong punctuation mark at the end
of a sentence
– misusing dashes, hyphens and apostrophes
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• Organization of written papers should
include:
– an introduction
• a thesis or introductory statement
• a roadmap or intended outline
– the body
• appropriate transitions
• at least three main points
• a detailed content and analysis
– the conclusion
• a summary of main points
• a restatement of the thesis
• a concluding statement
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• Is a message transmitted through
electronic networks and arrives at an
electronic address (e.g.,
[email protected])
– is commonly misused
• sender can appear lazy, rude and uneducated if he
does not proofread his e-mail
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• Includes the following tips:
– do not type in all caps
– always put a subject in the subject line
– refrain from colors, graphics and fonts which are
hard to read
– do not use work related e-mail addresses for
social emails
– do not forward crude jokes and stories through
work e-mails; e-mails remain in the system even
when deleted
– spell check e-mail
– always include a signature
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• Is the most common way of communicating
• Should be organized to be clear and concise
• Occasions might include:
–
–
–
–
–
–
–
school elections
class presentations
pep-talks
work meetings
job interviews
charity events
award ceremonies
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• Include the following:
– introduce yourself
– understand the audience
– be familiar with how the audience feels about
the speech topic
– speak slowly
– repeat major points
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• Should include the following:
– begin with an “attention getting device”, such as:
• story
• quote
• statistic
–
–
–
–
–
–
present a roadmap, or outline, of the speech
introduce the main points
discuss each point in detail
cite references when appropriate
provide a general summary of ideas
conclude with an idea similar to the opening
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• Include the following tips:
– use manners and courtesy
– promptly pick up the phone within three rings
– answer with “hello” or another formal greeting;
do not answer informally
– answer “this is she/he” not “this is her/him”
– say goodbye and do not hang-up without
acknowledging the call is over
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• Are one of the most important aspects of
communicating well
• Active listener: letting a speaker know one
is listening and hearing
– respectful to the speaker
– easier to absorb and understand the
information
• Will help people respond specifically,
accurately and honestly
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• Include the following tips:
– do not make judgments about the speaker
which may cloud interpretation of the
message
– focus attention on the speaker and away from
distractions
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1. Which of the following is not related to
verbal communication?
A.
B.
C.
D.
Inflection
Emphasis
Personal space
Volume
2. How may a person’s tone of voice change to
indicate a question?
A.
B.
C.
D.
Raising voice at the end of message
Lowering voice at the end of message
Raising voice at the beginning of message
Lowering voice at the beginning of message
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3.
Jamie’s partner for a project has a passive-aggressive
personality. What is the best way to work with her?
A.
B.
C.
D.
4.
Which of the following is a common use for commas?
A.
B.
C.
D.
5.
Procrastination
Directness
Stubbornness
Motivation
Separating two elements
Separating unrelated adjectives
Connecting two independent clauses
Connecting two depended clauses
A written paper’s conclusion should include which of the
following?
A.
B.
C.
D.
At least three main points
Restatement of the thesis
Detailed content and analysis
An introductory statement
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• Is used for composition, layout, editing and
formatting of a document
• Can include:
– text
– graphics and pictures
– templates for letters, calendars and
publications
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• Programs to use include:
– Microsoft® Word
– Microsoft® Publisher
– Adobe® InDesign®
• Popular uses include:
– letters
– newsletters
– calendars
– reports and essays
– brochures and fliers
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• Are used to display information, usually in
the form of a slideshow
• Programs to use include:
– Microsoft® PowerPoint®
– Prezi Pro®
– Corel® Presentations
• Popular uses include:
– business and educational presentations
– photo slideshows
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• Include the following:
– limit the amount of text on one slide
– use bullets to organize information
– font size should be at least 24 point
– avoid hard to read fonts and colors
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• Are a screen-oriented interactive program
enabling a user to lay out data on screen
– rectangular table (or grid) of information, often
financial data
• Programs to use include:
– Microsoft® Excel®
– KSpread®
– OpenOffice Calc®
– Abykus®
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• Popular uses include:
– calculating financial information
– organizing numerical and textual data
– creating charts and graphs
• Tips and features include:
– automatic calculations using formulas
– combine spreadsheets into a workbook
– auto-fill function recognizes patterns in the
spreadsheet
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• Are like an electronic filing cabinet
• Are a processing system in which data can
be stored, manipulated, reported and
managed
• Programs to use include:
– Microsoft® Access
– MySQL®
– Oracle®
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• Popular uses include:
– reports and data collection
– address books
– reservation systems
– customer, payroll and employee information
– sales and order tracking
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• Tips include:
– sketch your database relationships on paper
before creating
– keep track of the relationships between various
parts of the database
– integrate formulas to calculate data with ease
• Features include:
– grouping, sorting and arranging various types of
data
– creating multiple reports using the same data
– compiling mail merge documents
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• Allow multiple users to work on related
tasks at the same time
• Provide an avenue to help users
coordinate and keep track of ongoing
projects together
• Programs to use include:
– Lotus® Notes
– Microsoft® SharePoint®
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• Popular uses include:
– organizing calendars and schedules
– databases
– reference libraries
• Tips and features include:
– allow teams to work on same project from any
location
– document sharing
– extension to clients, suppliers, etc.
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• Are software designed to control the
hardware of a computer in order to allow
users and application programs to make
use of it
• Programs to use include:
– Microsoft® Windows®
– Mac® OS
– Linux®
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• Include the following computer-based
programs:
– Microsoft® Outlook®
– Windows® Live Mail
– Mozilla® Thunderbird
• Web browsers may also substitute for the
mail client, such as:
– Gmail®
– Hotmail®
– Yahoo®
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• Is etiquette or proper behavior in the
electronic environment
• Violations include:
– sending an immediate, angry overreaction to an
e-mail message
– typing a message in all capital letters
– forwarding personal messages without
permission
– sending a personal message to an entire list of
contacts
– sending e-mail messages criticizing others
– using emoticons – typed symbols to indicate
facial expressions – in business e-mail
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• Courts have upheld the right of corporations
to review the e-mail of employees who use
company resources to compose and send email messages, such as:
– hardware
– software
– time
• Employees should be sensible in their use of
e-mail
– do not put in electronic writing anything you would
not want publicly distributed
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• Have been implemented by many
organizations
• Should clearly define an employer’s
expectations about how e-mail should be
used by employees
• Should outline conditions for when
personal e-mail is acceptable
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• Include the following:
– spam: unsolicited commercial e-mail
• uses an inexpensive Internet connection
– worms and viruses
• use e-mail as a way of reaching vulnerable
computers
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• Also include the following:
– phishing: an e-mail falsely claiming to be an
established legitimate business
• attempts to scam the user into providing private
information which will be sued for identity theft
• directs the user to visit a bogus website
• asks the user to update personal information the
real organization already has, such as:
–
–
–
–
passwords
credit card information
social security number
bank account number
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1. Which of the following is not a popular use
of spreadsheet applications?
A.
B.
C.
D.
Calculating financial information
Document sharing
Creating charts and graphs
Organizing numerical and textual data
2. Which of these programs allows multiple
users to work on related tasks at the same
time?
A.
B.
C.
D.
Microsoft® SharePoint®
Microsoft® Excel®
Microsoft® Word
Microsoft® PowerPoint®
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3. Courts have upheld the right of
corporations to review the e-mail of
employees who use company resources
to send e-mail messages. Which of the
following is not considered a company
resource?
A.
B.
C.
D.
Hardware
Software
Web browsers
Time
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4. Jim receives an e-mail from someone falsely claiming
to be his bank. The e-mail asks for personal
information including his social security number.
Which of the following is this an example of?
A.
B.
C.
D.
Phishing
Spam
Worms
Viruses
5. What type of software controls the hardware of a
computer?
A.
B.
C.
D.
Desktop publishing software
Spreadsheet applications
Groupware applications
Operating system applications
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• Is the quality of a person allowing them to
guide, direct or influence people
• Characteristics include:
– ambitious
– dynamic
– persuasive
– credible
– organized
– optimistic
80
• Is natural for some people, others have to
develop the skills necessary to be a leader
• Is an instrumental part of any group or
team; a leader initiates thinking in a group
and motivates action
• Helps determine the appropriate way to
handle conflict
• Is the ability to recognize different
personalities and how to use different
methods to relate to them
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• Include the following:
– autocratic: makes decisions independently
– participative: shares decision-making
authority with others
– free rein: empowers employees to function
independently
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• Coach Jones is coaching the softball
championship. He really needs his two best
players to play harder. He knows one of the
girls is shy and insecure while the other is
aggressive and confident. He motivated the
first girl by taking her aside and quietly
explaining how she can play better. He
shouts to the other girl to focus on the game
and work harder.
– How was Coach Jones a leader?
– Why did he treat both girls differently in order to
get the same results?
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• Tom is the manager at a pizza place. He
want his employees to come up with a
new slogan idea. No one seems to care or
want to participate. Tom offers incentives,
such as a raise and a day off to whoever
comes up with the idea.
– How did Tom motivate his employees?
– Was he a good leader?
– What other methods might have worked?
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• Helps accomplish goals and tasks
efficiently
• Can form naturally
• Can form as the result of a collective
interest, such as a soccer team
85
• Consists of cooperation, compromise and
collaboration
– cooperation: each team member offers
assistance and listens to everyone’s ideas
– compromise: each team member is willing to
give up an idea of their own to consider or use
ideas of others
– collaboration: each team member expands on
the thoughts, opinions and ideas of others
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• Is accomplished when team members trust
each others
• Can be accomplished through the following:
–
–
–
–
–
communicate effectively
demonstrate capability
display concern for other team members
apply fairness to all team members
admit when people are wrong or do not know the
answer
– welcome new members with patience and
guidance
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• Can be measured by whether the team:
– achieved the goals
– accomplished the objectives
– were able to give and receive feedback
– were able to present the achievements to the
organization
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• Can be measured by whether the team
members:
–
–
–
–
listen carefully
provide clear and accurate instructions
ask clear questions
understand their individual roles and
responsibilities
– communicate in a professional manner
– communicate effectively with a diverse audience
– react properly during conflict
89
• Includes extra-curricular activities, groups,
clubs and organizations
– sports teams
– student clubs
– service organizations
– church groups or local youth groups
– choir or other performing groups
90
• Accomplishes the following:
– meet new people, learn new things, build your
résumé, learn social skills and discover
personal talents
– develop leadership, communication,
citizenship and competitive skills
– gain experience with people of varying ages,
cultures, socioeconomic backgrounds,
attitudes and abilities
– build tolerance
91
1. Which type of leadership style empowers
employees to function independently?
A.
B.
C.
D.
Autocratic
Participative
Free rein
Instrumental
2. Which of the following skills is defined as
“everyone in the group expands each others’
thoughts, opinions and ideas”?
A.
B.
C.
D.
Cooperation
Compromise
Collaboration
Conglomeration
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3. What is it called when everyone in a team helps each
other and listens to each other’s ideas?
A.
B.
C.
D.
Cooperation
Compromise
Collaboration
Conglomeration
4. Which of the following is an appropriate indicator of an
effective team?
A.
B.
C.
D.
Won a championship
Had an all-star team member
Had zero conflict
Were able to give and receive feedback
5. Which of the following is not a quality of an effective
team member?
A.
B.
C.
D.
Listens carefully
Asks clear questions
Avoids conflict
Communicates in a professional manner
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• Helps people identify their strengths and
weaknesses
– create a list of accomplishments, how and
why they were achieved
– create a list of failures, how and why they
failed
• Helps people learn from their mistakes
95
•
•
•
•
Is evaluative judgment of others
Helps improve people’s work
Should be offered and received
Should be a judgment of a person’s work,
not of a person’s character
96
• Include the following:
– long-term goals: goal set for a year or more
• for example: you set a goal your freshman year to
be on the varsity basketball team your junior year
– short-term goals: goals set for less than a
year
• for example: you set a goal to get an A on next
week’s history quiz
97
• Should be realistic to a person’s
capabilities
– On Wednesday, Jenny decides she wants to
tryout for the school talent show where she
will sing a song she has never sung before.
On Friday, Jenny is upset she did not make it
into the show.
• What is wrong with Jenny’s goal?
• Did Jenny set a realistic goal?
• How might she have better set her goal?
98
• Should be realistic to time
– Jenny only allowed two days to practice her
song. If Jenny had decided a month or two
before the tryout to start practicing she may
have been able to be in the show.
99
• Should include a strategy for
accomplishing the goal
– Jenny could have asked her music teacher for
some voice lessons or could have started
practicing by joining her church choir.
100
• Should include a method for monitoring
the progress of the goal
– If Jenny had realized after a couple of weeks
she was not very good at singing, but really
wanted to participate in the show, she could
have changed her talent to dancing, which
she has been practicing for years.
101
• Is the characteristics of a person including
behavioral and emotional tendencies,
personal and social traits, self-concept and
social skills
• Is unique to each individual
102
• Include the following:
– introvert: a person who is more comfortable
with his or her own thoughts and feelings
– extrovert: a person who enjoys sharing
thoughts and ideas with others
– adaptability: ability to adapt to new
circumstances, such as a new boss or new
coach
103
• Include the following:
– dependability: people can count on someone
to do what they are asked, such as return a
friend’s library book on time or take a kid
brother to school
– responsibility: ability to get tasks done
efficiently and effectively such as being able
to organize a school trip or fundraiser
104
• Include the following:
– tolerance: ability to handle different people
and their different attitudes, such as not
judging some one based on their color, race,
ethnicity or other demographics
– honesty: ability to be honest with actions and
opinions even when wrong, such as a student
who admits she cheated on a test even
though she could fail
105
• Include the following:
– empathy: sympathetic toward people and
showing feeling when someone is hurt, such
as listening to a friend when he is upset about
the loss of a family member
– courtesy: respecting others in a friendly
manner, such as listening to people’s thoughts
and ideas without interruption
106
• Include the following:
– self control: ability to control feelings and
actions, especially when the feelings or
actions could be harmful to the person or
someone else, such as somebody not losing
her temper when driving because it could
result in a car wreck
– respect: ability to show willingness,
appreciation and consideration for others,
such as being attentive when a teacher is
lecturing
107
• Are the moral rules and values governing
the conduct of a person or group
• Force people to make difficult choices
which may not serve their personal best
interest but serve the interest of others
• Lead to successful relationships, business
and life
108
• Provide the following rewards:
– respected more in the workplace
– trusted by co-workers and peers
– admired by family, friends and co-workers
• Reduce people’s chances of making illegal
decisions
109
1. Joe asked Mike to proofread his report.
Mike gives suggestions on how to
improve the report. What is this an
example of?
A.
B.
C.
D.
Goal setting
Self accuracy
Constructive criticism
Monitoring goals
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2. Which of the following should not be involved in goal
setting?
A.
B.
C.
D.
Strategy to accomplish the goal
Method for monitoring progress of the goal
Realistic time constraints
Award for accomplishing the goal
3. Judy enjoys working in groups and bouncing ideas off
of other group members. \Which of the following
describes Judy?
A.
B.
C.
D.
Introverted
Extroverted
Adaptable
Dependable
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4. John’s friend just lost his grandfather and John has
been a great shoulder to cry on during this tough
time. What is this an example of?
A.
B.
C.
D.
Self control
Empathy
Respect
Courtesy
5. Which of the following is not a positive reward for
good ethics?
A.
B.
C.
D.
Given less responsibility
Respected more in the workplace
Trusted by co-workers
Admired by friends and family
112
113
• Promotes effectiveness and efficiency
• Allows people to stay on schedule
• At school:
– color code school subjects
– punch holes in loose papers and keep them in
binder
– date all work and keep in order
– create reminders for homework
114
• At work:
– label all folders
– use computer databases
– keep phone and work logs
– keep all business information in order
• record: information or data on a particular subject
collected and preserved
• payroll: the total sum of money to be paid out to
employees at a given time
• directory: contains an alphabetical or classified
listing of names, addresses and other data
115
• Is important, but can be difficult
• Should be a necessary skill utilized in all
stages of life
– write down every dollar spent and earned
– budget money for fees and bills
– save money for personal items
– begin a savings account for future needs
116
• Refers to how people allocate their time
• Requires the ability to prioritize
responsibilities according to importance
– school
– work
– extra-curricular activities
– homework
– sports practices
– social commitment
117
• Helps organize obligations in order of
importance and allot the most time to the
most important obligations
• Allows people to complete all of their tasks
118
• Can be monitored every day with the
following:
– time log: a record of a person’s activities
every minute of the day
• used to show people where they spend the
majority of their time
• helps people not waste time
– schedule book or calendar
• hourly tasks
• responsibilities
• events and due date
119
1. Which of the following is not useful for
staying organized at school?
A. Creating reminders for homework
B. Skipping homework to have more time for extracurricular activities
C. Dating all work and keeping in order
D. Color coding school subjects
2. What is the total sum of money to be paid
out to employees at a given time?
A.
B.
C.
D.
Record
Payroll
Directory
Savings account
120
3. Which of the following would be a practical
reason to use money in your savings
account?
A.
B.
C.
D.
College tuition
Concert tickets
New wardrobe
Social activities
4. Which of the following is an effective money
management tool?
A.
B.
C.
D.
Dating all work and keeping it in order
Color coding different subjects
Creating reminders
Saving money for personal items
121
5. Matt had a paper to write and a football
game in the same night. After school, he
watched television and hung out with
friends. He went to his football game and
planned to write his paper afterward, but he
was too tired. How could Matt have
allocated his time more efficiently?
A. By deciding earlier he was not going to do the paper.
B. By writing the paper right after school and before his
game.
C. By skipping his football game and writing his paper.
D. By asking his teacher to let him turn it in late.
122
123
• Are needed to locate, analyze and present
information
• Include the following:
– discovering
– interpreting
– revising
– citing
124
• Include the following:
– Internet
– magazines
– newspapers
– encyclopedias
– trade publications
125
• Popular search engines include:
– Google™
– Bing™
– Ask.com™
• Tips include the following:
–
–
–
–
include quotation marks around specific words
use credible and accurate sources
try different combinations of words or phrases
check for accuracy when typing a web address
126
• Features include:
– glossary: list of terms and definitions used
throughout the book
– index: database which allows you to locate a
specific author, title or subject
– table of contents: outline or list of available
chapters and sections
– appendix: section of supplemental materials
or additional references
127
• Include the following:
– list sources in alphabetical order according to
author’s last name
• if an author is not given, the entry should be
alphabetized by the first word in the item’s title
(excluding “A”, “An” or “The”)
– include the page numbers for articles from
magazines or newspapers
– include a period at the end of every entry
128
• Refer to the rules or guidelines used to
present information for written material
• Refer to specific methods of:
– citing sources
– organizing a professional document
– arranging pages and information
• Examples include:
– APA Style
– MLA Style
129
• Were established by the American
Psychological Association
• Refer to Publication Manual of the American
Psychological Association
• Include the following:
– specifically formatted title page
– page numbers and a continual page heading
– short overview of the research paper or essay
known as an “abstract”
– list of references
– follows the author-date method for in-text
citations
130
• Were created by the Modern Language
Association in 1883
• Refer to MLA Handbook for Writers of
Research Papers or MLA Style Manual and
Guide to Scholarly Publishing
• Include the following:
–
–
–
–
one-inch margins
works cited page
separate page for end notes
running heading with page number in top right
corner
– referencing an author’s name in parenthesis at
the end of a quotation
131
• Identify all possible sources
• Ensure the accuracy and validity of
information
• Avoid distortions or fabrications
• Avoid misleading statements
• Avoid stereotyping
• Never plagiarize
132
• Is the unauthorized use of information
• Includes:
– copying
– imitating
– giving inappropriate citations
– infringing on copyright laws
133
• Regulate the use of specific expressions
or ideas except by the person or company
who generated the idea
• Are identified by the © symbol
• Protect a variety of items, such as:
– printed material
– art work or pictures
– music and audio recordings
– software
134
• Protect the specific rights of inventors,
authors and computer IP holders
• Are related to the expression of ideas, not
necessarily the idea themselves
• May be shared on an exclusive basis
according to the property rights holder
135
1. What is one way to produce the best
Internet search results?
A.
B.
C.
D.
Use unreliable sources
Use quotation marks around entire phrase
Use quotation marks around specific words
Use only one search engine
2. Where can you find the list of terms and
definitions used throughout a book?
A.
B.
C.
D.
Glossary
Index
Table of contents
Appendix
136
3.
Which of the following editorial research styles was created
by the American Psychological Association?
A.
B.
C.
D.
4.
What is the unauthorized use of information?
A.
B.
C.
D.
5.
MLA
MLB
APA
ALM
Copyright
Property infringement
Libel
Plagiarism
Which of the following is not protected by copyright laws?
A.
B.
C.
D.
Printed material
Art work and pictures
Intellectual thoughts
Audio recordings
137
1. At work, Amanda makes sure she resolves
conflict quickly and listens to all sides. What is
she accomplishing?
A.
B.
C.
D.
Conflict management as a team member
Conflict management as a leader
Ethical decision making
Goal setting
2. Which of the following is something you should
not concern yourself with when making an ethical
decision?
A.
B.
C.
D.
Is it legal?
Is it cost effective?
Is it beneficial?
Could my family and managers respect my decision?
138
3.
Which of the following can change the context of a word?
A.
B.
C.
D.
4.
What is the appropriate distance for social space?
A.
B.
C.
D.
5.
Eye-contact
Volume
Posture
Emphasis
4-12 inches
4-12 feet
2-4 inches
2-4 feet
Which of the following is not a trait of aggressive
personalities?
A.
B.
C.
D.
Helpful
Impatient
Obnoxious
Pushy
139
6. When creating a presentation, what is the
acceptable minimum font size?
A.
B.
C.
D.
22 point
24 point
26 point
28 point
7. Which of these programs is a screenoriented interactive program which enables
a user to lay out data on screen?
A.
B.
C.
D.
KSpread®
Prezi Pro®
Lotus Notes®
Microsoft® PowerPoint®
140
8.
Which of the following is the ability of team members to give
up an idea of their own to consider or use ideas of others?
A.
B.
C.
D.
9.
Cooperation
Compromise
Conglomeration
Collaboration
What is the ability to handle different people and their
different attitudes?
A.
B.
C.
D.
Adaptability
Dependability
Responsibility
Tolerance
10. Where can you find the section of supplemental materials
within a textbook?
A.
B.
C.
D.
Glossary
Index
Appendix
Table of Contents
141
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Hawkins, K. W. & Bryant, P. F. (1999). Perceived communication skill needs for
work groups. Communication Research Reports, 16 (2), 167-174.
Hoover, J. D. (2005). Effective small group and team communication (2nd ed.).
Belmont, CA: Thomson Wadsworth.
Lehman, C. M. (2011). Business communication. Mason, OH: South-Western
Cengage Learning.
O’Hair, D., Stewart, R., & Rubenstein, H. (2004). A speaker’s guidebook.
Boston, MA: Bedford/St. Martin’s
Rothwell, J. D. (2004). In mixed company: Communicating in small groups and
teams (5th ed.). Belmont, CA: Thomson Wadsworth.
Siberman, M. L. (2010). Unforgettable experiential activities. San Francisco, CA:
Jossey-Bass.
Jones, Lawrence K. The Encyclopedia of Career and Work Issues.
Wray, Luft & Highland. Fundamentals of Human Relations.
http://kidshealth.org
http://www.speaking.com
http://ubl.occ.oced.edu
http://owl.english.purdue.edu/owl/resource/557/01
http://www.jlhs.nhusd.k12.ca.us/Classes/Science/Research.html
http://www.apastyle.apa.org
142
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